15
Water is leaking.
• If leak remains, remove the probe from the bottle and call
888-377-6216
for assistance.
Push buttons are stuck and/or faucets are leaking.
• Apply mineral oil (baby oil) to button slides to reduce friction.
Cold water is not cold.
• It takes up to 3 hour after setup to cool water fully.
• Make sure the back of the dispenser is at least 4 inches from a wall and there is free airflow on all 4 sides
of the dispenser.
• Make sure energy saving switch is ON.
Hot water is not hot.
• It takes 15 minutes after setup to dispense hot water.
• Make sure the power cord is properly connected to a dedicated working outlet.
• Make sure the energy saving switch is “ALWAYS ON” and the “Hot cup” icon is illuminated. That indicates
the heating system is turning on.
The LED night lights are flashing and the dispenser is beeping.
• Replace the empty bottle. If a replacement is unavailable, leave the door ajar or unplug the cooler to stop
the beeping and flashing lights.
• There may be an air leak. Check the hose connections from the water pump to the probe in the coffee.
Dispenser is noisy.
• Make sure dispenser is positioned on a level surface. Place mat provided under the cooler.
The buttons on the control panel do not work or unresponsive
• The hot tank may be empty. Please check to see if the bottle is empty. If it is, please replace it. If it isn't
adjust the probe to an appropriate length.
• Please check if a coffee capsule is in the coffee machine. If there isn't, please add one. If there is one,
please open and close the lid. Settings will expire after being on hold for a while.
• Please check if the LED is working on the control board. If it isn't, perhaps the wires are loose or are
making poor contact. See flow to open porthole and outer cabinet.
Can't close the lid
• The cup holder may be mounted incorrectly. Please make sure the triangular arrow is facing up.
• Check if the spring in the lid is blocked by debris.
Noisy ozone pump, Noisy water pump
• If the ozone and/or water pump are noisy, please call
888-377-6216
for assistance.
• Humming sound is normal.
Touch keys on the sensor touch control board not responsive.
• Check to see if you touched two or more keys at the same time. If so, please move your hands away for
awhile and try again. Wipe keys clean and dry. If not, perhaps your finger is too dry. Try moistening your
finger and try again.
Because the coffee machine may have sat for a long time prior to purchase, please dispense a
little hot water before brewing the first cup of coffee.
Dosage of water per coffee cup:
• The variation of 0.5OZ is normal for a same setting.
Coffee capsule not punctured by needle.
• Please check if the Coffee Capsule is placed properly.
