performaxopeners.com Customer Service: 1-877-436-4402
31
TROUBLESHOOTING
NOTICE
Opener will not work until you set the travel limits
and the auto force adjustment. You must follow all
steps located on pages 18-20.
Soft open / Soft close feature: opener is designed
to start slowly, accelerate to full speed, then slowly
stop. Soft open/close is designed to reduce strain
on openers components and to improve opener
longevity.
Problem
Possible Cause / Solution
Opener does not close and beeps x 20
The photo eye may be obstructed, not properly aligned or
installed, check connection and alignment by referring to
pages 15-16.
Opener does not respond to
• Refer to page 23 to reprogram remote control.
remote control
• Check remote control battery and vacation switch if
deluxe door control is installed.
Opener stops before reaching full
Travel Limit is not properly set, check adjustment
open / close position
referring to pages 18-19. Conduct safety reverse test after
ANY adjustment.
Door reverses unintentionally
• Make sure the photo eye safety system is aligned
and clear of obstructions.
• Refer to page 3 to check the door balance
• Refer to pages 18-20 to reset travel limits and force
adjustment.
Door reverses and courtesy light flashes
Refer to pages 18-20 to reset travel limits and force
adjustment.
Opener does not close the door,
The photo eye safety system is misaligned or
LED on one of photo eyes flashes, and beeps x 20
obstructed, refer to page 15-16 for proper alignment.
