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IM-ENG-114/GB
Elcon offers an extended period of warranty assistance performed at their factory. Each instrument to be repaired is
thouroughly analyzed to locate the cause and mode of possible faults and correlate them with the initial, interme-
diate and final testing documentation. This permits Elcon to trace the fault causes more accurately, thus obtaining
valuable indications, reliability statistics, and qualitative evaluation for the purpose of maintaining the quality and re-
liabilty of the products under strict control.
WARRANTY CONDITIONS
Elcon Instruments certifies that all the instruments of their manufacture are free from defects or loss of essential
quality. The duration of the warranty period is clearly indicated in the order confirmation and starts from the date of
delivery or on site test (if required). Unless otherwise specified the warranty is for 12 months from date of delivery.
The warranty does not cover expendable materials.
TERMS - CONDITIONS- WARRANTY LIMITS
1. Form of report
Any action attributable to the customer due to flaws, defects, or loss of quality is subject to the terms of articles
1495,1497 C.C. (Italian Civil Code).
The declaration or reporting of the, defect or quality loss must be made by the customer by registered mail, telex,
fax, or equivalent written form to be sent to the main office of Elcon Instruments.
2. Limit - burden - obligation of the customer to conserve the warranty
a) The warranty is limited to repairing and substitution, FOB Elcon Instruments factory, of unusable parts, for a
confirmed defect of materials and/or workmanship, free of charge, and the remaining, shipping, dismnantling
and reassembly expenses (operations that in any case must be done in accordance with the supplier), at the cu-
stomer's charge.
In no case will Elcon Instruments be held responsible for expenses, for loss of profit and/or damage, direct or in-
direct, that can be incurred by the customer due to a fault or defect of the material.
b) The warranty is considered invalid for instruments or materials damaged during:
- shipment
- storage in non conformance with instruction manual specifications
- incorrect installation
- loss of adequate protection for the type of installation (mechanical, climatic, etc.)
- incorrect application of power supply voltage
- erroneous wiring of the power supply line (applied on input or output measuring circuits)
c) The warranty ends for instruments or materials if repaired, modified, or simply tampered with, even if only in
part, by personnel not authorized by Elcon Instruments and also ends if used in improper way and/or not confor-
ming with the given instructions.
d) The warranty is valid only if payment has been received from the customer in a timely fashion, as per the origi-
nal agreement; otherwise it is void.
e) All parts that are subject to normal wear and their inevitable deterioration is excluded from this warranty.
f) In case of having to return the instrument to one of the Elcon Instruments authorized labs for repair, the custo-
mer shall obtain a written authorization with shipping instructions from Elcon Instruments.
Shipment expenses, all the concerned burdens, and the risk of loss or damage of the returned instrument are
exclusively born by the customer.
The same rules apply also when the instrument needs to be replaced.
g) During the warranty period, the customer will allow any personnel appointed by Elcon Instruments to control in-
struments and materials.
9. WARRANTY