PePLink Balance Series v4.0 User Manual
Page 105
Appendix D.
Troubleshooting
Problem 1
Outbound load is only distributed taking place over one WAN connection.
Solution
Outbound load can only be distributed evenly to the WAN connection if many outbound
connections are made. If there is only one user on the LAN and only one download session
is made from his/her browser, the WAN connections cannot be fully utilized.
For a single user, download manager applications are recommended. The applications can
split a file into pieces and download the pieces simultaneously. For example: FlashGet
(Windows), GetRight (Windows), iGetter (MAC), etc.
Problem 2
I am using FlashGet now. Why is the download speed still in single link's speed?
Solution
First, check whether the WAN connections are up.
Second, ensure your download manager application has split the file into 3 parts or more.
It is also possible that all of 2 or even 3 download sessions were being distributed to the
same link by chance.
Problem 3
I am using some web sites to lookup my public IP address, e.g. www.whatismyip.com.
When I keep pressing the browser's Refresh button, the server almost always returns the
same address. The IP address supposed to be changing for every refresh
Solution
The web server has enabled the “Keep Alive” function such that you were using the same
TCP session to query the server.
Try to test with a web site that does not enable “Keep Alive”.
For example, try
http://www2.simflex.com/ip.shtml
(This third-party web site is
provided only for reference. PePLink has no association with the site and does not
guarantee the site's validity or availability.)
Problem 4
What can I do if I suspect a problem on my LAN connection?
Solution
You can test the LAN connection using “ping”.
For example, if you are using DOS/Windows, at the Command Prompt, type:
ping 192.168.1.1
This pings the PePLink Balance device (provided that PePLink Balance device’s IP is
192.168.1.1) to test whether the connection to PePLink Balance is OK.