SYMPTOM
CAUSE
REMEDY
No water coming from pump
(pump is working).
Air ingress to system.
►
Prime the pump. Check that there
are no air leaks in the suction piping
or fittings. Ensure the strainer lid is
airtight and fitted securely. Ensure
all o-rings are present.
Pump does not work.
Motor fault.
►
Refer to motor fault codes.
No power at outlet.
►
Use another electrical appliance
that is known to work to check
power outlet.
Blown fuse / Circuit
breaker.
►
Check and call electrician if
necessary.
Pump running too slow.
Low speed setting.
►
Check speed setting. Refer to speed
selection section of this manual.
Reset to default if necessary.
Motor high temperature
limit exceeded.
►
Ensure motor fins are clean and fan
is intact and free from blockages.
Ensure adequate ventilation and
reduce ambient temperature.
Pump running at incorrect
speed.
Duration incorrectly set.
►
Change duration of desired speed/
step to make sure it’s not “0”.
Pump in priming mode.
►
Wait for priming cycle to complete.
(3 minutes)
Water leaking from between
the casing and motor.
Casing bolts are not
tightened sufficiently;
worn mechanical seal
requires replacing.
►
Switch off the power to the pump.
Tighten the casing bolts or replace
the mechanical seal as required.
Troubleshooting guide (continued)
Should problems persist, contact your nearest Pentair Water Service Agent.
22
Troubleshooting
