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3.
Restart the router. If you still have problems, you may need to verify your VPI, VCI, type
of encapsulation and type of multiplexing settings with the telephone company and ISP.
I cannot get a WAN IP address from the ISP:
1.
Ensure that all other devices connected to the same telephone line as your router (e.g.
telephones, fax machines, analogue modems) have a line filter connected between them
and the wall socket (unless your are using a Central Splitter or Central Filter installed by
the qualified and licensed electrician), and ensure that all line filters are correctly installed
and right way around;
2.
Missing line filters or line filters installed the wrong way around can cause problems with
your ADSL connection, including causing frequent disconnects.
Frequent loss of ADSL line sync (disconnections):
1.
The ISP provides the WAN IP address after authenticating you. Authentication may be
through the user name and password, the MAC address or the host name;
2.
The username and password apply to PPPoE and PPPoA encapsulation only. Make sure
that you have entered the correct
Service Type
,
User Name
and
Password
(be sure to
use the correct casing).
Problems with the Internet Access
I cannot access the Internet:
1.
Make sure the router is turned on and connected to the network;
2.
If the ADSL LED is off, refer to Section
ADSL LED
of this troubleshooting;
3.
Verify your WAN settings;
4.
Make sure you entered the correct user name and password;
5.
For wireless stations, check that both the router and wireless station(s) are using the
same ESSID, channel and WEP keys (if WEP encryption is activated).
Internet connection disconnects:
1.
If you use PPPoA or PPPoE encapsulation, check the idle time-out setting;
2.
Contact your ISP.
If you have any troubles to configure or setup this ADSL Ethernet Router, please feel free to
contact us.
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