P/N UM2101KL_2101KG_REV20181128
24
TROUBLESHOOTING
Troubleshooting
Before contacting service personnel, refer to the following instructions to check and to
correct any failures. For further assistance, contact Health o meter
®
Professional Scales
Technical Support at 1-800-638-3722.
Symptom
Possible Cause
Corrective Action
Scale does not power on
1. Dead Battery
2. Faulty electrical outlet
3. Bad power supply
1. Replace batteries
2. Use a different outlet
3. Replace AC adapter
Questionable weight or
the scale does not zero
1. External object interfering
with the scale
1. Remove interfering object
from the scale
2. The display did not show
“0.0” before weighing
2. Ask the patient to get off the
scale, press to zero the
scale and begin weighing
process again
3. Scale is not placed on a
level floor or feet are not
properly balanced
3. Place the scale on a level
floor. Tighten the feet on the
underside of the platform to
ensure all 4 feet are properly
balanced
4. Scale is out of calibration
4. Check weight with known
weight value
Weighing is performed but
the weighing process takes
too long and the weight
does not lock on the display
The patient is not sitting or
standing still
Ask the patient to stand still
The battery icon on the
display indicates that the
batteries are low
The batteries are depleted
Replace batteries according to
instructions on page 10
Scale is displaying
“Load
Cell Cable Not Detected”
The load cell cable is not
completely plugged into the
ports
Inspect the load cell cable to
ensure it is completely plugged
into the ports on the back of the
display head and the back of
the platform. See pages 8 and
9. If cable was plugged in,
unplug and plug in again until it
clicks into place.
In the Help menu, display is
not advancing to the next
screen for the menu
selection and saying “invalid
key”
Correct key is not being
pressed
To make a selection in the Help
Menu and advance the screen,
press
Zero
(Clear)
