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LIMITED WARRANTY
Pelican International Inc. offers a 365 days limited warranty
from the date of purchase against defects in materials and
workmanship. If the product is determined not conform to
the warranty, Pelican International Inc., at its discretion,
may replace the defective product with a new, like new
or similar product, excluding any shipping charges. This
warranty extends to the original purchaser only and is non-
transferable. Sales receipt and original packaging materials
are required.
BASE GUARANTEE
Pelican International Inc. makes every effort to produce boards built of superior
materials and accordance with stringent quality standards. Because of the
nature of surfing and paddle boarding, we cannot guarantee the performance
of any board or shape for individual riders and varying levels of skills and
abilities. Furthermore, we cannot guarantee against damage or breakage and
cannot protect or guarantee against circumstances outside of our control.
Please contact Pelican International Inc. in the event of a new board being
removed from a box and not in good condition. You will be asked for a copy of
your sales receipt and photos of the damage in question, as well as the original
packaging material to verify if damage was due to shipping. If it is deemed a
manufacturing or material flaw, we will issue an RMA number. This number
along with the damaged product will need to be returned to our warehouse
at customer’s expense. Upon physical review, Pelican International Inc. will
make its final determination as to the nature of the damage or flaw and issue a
replacement product (model depends on availability).
Shipping is the responsibility of the customer. Pelican International Inc. is not
responsible for damage or defects once you have used your SUP. Damage is
defined as impact with any object or material, damage due to dropping, loading,
unloading, transport, alterations or modifications, repairs, natural disasters, fires,
temperatures below 40°F/4.4°C or above 110°F/43°C, any use of the SUP after a
claim has been reported, transport or storage of the SUP with a closed air valve,
use of the SUP in the water with a loose or removed air valve, failure to clean
and service air vent valve, storage of a SUP in extremely hot or
humid conditions including a wet or damp SUP bag.
