■
The SD card is not working properly
◎
You may be experiencing any of these issues with your SD card:
▸
The SD card is not detected by your device.
▸
Slow file speed transfer to and from the SD card.
▸
SD card ejects automatically/ Does not stay in the card slot.
Troubleshooting:
▸
Re-insert it into the M4 player.
▸
Check the SD card for physical damage.
▸
Check if the SD card is FAT32 or EXFAT.
▸
Restart the G5 player or factory reset.
▸
Make sure that the SD card's metal teeth are clean.
▸
Make sure that the SD card has sufficient free storage for your needs.
◎
If you still run into any issues, e
-mail us with a video or photo showing them.
■
The button has no function
Please restart the machine and try it again.
■
Bluetooth is intermittent
◎
The range of the Bluetooth connection is approximately 33
feet (1
0 meters).
