◎
In a normal shutdown state, when charging with a USB
-C cable connected to a
computer or a power adapter, the player will usually light up and display the brand
logo and remaining power.
◎
Whether the USB-C cable or power adapter is damaged: Connect the player by
replacing it with another normal USB-C data cable and power adapter to check if it
can be charged.
◎
Whether the connection is poor: Repeatedly plug and unplug the USB-C cable to
test whether the charging can be resumed. If it can be
charged at a certain time, it
means that the contact is bad.
◎
Whether the device's USB-C port is damaged: Connect the player to a computer
or power adapter with an available USB port with a working USB-
C cable. If the fault
persists, the USB-C port of the player is damaged.
◎
If it is confirmed that the USB cable and the charging port are normal, it can be
determined that it is the fault of the player itself. Please contact after-sales support
for a replacement or refund.
■
Noise
Please check whether there is external matter in the headphone plug, and double-
check whether the audio file is damaged.