8
Troubleshooting
Problem
Solution
The pump does not operate.
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Check to make sure the pump is connected to a power source.
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Check the water level to ensure the pump is completely submerged. Add water as
needed.
The pump operates, but there is no
water flow.
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Check the water level to ensure the pump is completely submerged. Add water as
needed.
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Check the supply tube for any kinks or folds and correct.
The pump operates, but there is no
water flow and the pump is fully
submerged and the supply tubing has
no kinks.
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Disconnect the pump from the power source.
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Disconnect the supply tube from the pump outlet.
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Check for clogs or holes and clean the tubing inside and outside if necessary.
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Check for clogs and clean the pump inlets and outlet if necessary.
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Place the pump back into the water outlet side up and then re-connect the pump to the
power source.
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Once the water begins to flow from the pump, re-connect the supply tubing to the pump
outlet.
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Check for any air trapped in the water supply tube which may prevent the pump from
working.
The pump runs with low or high water
circulation.
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Check and adjust the regulator dial or slide on the front of the pump. Adjust the dial/slide
towards (+) to increase water flow or towards (-) to decrease water flow.
The pump operates, but the water flow
is uneven or non existent and the pump
makes noise.
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Check the impeller assembly for wear. Remove the front cover and regulator/impeller
plate and remove the impeller assembly.
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Clean the impeller assembly and inspect for wear. If the rotor spins freely from the
magnetic body, the impeller assembly is worn and needs to be replaced. Contact
customer service for replacement parts.
The pump starts to make noise.
□
Check the water level to ensure the pump is completely submerged. If the water level
drops below the pump intake, it may suck in air and cause the noise or the pump to
completely stop working.
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Move the pump away from the sides of the basin or place a piece of foam or sponge
underneath the pump to isolate any vibration which causes the noise.
The water starts to foam.
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Check the water level to ensure the pump is completely submerged. If the water level
drops below the pump intake, it may suck in air and cause the pump to ‘spit’ and foam
the water.
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Add a few drops of anti-foaming water treatment, available at your local home and
garden store, to the fountain water.
The water flow is uneven
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Gently sweep across the water surface to achieve even water flow across the face of the
fountain.
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Check the top of the basin to ensure it is level. If not, shim the basin from the bottom
until the top spillway is level or has achieved even water flow all around.
