Issue 1.34
IBDH/IBUH/TLTH/ILAH Installation and Operation Handbook
Page 18
CUSTOMER CARE
Contact the Peak Communications support department for:
Product operation, application support or training requests
Information for returning or upgrading a product
Comments or suggestions on any supplied literature
Contact Information
Peak Communications Ltd
Attention: Support Department
Unit 1, The Woodvale Centre
Woodvale Road
Brighouse
HD6 4AB
United Kingdom
Tel. +44 (0) 1484 714200
Fax +44 (0) 1484 723666
E-mail
You can also contact us via our website at
www.peakcom.co.uk
To return a Peak Communications product for repair:
1. Contact the Peak Communications support department and request a Return
Material Authorisation (RMA) number.
2. You will be required to provide to our support representative the model
number, serial number and a detailed description of the problem.
3. To prevent any damage to the product during shipment we recommend that
the unit is returned in its original packaging or if this is not available the
packaging used must be of an equal standard.
4. Return the product back to Peak Communications and advise shipment details
to support representative for tracking purposes. (Any shipping charges should
be prepaid)
