USB Phone User’s Manual
5. Troubleshooting
Sound Devices Problems
Q1. While using Skype or MSN messenger software for voice conversation:
•
There is no dial tone after pressing the dial key.
•
I cannot hear the other party on my USB phone.
•
I hear the other party on my PC’s sound card (or another USB speaker)
instead of the USB phone.
•
The other party cannot hear me.
A1. Make sure your software is configured to use USB phone as the audio in/out
device.
In Skype window, click
Tools
>
Options
>
Sound Devices
. Make sure the
Audio In
(microphone) and
Audio Out
(speaker) and are correctly configured
to use
Generic USB Audio Device
, i.e., the USB phone.
In MSN Messenger
In MSN Messenger window, click
Tools
>
Audio/Video Tuning Wizard
and
proceed as prompted. When the following screen pops up, make sure the
microphone and speaker are correctly configured as below:
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