PDi Communication Systems, Inc. 40 Greenwood Lane Springboro, Ohio 45066 USA PH 1-800-628-9870 FX 937-743-5664
Document Number: PD196-293R1
PD251-031 Android Based Module
Page 28 of 35
FAQ
Q.
Is there a complete separation between patient profiles? I.e.: my personal browsing habits, credit card info etc.
will not be viewable by the next patient?
A. Yes, the patient profiles are separate. A new space is created for a new patient. Old accounts are deleted under one
of three conditions:
1. The maximum number of accounts are in use on the device and all other accounts have been logged into more
recently than this one.
2. The user runs the “Delete my App” app and selects the button to remove the account.
3. More than 30 days has elapsed since the creation of the account.
Q.
How do you address lost PIN codes?
A. You have to select New User; there is no mechanism to retrieve PIN.
Q.
What happens when power is disconnected? Is the user profile saved in non-volatile memory?
A. Yes, the profile is saved.
Q.
Why does the time show January 1, 1970 around 12AM?
A.
The Android module needs an active internet connection to get the correct time and date. In some cases, even with an
active internet connection, the network may be configured to block access to external time servers as a security precaution.
Once connected, the date and number of minutes after the hour should be correct if access to a time server is permitted. It is
possible to manually set the time through the Settings app.
Q
. Why does the Android module show the correct date and number of minutes after the hour, but not the
correct hour?
A. By default, the Android module will set the time to Eastern Standard Time (EST) or Greenwich Mean Time (GMT). The
module lacks the necessary GPS and cellular radio technology that is typically used to establish a location needed for time
zone calculations on smartphones and tablets. The correct time zone/time can be applied through the Settings App.
Q.
What is the recommended process for getting music, pictures, or video on to the PDi-Tab for consumption?
A. The recommended way is to use the web interface (HTML5 app version) of a file sharing service. Although PDi cannot
recommend a particular service, common file sharing services are provided by Google (Drive), Amazon (Cloud Drive),
Dropbox, and Microsoft (OneDrive).
Although it is possible to side-load the Android apps for each of these services, it requires administrative privileges and PDi
may not be able to support such a configuration.
Q.
The patient complains about app x misbehaving and randomly shutting down when performing actions that
used to succeed just fine—what are some basic troubleshooting steps I can take for to get the app to operate
properly?
A. These are some basic troubleshooting steps:
1. Start the Settings app.
2. Tap the Apps entry under Device
3. Tap the All tab
4. Tap the entry for the problematic app
5. If enabled, tap the Clear cache button
6. Try restarting the app to see if the problem goes away
7. If not, repeat the previous process, but now tap the Clear data button
8. Try restarting the app to see if the problem goes away
9. If the problem still persists, try installing a newer or slightly older version of the app and see if it works better
10. If the problem is still not resolved, enter the WipeUserData app and tap the Continue (new user) button. The
user will need to create a new PIN and reload any data/app that they installed (if allowed).
11. If necessary, install the problematic app for the user from a known good source
