TDS-100H Handhold Ultrasonic Flowmeter Ver.8.08 - 32 -
7. Warranty and Service
§7.1 Warranty
The manufacturer provides one year warranty on all products, free of charge, but the users should
be responsible for the one-way transportation fee from the customer to the factory.
§7.2 Service
The manufacturer provides instrument installation for our customers, and the charges will be made
according the cost.
(1)
For any hardware failure of the instrument, we recommend that our customers send back the
instrument to our factory for service, due to the fact that the instrument is made of
microprocessors and it will be difficult to perform field maintenance. Before sending back the
instrument, please try to contact the factory first to make sure what the problem is.
For other operational problems, please contact our service department by telephone, fax or email
and internet. In most cases, the problem could be solved immediately.
§7.2 Software Upgrade Service
We provide free-of-charge software upgrade services. Please contact the factory for any lately
developed software.
