Confidential
Page 23
19/02/09
Code
Terminal Display
Explanation
Action To Be Taken
TI
TRAN DECLINED
OPERATOR TIMEOUT
Operator Timeout occurred while the
terminal was awaiting input
None
TL
TRAN DECLINED
SIGNATURE ERROR
The operator has pressed the
[NO]
key in response to a "SIGNATURE
REQD" prompt.
None
TM
TRAN DECLINED
CANCELLED
The operator has cancelled the
transaction when a PIN or Account
retry prompt is being displayed to the
customer.
None
TU
TRAN DECLINED
SAF PENDING
The terminal has a SAF stored, the
terminal and merchant ID can not be
changed until they are cleared
Clear SAF before retrying
configuration
TV
TRAN DECLINED
REVERSAL PENDING
The terminal has a reversal stored,
the terminal and merchant ID can not
be changed until it is cleared
Clear Reversal before
retrying configuration
TX
TRAN DECLINED
CARD INVALID
The card used was not found within
the terminal CPAT
Use another card
TY
TRAN DECLINED
CARD INVALID
Card group is configured to be
rejected for this merchant
Use another card
TZ
TRAN DECLINED
CARD INVALID
The card used has been rejected by
the terminal CPAT
Use another card
X7
TRAN DECLINED
MAC ERROR
The terminal has detected a MAC
error on the incoming host message
Retry transaction
XA
TRAN DECLINED
HEADER ERROR
The terminal has detected a header
error on the incoming host message
Retry transaction
XD
TRAN DECLINED
NO MANUAL ENTRY
No manual entry is allowed on the
terminal.
Contact NAB Help desk if
manual entry required
XE
TRAN DECLINED
TXN NOT SUPPORTD
The card used can not support
transaction type due to AGC
restriction.
Use another card
XF
TRAN DECLINED
TXN NOT SUPPORTD
Pre-Authorisations not supported for
acquirer
Instruct Merchant to
perform supported
transaction type
XG
TRAN DECLINED
TXN NOT SUPPORTD
A request has been received by the
POS that is not supported by the
terminal
Instruct Merchant to
perform supported
transaction type
X8
TRAN DECLINED
CNP ERROR XX XX
A CNLP error occurred. The „XX
XX‟ is the error code returned.
If error is '601-008' (Bank is not
available) - Retry EFT Logon
periodically.
Verify the communication
parameters
Retry transaction
Verify the network status (See
section Tran$end initiated
errors)
X0
TRAN DECLINED
NO RESPONSE
No response was received via the
host to a terminal request.
Retry transaction
If problem persists check
communications settings
and NAB host status
