PC-EFTPOS nab Reference Manual Download | Manualshive

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Confidential

Page 1

19/02/09

PC-EFTPOS

Reference Guide

Version 2.01

February 2009

Eclipse

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Summary of Contents for nab

Page 1: ...Confidential Page 1 19 02 09 PC EFTPOS Reference Guide Version 2 01 February 2009 Eclipse ...

Page 2: ...d Bolt Added Sagem Details Copyright PC EFTPOS Pty Ltd 2008 This document contains information proprietary to PC EFTPOS Pty Ltd Any reproduction disclosure or unauthorised use of this material is expressly prohibited except as may be authorised by PC EFTPOS Pty Ltd in writing 1 9a Ponderosa Parade Warriewood NSW 2102 Australia Phone 61 2 9998 9800 Fax 61 2 9986 0530 www pceftpos com ...

Page 3: ...tails 5 Terminal Functionality Supported by NAB 5 PC EFTPOS Hardware Installation 7 PC EFTPOS Overview 11 Using the Internal Modem GPRS Modem 12 Using the Internal Printer on the terminal 12 PC EFTPOS Software Installation 13 Function Key Menus 14 System Timeouts 18 Argent Error Codes 26 Trouble Shooting 35 Trouble Shooting 35 Who to Contact for Help 39 ...

Page 4: ...rt pceftpos com General Enquiries Email support pceftpos com au Introduction The PC EFTPOS terminal allows online transactions to be processed for Debit Cards Savings and Cheque accounts Credit Cards Bankcard Visa and MasterCard Charge Cards American Express Diners Club and JCB and CUP cards China UnionPay The features of PC EFTPOS include Process Purchases Cash out Refunds Process Mail Telephone ...

Page 5: ...to NPT NAB Specific Details NAB help Desk Number 1300 369 852 Requires both a terminal ID and merchant ID The terminal ID is 6 digits and starts with a B Letters are always in upper case e g BA1001 The merchant ID is 8 digits long and is referred to NAB as the EB Number Terminal Functionality Supported by NAB EFTPOS Functionality Purchase Cash Out Refund MOTO processing Pre Authorisation Completio...

Page 6: ... If the site is using an Argent Line instead of a P66 modem then a POS AME also known as an Argent Terminal ID or Tran end ID supplied by Telstra is also required Argent Host addressing template for NAB Integrated is NABINT 2 2 Bank Terminology Terminal ID This is the number that uniquely identified each EFTPOS terminal Merchant ID This number uniquely identifies each merchant POS AME This number ...

Page 7: ...le GPRS SIM Paper Roll Installation Steps 1 Power the terminal Connect the power pack and cord then plug into a power point 2 Connect the power adaptor to the power socket on the back of the terminal 3 Connect the RS232 cable supplied to the COM port on the back of the PC normally COM 1 4 For a terminal integrated to a POS connect the other end of the RS232 cable to the RS232 connector on the back...

Page 8: ...ithin any single store Equipment supplied with P66 Modem P66 modem Power supply and power cord PC connector cable DB9 to RJ12 Dial up phone cable and connector Installation Steps 1 Plug the power supply into a power point and the P66 Modem DIN connector 2 Connect the phone cable to the Line connector on the P66 and to the phone line wall socket 3 Connect the POS cable to the PC COM port and to the...

Page 9: ...eed to be purchased separately See back plate of ATA for correct connection of RS232 cable You will need your POSAME or Argent Terminal ID when installing the Telstra ATA You can get this number from Telstra Required Equipment ATA from Telstra Installation of ISDN service from Telstra Standard RS232 modem cable Installation Steps 1 Connect the Argent terminal Adaptor to the ISDN service 2 Connect ...

Page 10: ...Confidential Page 10 19 02 09 3 5 PCEFTPOS Gateway Refer to PCEFTPOS for these installations at the PC EFTPOS website http www pceftpos com index php page gateway ...

Page 11: ...internal printer of NPT Host Interface This is normally blank It is the IP address of the EFTSRV which is normally on this machine NPT indicates to use the internal NPT modem Tracing This is enabled by default and records information on the hard drive to help us track down any issues Logon Performs a logon to the host Reprint reprints last receipt Diagnostics Provides reports on s w configuration ...

Page 12: ...nications settings are set to GPRS or change communications type to GPRS via the function menus Open the EFT Client Change Host Interface Address to NPT and then click on Apply Using the Internal Printer on the terminal Open the EFT Client Change Printer to NPT and then click on Apply ...

Page 13: ... PC EFTPOS EFT Client and EFT Server Installation Guides or call PC EFPOS Helpdesk on 02 9998 9800 3 Configure Terminal To configure the terminal either From the PC EFTPOS Client o Double click on the Client icon to open it o Click on the Ctrl Panel button o Click on the Setup F5 tab and enter the Terminal ID o Press APPLY button The confirmation password is 7410 OR Consult your POS provider to se...

Page 14: ...cian functions 140102 Technician Menu Option Description 1 Host Communications 2 CATID 3 CAID 4 Initialisation 5 Config File Refresh 6 Memory Reset 7 Diagnostics 8 Software Load 9 IDLE Logo requires password Note Pressing 0 at the technician menu shall invoke the Telium manager Diagnostics Menu Accessed via EFT Client Option Description 1 Print Merchant List 2 Print Configuration 3 Print Statistic...

Page 15: ...Confidential Page 15 19 02 09 Reboot PINpad Option Description Clear Press and hold for 2 secs to reboot ...

Page 16: ...1 Tone Dial 2 Pulse Dial 5 Blind Dial Communications for GPRS 1 IP Address Default 10 1 3 12 2 IP Port Default 10124 3 Host SHA Default 800000C8 4 APN Default nab eftpos Diagnostics 140102 5 Option Description 1 Modem Test 2 GPRS Signal 3 Printer Test 4 Keyboard Test 5 Display Test 6 Card Read Test Administrative Menu Accessed via pressing the key Option Description 1 User Settings 1 Key Beep 1 On...

Page 17: ...Confidential Page 17 19 02 09 Local Config Tipping Cashout Offline Debit 3 Version Info 1 Version Info Operating System ...

Page 18: ...to display request 10 seconds PCEFTPOS Client response to print request 45 seconds Host response to Financial Transaction requests 45 seconds Host response to administration requests 45 seconds Host response to Reversals and SAF uploads 60 seconds Customer response to Card entry prompt 30 seconds Customer response to Account prompt 60 seconds Customer response to PIN entry prompt 180 seconds PCEFT...

Page 19: ...uires the cardholder to contact them Seek another form of tender 39 TRAN DECLINED NO CREDIT ACCT This card does not have a credit account linked to it The cardholder needs to try another account or contact their card issuer Ask customer to select another account 51 TRAN DECLINED SEE CARD ISSUER Cardholder should contact bank Contact Bank 52 TRAN DECLINED NO CHEQUE ACCT This card does not have a ch...

Page 20: ...d Retry EFT tender Verify network status and terminals initialization status on the host 98 TRAN CANCELLED SYSTEM ERROR The Bank has detected a Message Authentication error on the message from the terminal Logon terminal Retry EFT tender N0 TRAN DECLINED SYSTEM ERROR The host has detected a sequence error during CPAT loading Retry EFT Logon several times if on a LAN wait for a period of low LAN tr...

Page 21: ...T Client Re try transaction P3 TRAN DECLINED COMMS ERROR No ACK received on the low level protocol messages between the terminal and EFT Client Re try transaction P4 TRAN DECLINED COMMS ERROR Protocol error occurred on messages between the terminal and EFT Client Re try transaction P5 TRAN DECLINED SYSTEM ERROR Invalid response received by the terminal from the EFT Client Re try transaction P6 TRA...

Page 22: ...inal SQ TRAN DECLINED SYSTEM ERROR Error with security schemes Error with security swap terminal TO APPROVED Used in a status request indicates the terminal is in a ready state None T1 TRAN DECLINED NO DUPLICATE No duplicate receipt is available in the terminal None T2 TRAN DECLINED NO LAST TXN No last transaction is available in the terminal None T3 TRAN DECLINED INVALID ACCOUNT An invalid accoun...

Page 23: ...he terminal CPAT Use another card X7 TRAN DECLINED MAC ERROR The terminal has detected a MAC error on the incoming host message Retry transaction XA TRAN DECLINED HEADER ERROR The terminal has detected a header error on the incoming host message Retry transaction XD TRAN DECLINED NO MANUAL ENTRY No manual entry is allowed on the terminal Contact NAB Help desk if manual entry required XE TRAN DECLI...

Page 24: ... The terminal lost power during a transaction This receipt is printed upon reboot Check terminal power supply Retry transaction Z6 TRAN DECLINED NO CARRIER The number dialled or connected line does not have a carrier on the other end Retry transaction Z7 TRAN DECLINED NO EFTSRV There is no link from the PC EFTPOS client to the EFTSRV software Check EFT Client IP address Check EFT Server setup Z8 T...

Page 25: ... Page 25 19 02 09 Note Other Response Codes not shown above decline the transaction and display the error message TRAN DECLINED SYSTEM ERROR XX on the terminal display SYSTEM ERROR XX where XX is the Response Code ...

Page 26: ...rs Program decompressing into memory Steady 1 Power on test executing Dot will pulse on off Steady 2 D channel interface active for EFTPOS Steady 3 Pre configuration in progress learning identity Steady 4 Remote management in progress configuration Steady 5 Software download in progress Steady 6 Reserved Steady 7 Reserved Steady 8 Reserved Steady 9 Reserved Steady 0 Reserved Steady dot Normal Oper...

Page 27: ...f command 8 Successful sign off Error Code Meaning 0 No Error 1 Unknown terminal ID 2 Invalid AME 3 Not Supported 4 Not Supported 5 Unknown Host reference 6 Reserved 7 Not Supported 8 Destination unreachable 9 Not Supported 10 Not Supported 11 16 Reserved 17 Not Supported 18 Not Supported 19 Reserved 20 Not Supported 21 Not Supported 22 Undefined Symbolic Host Address 23 Invalid Station for Termin...

Page 28: ...rchant can not go back a step in the transaction flow FUNCTION SELECT ACCOUNT TYPE CHQ SAV CR Customer selects the account type from the options available on the terminal Note Cancellation can only occur on the POS The merchant can not go back a step in the transaction flow FUNC 0 00 KEY PIN OR OK Customer is either prompted to press the ENTER key only or enter a PIN on the terminal Note Cancellat...

Page 29: ...Confidential Page 29 19 02 09 ...

Page 30: ... READY Customer Logo HH MM DD MM YY The terminal returns to the idle state Signature Required A signature prompt is given on receipt of an 08 response code or the Authority Byte within the CPAT instructs the terminal that a signature is required Terminal Display Screen Display Action CHECK SIGNATURE SIGNATURE VERIFIED The operator checks the customer s signature and selects YES on the POS to verif...

Page 31: ...dle state Declined Response Are displayed for any other response than 00 or 08 Terminal Display Screen Display Action Response Text Response Text PRINTING PLEASE WAIT Response Text Response Text OK The transaction has been declined For the full listing of error messages see section Response Codes A receipt is printed and the dialogue box shown The dialogue box automatically closes after 5 seconds ...

Page 32: ... details are highlighted in red on the example below These are the transaction date day and month RRN retrieval reference number and authorisation ID AUTH ID Terminal Display Screen Display Action READY Customer Logo HH MM DD MM YY On the POS interface Select the Transaction tab Select the Txn Type as Refund Enter the Refund amount into the Amt Purchase field Select the Transaction button REFUND S...

Page 33: ...D ENTER RRN The operator must now enter the RRN from the original purchase receipt See the example receipt at the start of this section for the location of this data REFUND AUTH DATE The operator must now enter the day and month of the original purchase transaction this can also be retrieved from the original receipt Note The day and month must both be 2 digits so enter them exactly as they appear...

Page 34: ... 09 CHECK SIGNATURE SIGNATURE VERIFIED Check that the customer s signature matches the one on the card For CUP cards this must be done even though PIN was entered TRANSACTION APPROVED PRINTING PLEASE WAIT The refund is approved ...

Page 35: ...during logon or transaction The pinpad may have a stuck message which the bank is unable to process To clear this stuck message out Open up the pceftpos client either by double clicking on the icon in the taskbar or pressing function 11114440 on the terminal Press the Ctrl Panel button Once in the Control Panel press the Diagnostics button on the EFTPOS F2 tab This will present a series of options...

Page 36: ... try another PINpad on this power point If there is still no activity on the PINpad screen the PINpad is probably broken PINpad issues that may require a replacement With the NAB Sagem devices once you log a terminal on you can t change TID s if you swap lanes without a terminal swap Card reader fails card reading on call cards PINpad has been dropped and the display is smashed Missing keys on key...

Page 37: ...and an ISDN line Argent Terminal Adaptor Connection to the PC The Argent TA must be connected to the PC Via a 25 pin V 24 port on TA to 9 pin COM port on PC standard RS 232 modem cable available from any PC or Electronics Store This connection will fail if The cable is incorrect you CANNOT use a null modem cable type 1 and you must use a standard RS232 modem cable The incorrect COM port is configu...

Page 38: ...via CLNP error codes on the display receipt Refer to error codes on page 25 The most common errors are X8 CNP 01 08 this means that the Argent systems can t communicate with the bank Check the POS ame and the Host Address and then call Telstra X8 CNP 01 01 this means that the POSAME is wrong Confirm it with Telstra ...

Page 39: ... POS vendor Credit Card Authorisations Visa MasterCard 1800 999205 Amex JCB 1300 363 614 Diners 1800 331 112 For assistance with Argent Telstra Argent Help Desk 1300 137 100 option 4 PC EFTPOS 02 9998 9800 Monday to Friday 8 30am to 5 30pm Email support pceftpos com au Web www pceftpos com au The web site contains full installation diagrams and instructions ...

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