AN1173-AE
Net2
9
Problem
Recommendation
Lockcase is old, worn or not freely moving
Lockset
The latch bolt is not fully retracting when the
handle is fully depressed?
When the door is closed the latch does not sit
in the keep
The lock cases will not retract the latch when
the door is closed, even from the secure side
of the door.
Applying a silicone-based lubricant may
improve this operation. If not, a replacement
lockcase is recommended. A broken or worn
lock case could cause permanent damage to
the PaxLock Pro which would not be covered
under the warranty.
The turning angle of the lock case must be 45°
or lower for the PaxLock Pro to fully retract the
latch. If it is over this, the lockcase will need
replacing.
The position of the keep and strike plate should
be adjusted so that the latch sits comfortably in
the keep when the door is closed. Failure to do
this compromises the security of the door.
Check the distance from edge of door to frame
is no more than 3mm. Failure to do this can
in some cases can cause lock case issues or
compromise the security of the door.
To help improve the quality of the installation and the longevity of the product several common issues
and potential solutions are listed below.
Troubleshooting
PaxLock Pro
The edge of the PaxLock Pro or handle is
clipping the door frame when opening and
closing the door.
The PaxLock Pro will not sit flush against the
door when fitting.
If this occurs, it may be a result of the backset
on the lock case being too low. We recommend
a minimum measurement of 55mm to be
suitable for most doors. The lockcase will need
replacing with one with an increased backset
measurement if this is the case.
The through door holes must be 8mm
diameter and the central follower must have
at least 20mm clearance around it. If this is not
the case it will need correcting before installing
the PaxLock Pro.