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790

The printer is busy. Wait until the printer is idle (not
receiving data or no batch waiting to print) before you
send any packets. This error may occur when you try
to print a test label if the printer is busy.

791

The printer has an error pending. Turn off the printer.
Wait 15 seconds and turn it back on. Resend the
packets. If the problem continues, call Technical
Support.

792

The printer is not initialized. Call Technical Support.

793

The printer job queue is full. Turn off the printer. Wait
15 seconds and turn it back on. Resend the packets. If
the problem continues, call Technical Support.

Errors numbered 900-999 are hard printer failures. Call Service if
you receive these messages.

Error 911 may appear when you turn off the

printer.

Troubleshooting

5-15

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Summary of Contents for 9830-CL

Page 1: ...Paxar 9830 CL Printer TC9830CLOH Rev C 12 98 1998 PAXAR Corporation All rights reserved ...

Page 2: ...d in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expen...

Page 3: ...defined above shall be provided at no charge for a period of six months following the machine s shipment date When ordering replacement parts and supplies in the U S A reference all correspondence to the following address PAXAR Corp 1 Wilcox Street Sayre PA 18840 Tel 570 888 6641 Fax 570 888 6406 For additional information visit www paxar com For Parts in the U S A Call 1 800 96PAXAR or 570 888 66...

Page 4: ...ntrol Panel 1 4 Printer Status Lights 1 4 Button Functions 1 5 Status Code Box 1 6 Setting Dip Switches 1 6 DIP Switches 1 7 LOADING SUPPLIES 2 1 Loading Labels 2 2 Loading Ribbon 2 7 PRINTING 3 1 Printing 3 1 On Demand Mode Printing 3 1 Printing an Error Label 3 2 Using Batch Separators 3 2 Adjusting Print Positions 3 3 Printing the Euro Dollar Symbol 3 4 Entering Care Symbols and Special Charact...

Page 5: ...s 5 4 Communication Failures 5 11 Data Formatting Errors 5 12 Machine Faults 5 13 SPECIFICATIONS ACCESSORIES A 1 Printer A 1 Supply Specifications A 2 Ribbon Specifications A 3 Accessories A 4 USING ADVANCED FEATURES B 1 Adjusting Print Contrast B 1 Defining the Print Control Packet B 1 Defining the Monetary Formatting Packet B 2 Using Immediate Commands B 3 Resetting Control Characters B 5 Enabli...

Page 6: ...ets you print text graphics and bar codes on thermal transfer ribbon fabric labels This chapter includes information about u unpacking the printer u connecting the power cord u connecting the communications cable u using the printer s control panel Getting Started 1 1 ...

Page 7: ...olt printers You need to purchase a power cord separately The power cord requires IEC 320 STD C13 end finish for the printer interface and it must meet requirements for 1 6 Amps at 115VAC and 1 Amp at 230VAC C o n n e c t i n g t h e Po we r C a b l e To connect the power cable 1 Plug the power cable into the socket Plug the other end of the cable into a grounded electrical outlet 2 Turn on the pr...

Page 8: ...a b l e Make sure the printer is off before connecting the cable to the communication port Ask your System Administrator which method to use to communicate with the host u Serial Communication required for use with Paxar PCMate software 9 to 25 pin cable 25 to 25 pin cable u Parallel Communication IEEE 1284 or Centronics mode cable See Setting DIP Switches for more information Connect the communic...

Page 9: ... ask your System Administrator or see Setting DIP Switches to change the DIP switch settings U s i n g t h e C o n t r o l Pa n e l The control panel helps you check printer status displays error codes and allows you to perform some basic printer functions P r i n t e r S t a t u s L i g h t s Power The printer shows a steady green light when it is on Supplies The printer shows a blinking amber li...

Page 10: ... u t t o n Fu n c t i o n s Feed u Prints a label in the On Demand mode u Feeds a blank label if there is no print job u Prints a label with error information that is useful to your System Administrator if an error is displayed Pause Pauses the current print job or resumes a paused print job When the Paused light is on the job is paused Feed and Pause Prints a test label when you press the buttons...

Page 11: ...tion of the problem look up the error code in Chapter 5 Troubleshooting If there is no error the display will be blank S e t t i n g D i p S w i t c h e s To change the DIP switch settings move the switches to the desired position and then turn on the printer If you select Software Controlled the parameters in Packet F will override the communication settings Software Controlled uses the last sent...

Page 12: ...its ON OFF Stop Bits 2 Stop Bits 1 Stop Bit ON OFF Parity Even Odd None ON OFF OFF OFF ON OFF Parallel Port Centronics Mode IEEE 1284 OFF ON Values in bold indicate the default setting 9600 Baud 8 Data Bits 1 Stop Bit No Parity and Centronics Mode Communication settings at the printer must match those at the host Make sure your host is capable of communicating at the speed you select for the print...

Page 13: ...d OFF ON Supply Type Die Cut or Edge Aperture Black Mark Continuous Center Aperture OFF OFF ON ON OFF ON OFF ON Ribbon Transfer Direct OFF ON Feed Mode Disable On Demand Enable On Demand OFF ON Values in bold indicate the default setting RTS CTS Flow Control Normal Mode No Verifier Continuous Supply Transfer and Continuous Mode Requires a special cable 1 8 Getting Started ...

Page 14: ... switches are set correctly Make sure you use only approved Paxar supplies See Appendix A Specifications and Accessories for a list of Paxar supplies or contact your Paxar Representative for more information CAUTION The width of the ribbon must be greater than the supply width Since some supplies are more abrasive to printheads than others using a ribbon wider than your supply helps protect the pr...

Page 15: ...o a d i n g L a b e l s Make sure the printer is configured for the correct supply type To load a roll of labels 1 Open the cover 2 Unlock the printhead by turning the retaining latch 2 2 Loading Supplies ...

Page 16: ...proved Paxar supplies See Appendix A Specifications and Accessories for a list of Paxar supplies or contact your Paxar Representative for more information 4 Place the roll of supply on the supply holder Make sure the supply unrolls from the top as shown PrintheadTab DeflectorTab SupplyHolder Guides Loading Supplies 2 3 ...

Page 17: ...re the supply roll turns freely 6 Push down on the supply lever to unlock the supply guides 7 Lay the label strip across the supply guide and thread the supply between the ribbon bar and peel bar CAUTION Make sure the supply is straight in the supply path and aligned with the printhead PeelBar RibbonBar 2 4 Loading Supplies ...

Page 18: ...e front end of the printer 9 Adjust the supply guides so they touch the supply Push up on the supply lever to lock the supply guides into place 10 Hold the printhead assembly by the printhead tab while pressing down on the printhead release SupplyLever Nibs Loading Supplies 2 5 ...

Page 19: ...hear it click into place 12 Close the cover 13 Press Feed to position the supply under the printhead You may need to adjust the wide narrow knobs depending on the width of your supply See Chapter 4 Care and Maintenance for more information ThumbWell 2 6 Loading Supplies ...

Page 20: ...ng the retaining latch 3 Lift printhead assembly using the printhead tab until the assembly locks into place CAUTION Make sure you use only approved Paxar supplies See Appendix A Specifications and Accessories for a list of Paxar supplies or contact your Paxar Representative for more information PrintheadTab DeflectorTab Loading Supplies 2 7 ...

Page 21: ...The take up core only fits on the take up reel one way An extra take up core is available See Accessories in Appendix A for more information 6 Remove the new ribbon from the package as shown Do not wrinkle or crush the new ribbon CAUTION Since some supplies are more abrasive to printheads than others using a ribbon wider than your supply helps protect the printhead DeflectorTab 2 8 Loading Supplie...

Page 22: ... end of the core facing out The ribbon roll only fits on the reel one way Carefully unwind a few inches of ribbon from the bottom of the roll 8 Carefully feed the ribbon under both ribbon rollers and printhead as shown Printhead RibbonRoller Take upReel BackReel Loading Supplies 2 9 ...

Page 23: ...ON Make sure the ribbon is straight and centered throughout the path 11 Rotate the take up core until the leader is past the printhead 12 Remove any slack in the ribbon by turning the take up reel clockwise 13 Hold the printhead assembly by the printhead tab while pressing down on the printhead release Take upCore 2 10 Loading Supplies ...

Page 24: ...14 Close the printhead by pressing down on the thumb well until you hear it click into place Close the cover ThumbWell Loading Supplies 2 11 ...

Page 25: ...2 12 Loading Supplies ...

Page 26: ...bs to the printer To print 1 Turn on the printer 2 Download a format and a batch See your System Administrator for more information about downloading packets The printer prints a strip of labels 3 Remove the printed labels O n D e m a n d M o d e P r i n t i n g When the printer is operating in On Demand mode the next label prints when the previous label is removed from the printer or when Feed is...

Page 27: ...499 press Feed to print an error label and continue printing See your System Administrator about the error label U s i n g B a t c h S e p a r a t o r s A batch separator is a striped label that prints in between batches The name of the batch is shown on the batch separator 3 2 Printing ...

Page 28: ...nt and margin position adjustments When you select the position to change the current setting is displayed 3 Press Feed to decrease the current position by one dot or press Feed for two seconds to decrease the value by 10 dots OR Press Clear to increase the current position by one dot or press Clear for two seconds to increase the value by 10 dots If the position has a negative value the supplies ...

Page 29: ...e is 99 to 99 dots P r i n t i n g t h e E u r o D o l l a r S y m b o l You can print the Euro Dollar symbol c online by using tilde 192 192 in your batch data packet Your System Administrator can also select the Euro Dollar symbol by sending the Monetary Formatting Packet packet D See Appendix B Using Advanced Features for more information about the Monetary Formatting Packet E n t e r i n g C a...

Page 30: ... 70 is a 15 point font and Font 71 is an 18 point font 32 33 34 35 36 37 38 39 _ 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 0 1 2 3 4 5 6 7 56 57 58 59 60 61 62 63 8 9 64 65 66 67 68 69 70 71 A B C D E F G 72 73 74 75 76 77 78 79 H I J K L M N O 80 81 82 83 84 85 86 87 P Q R S T U V W Printing 3 5 ...

Page 31: ... 36 37 38 39 n 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 0 1 2 3 4 5 6 7 56 57 58 59 60 61 62 63 8 9 64 65 66 67 68 69 70 71 A B C D E F G 72 73 74 75 76 77 78 79 H I J K L M N O 80 81 82 83 84 85 86 87 P Q R S T U V W 88 89 90 91 92 93 94 95 X Y Z _ 96 97 98 99 100 101 102 103 a b c d e f g 104 105 106 107 108 109 h i j k l m 3 6 Printing ...

Page 32: ... how to u clear label jams u clean the printhead and platen roller u replace a printhead u adjust print contrast u replace a fuse CAUTION Do not use sharp objects to clean the printhead This may damage the printer and void your warranty Care and Maintenance 4 1 ...

Page 33: ...he printer 6 Press Feed to position the supply under the printhead C l e a n i n g The rate and frequency at which you print determines how often you must clean the printer You may need to clean the printhead and platen roller u if there is any adhesive build up in the supply path u whenever you load new supplies u daily if your printer is in an excessively dirty hot or humid environment u when yo...

Page 34: ... cover tabs to open the exit cover on the front of the printer 5 Clean the platen roller with a dry cloth or small brush However if there is adhesive gum build up on the platen roller moisten a cotton swab with isopropyl alcohol Turn the platen roller with your finger and run the cotton swab or dry cloth across it Make sure the platen roller is clean all the way around ExitCover Care and Maintenan...

Page 35: ...th isopropyl alcohol Rub the cotton swab across the printhead and remove any build up 7 Rub the cotton swab across the supply sensor and remove any build up 8 Clean the build up in the supply path SupplySensor 4 4 Care and Maintenance ...

Page 36: ...over by pushing firmly on it as shown Both latches will click into place 11 Close the cover and printhead assembly 12 Turn on the printer 13 Press Feed to position the supply under the printhead Resend your format batch and check digit packets Care and Maintenance 4 5 ...

Page 37: ...s sensitive to static electricity which can damage the printhead or reduce its life Ground yourself by touching some metal such as the printer s metal base before touching the printhead Clean the printhead to remove any salt or oil left from handling prior to operation To replace the printhead 1 Turn off the printer 2 Open the cover 3 Unlock the printhead by turning the retaining latch 4 6 Care an...

Page 38: ...om the printhead as shown CAUTION The printhead is sensitive to static electricity which can damage the printhead or reduce its life Ground yourself by touching some metal such as the printer s metal base before touching the printhead 7 Carefully plug the cable into the new printhead The cable connector is keyed so you cannot incorrectly connect the cable However it is normal to feel some resistan...

Page 39: ...10 Clean the new printhead with a cotton swab dipped in isopropyl alcohol to remove any salt or oil left from handling 11 Let the printhead dry and reload your supplies 12 Close the printhead assembly and the cover 13 Turn on the printer 14 Press Feed to position the supply under the printhead Donot touchhere 4 8 Care and Maintenance ...

Page 40: ...hes wide or less adjust the knobs to the narrow setting Both knobs must be adjusted to the same position Make sure the narrow wide knobs are set correctly for your supply If you are not sure which setting to use try the narrow setting first and then check the print quality If the printing is too light use the wide setting For wide supplies push down and turn the wide narrow knobs clockwise with a ...

Page 41: ...ast is important because it affects how well your bar codes scan and how long your printhead lasts We recommend you check the bar code print quality with a bar code verifier Using a thin screwdriver turn contrast knob clockwise for darker print turn counter clockwise for lighter print You only have to turn the contrast adjuster slightly 4 10 Care and Maintenance ...

Page 42: ...o blow fuse To replace the fuse 1 Disconnect the printer from the power source 2 Use a screwdriver to pry open the fuse box in the back of the printer as shown 3 Remove the old fuse and insert a new one 4 Slide the fuse box back into the printer FuseBox Fuse Care and Maintenance 4 11 ...

Page 43: ...4 12 Care and Maintenance ...

Page 44: ... S H O O T I N G 5 This chapter provides u information about printing a test label u solutions to minor printing problems u explanations of error messages you may receive while using the printer Troubleshooting 5 1 ...

Page 45: ...rst label shows the printer s configuration by packet A G The second label shows the model number software version stock count voltage print contrast printhead resistance number of bad dots installed options and DIP switch settings If test labels do not print press Feed and try again If that does not solve the problem call Technical Support 5 2 Troubleshooting ...

Page 46: ...Send a corrected format packet Printing shadows or smears Clean the printhead Change supply Check ribbon Light printing Change supply Adjust the print contrast Check wide narrow knobs Try the narrow setting first if the printing is too light use the wide setting Check ribbon Heavy printing Clean the printhead Change supply Adjust the print contrast Check wide narrow knobs Try the narrow setting fi...

Page 47: ... 435 are data errors This type of error indicates that incorrect data was sent to the printer and the printer is ignoring it Your System Administrator should correct the packet and send it back to the printer Error Description Action 001 Packet ID number must be 1 to 999 002 Name must be 1 to 8 characters inside quotes or a printer assigned name 003 Action must be A add or C clear 004 Supply lengt...

Page 48: ... field must be 0 Internal 1 ANSI 2 DOS 437 or 3 DOS 850 020 Vertical magnification must be 1 to 7 021 Horizontal magnification must be 1 to 7 022 Color must be B D O R or W 023 Intercharacter gap must be 0 to 99 dots 024 Field justification must be B balanced C centered E end L left or R right 025 Data length is outside the range 0 to 2710 030 Bar code height must be at least 20 English 51 Metric ...

Page 49: ...t referenced by batch is not in memory 102 Print quantity is outside the range 0 to 32000 104 Batch mode must be N new or U update 105 Batch separator must be 0 Off or 1 On 106 Print multiple is outside the range 1 to 999 107 Cut multiple is outside the range 0 to 999 108 Multiple part supply is outside the range 1 to 5 109 Cut type is invalid 200 Option number must be 1 4 30 31 42 50 60 or 61 201...

Page 50: ...an 99 213 Dimension must be 1 to 30 for a column or 3 to 90 for a row 214 Truncation code must be S standard or T truncated bar code 215 Aspect code must be C columns or R rows 216 Option definition must be S set or T template 217 Input device must be D Default H Host K Keyboard N None or S Scanner 218 Pad direction must be L from left or R from right 219 Pad character is outside the range 0 to 25...

Page 51: ...emand 258 Supply position is outside the range 259 Contrast adjustment must be 390 to 1000 dots 260 Print adjustment must be 99 to 99 dots 261 Margin adjustment must be 99 to 99 dots 262 Speed adjustment is invalid 263 Primary monetary symbol is invalid 264 Secondary symbol selection must be 0 none or 1 print secondary sign 265 Monetary decimal places must be 0 to 3 266 Character string length in ...

Page 52: ...ffer type must be T transmit R receive I image F format batch data and graphics D downloadable fonts or V vector scalable fonts 285 The storage device type must be N non volatile RAM or R volatile RAM 286 The buffer size is invalid 287 The printhead width must be 0 290 Action must be 0 disable or 1 enable for Backfeed Control 291 Dispense position must be 50 to 200 dots and or the backfeed distanc...

Page 53: ...s available for the downloaded font 380 Job request is outside the range 0 to 4 400 Invalid character following 401 Internal software failure Call Technical Support 402 Field separator is not in the expected location 403 Field separator was not found 404 The number or string that is currently being processed is too long 405 Too many fields exist in the format You cannot have more than 1000 fields ...

Page 54: ...he printer 412 Flow control mismatch 413 Receive buffer is full Check flow control settings 414 The internal keyboard buffer is full or you need a new keypad 427 Format name must be 1 to 8 characters inside quotes or a printer assigned name 428 Batch name is invalid or graphic not found 429 A field number appears more than once in a format 430 The format uses a graphic file that cannot be found 43...

Page 55: ... contains blanks or data mismatch 573 Batch data in price field doesn t fit the format or the field contains blanks 574 Batch data in check digit scheme doesn t fit the format or the field contains blanks 575 The graphic included in your format could not be found 600 Imaging error because the batch was refused 601 An error occurred while the batch was imaging 602 The batch was not found during ima...

Page 56: ...nter cannot continue with the batch 701 Printer received a command that it cannot execute while it is running 702 Check your printer s SETUP settings 703 The printer sensed a calibration of different sized black marks 704 Printer didn t detect a sense mark within the maximum feed length or out of supplies Check or load supplies 705 Invalid batch received 750 Printhead is overheated Turn off the pr...

Page 57: ...his error 759 Knife is not moving Call Technical Support 760 Knife jam Call Technical Support 761 Stacker is full or jammed Empty the stacker before continuing 762 Low battery Recharge the battery 763 Waiting to dispense label Press Feed 764 Verifier failure Call Technical Support 765 Printhead failure Replace the printhead or call Technical Support 768 Printhead has more than 10 bad dots or is no...

Page 58: ... seconds and turn it back on Resend the packets If the problem continues call Technical Support 792 The printer is not initialized Call Technical Support 793 The printer job queue is full Turn off the printer Wait 15 seconds and turn it back on Resend the packets If the problem continues call Technical Support Errors numbered 900 999 are hard printer failures Call Service if you receive these mess...

Page 59: ...5 16 Troubleshooting ...

Page 60: ...eight 29 lb 13 kg Shipping Weight 33 lb 15 kg Power 115 Vac 60Hz 100 Vac 50 60 Hz 230 Vac 50Hz Operating Limits For Thermal Transfer ribbon 40 to 95 F 4 to 35 C Printhead Thermal at 4 inches 102 mm wide 300 dpi 11 8 dots per mm Printing Method Thermal Transfer ribbon Print Speed 4 0 inches 102 mm per second Specifications Accessories A 1 ...

Page 61: ...forated to standard lengths Paxar Europe The fabric is available in 35 mm or 50 mm widths Fabric 4800TWT Paxar Systems 2035NWT Paxar Europe Sizes Supplies are available in widths ranging from 1 0 inch 25 mm to 4 25 inches 108 mm and lengths ranging from 1 0 inches 25 mm to 12 5 inches 318 mm Contact your Paxar Representative for more information about kits and approved supplies Additional configur...

Page 62: ...e following widths 1 3 inches 33 mm 1 61 inches 41 mm 2 16 inches 55 mm 4 1 inches 105 mm CL1111 is available in the following widths 40 mm 50 mm For best results use a ribbon that is 0 25 inches 6 35 mm wider than your fabric Ribbon Length 23 600 inches 600 meters Contact your Paxar Representative for more information about approved ink products Additional configurations may be available Specific...

Page 63: ... Converter u LAN Print Server RJ 45 Connector 10BaseT BNC Connector 10Base2 u Printhead Assembly Kit u Ribbon Take up Core available in two three or four inches To order supplies or call customer support use the number on the back of this manual A 4 Specifications Accessories ...

Page 64: ...dth p C1 C Print Control Packet C2 contrast 390 to 1000 0 is the default C3 print_adj 99 to 99 in 1 300 inch 0 is the default Adjusts where data prints vertically on the supply Increase the print position to move print up decrease to move print down C4 margin_adj 99 to 99 in 1 300 inch 0 is the default Adjusts where data prints horizontally on the supply Increase the margin position to move print ...

Page 65: ... at the right of a decimal Syntax I D cur_sym secondary decimals p D1 D Monetary Formatting Packet D2 cur_sym Currency Symbol Options 0 No symbol 1 USA Dollar default all printers 2 UK Pound 3 Japan Yen 4 Germany 1 Deutsche Mark 5 France F Franc 6 Spain P Peseta 7 Italy L Lira 8 Sweden Kr Krona 9 Finland 2 Markka 10 Austria 6 Shilling 11 India Rs Rupee 12 Russian 3 Ruble 13 Korean 4 Won 14 Thai 5 ...

Page 66: ...mediate commands and change the default terminator character for job requests and ENQ s Changes take effect with the first character following the end of header character of the configuration packet Each control character must be unique and cannot appear anywhere else in your packet except within quotation marks You can customize the trailer characters to work with your host Wait two seconds for t...

Page 67: ...quests Up to any 3 characters in the 0 to 255 decimal range The default is 013 Sending disables this sequence E4 string 2 Terminator for job requests and data uploads Up to any 3 characters in the 0 to 255 decimal range The default is none Sending disables this sequence After you change these parameters all packets including any future configuration packets must use the new control characters Mona...

Page 68: ...e careful when using this feature If you forget what the control characters were changed to print a test label The test label lists the current control characters E n a b l i n g I m m e d i a t e C o m m a n d s Immediate commands affect printer operation as soon as the printer receives them You can use immediate commands to reset the printer or cancel and repeat batches Each command must be sent...

Page 69: ...D or DCd Disables the MPCL data escape character the tilde and inhibits MPCL from acting on ANY data escape sequence from the host Sets the MPCL data escape character to the ASCII value given by the d parameter The value can be any ASCII character EA Aborts an error condition This command is the same as pressing CLEAR to clear an error May need to be sent multiple times Use RB to reprint batch CAU...

Page 70: ...and then the printer is ready to receive data It has the same effect as turning off and then turning on the printer NOTE Command should be used only when the printer is not printing RB Repeats the last printed batch printing the same number of labels as specified in the original batch This command does not work if using batch separators NOTE Printer ignores this command if printing RS Resynchroniz...

Page 71: ...B 8 Using Advanced Features ...

Page 72: ...For supplies or assistance call toll free in the U S 1 800 967 2927 or 570 888 6641 For International assistance call your Paxar Representative www paxar com ...

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