Paxar 6020 Series Operator'S Handbook Manual Download Page 58

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Troubleshooting

If you cannot fix a problem, please contact Monarch Service.

Problem

Corrective Action

No print on the supply.

Make sure

both sides of the platen

carrier are closed.

Make sure the supplies are loaded
correctly.

There may be an error in the format.
Check with the programming
specialist.

Bad print or partial
print on supply.

Make sure the supplies are loaded
correctly.

Check the supplies for damage or
defects.

Reload new supplies if necessary.

Check platen roller for stuck labels
per maintenance instructions.

Clean the print head.

Turn the power off and switch to a
fully charged handle.

Make sure both sides of the platen
carrier are closed.

There may be an error in the format.
Check with the programming
specialist.

Printer prints on part of the
supply, and fails to respond
to the keyboard or trigger.
RECHARGE does not
appear in the display.

Turn the power off and switch to a
fully charged handle.

Make sure the labels are loaded
correctly.

Operator’s Handbook

Summary of Contents for 6020 Series

Page 2: ...bpart B which provide reasonable protection against such interference when operated in a commercial environment Operation in a residential area is likely to cause interference which the user must correct at their own expense CANADIAN D O C WARNING This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations...

Page 3: ...odels such as the 6021 WP have offline printing capabilities Refer to the Offline Features Manual for additional information A Format Design Kit is available for information about designing format and label data records The kit is used primarily by the specialist creating the formats and label data records The kit contains the manuals listed below Programmer s Manual Format Reference i ...

Page 4: ...are in Regular mode cursor is a solid underline Shift mode cursor is a blinking rectangle Enter or enter Tells you to input data or information Represents the key on the keypad Press this key to complete an action or to send data to memory Format records Contains a specific label design for printing data Label records The data containg the format number and the actual data to be printed on a label...

Page 5: ...res for using special operating functions Chapter 5 Provides information about the care maintenance of your printer Chapter 6 Contains error messages you may see while using your printer and troubleshooting suggestions Chapter 7 Provides specifications about your printer It also has a listing of accessories you may use with your printer Audience Operator is the individual printing and applying lab...

Page 6: ...Operator s Handbook iv ...

Page 7: ...ing and Removing Supplies 8 Loading Supplies 8 Removing Supplies 12 The Display 13 The Cursor 13 Using Alphanumeric Mode 13 Using the Keypad 14 Using the Function Keys 15 3 Printing a Label 17 Receiving Records 18 Receiving Label Data Records 19 Receiving Formats Records 19 Error Messages 20 Duplicate Formats 20 Sequential Counting 21 Sequential Count Multiples 22 Helpful Reminders 24 v ...

Page 8: ...e Revision Level 34 Sequential Count Multiples 35 Online Interface 36 Currency Selection 37 Creating a Check Digit Routine 38 5 Care and Maintenance 41 Clearing the Supply and Backing Paper Tracks 41 Checking the Label Chute for Stuck Labels 43 Cleaning the Print Head and Platen Roller 44 6 Messages and Troubleshooting 47 Messages 47 Error Messages 49 Troubleshooting 50 7 Specifications and Access...

Page 9: ...mats were ordered see your management for procedures about using your formats If you did not request custom formats the programming specialist in your company must design formats to be sent to your printer These formats must be sent to the printer s memory before you begin to print labels First read Chapter 2 for general installation and operating procedures 1 ...

Page 10: ...Operator s Handbook 2 ...

Page 11: ... Started It is important for you to read this chapter before you use the printer In this chapter you will learn about charging the handles loading supplies the display using the keypad using the function keys 3 ...

Page 12: ...ower module charger Refer to Specifications and Accessories for ordering information Charging Time A full charge takes approximately 8 hours using the wall charger approximately 1 1 2 hours using the 6094 Power Module Charger Depending on which power charger you use it can take 1 5 hours CAUTION Always keep a handle attached to the printer Storing the printer without a handle may erase or alter th...

Page 13: ...dle for every roll of supply that is printed Factors Affecting a Charge Here are a few factors which affect how long a charge will last The amount of information printed on each label More energy is required to print a label with 10 fields than to print a label with 4 fields When the handle is not in use and is not recharging the handle loses 2 3 of its charge per day Environments with extreme hea...

Page 14: ...ging on the unit 1 Plug the cord of the wall charger into the handle socket Figure 1 2 Plug the other end of the cord into a 115V electrical outlet A full charge takes approximately 8 hours The handle cannot be damaged by overcharging Therefore you can leave charged handle plugged in when not in use Areas using 220V 230V or 240V will receive a wall charger designed for these voltages WARNING Inspe...

Page 15: ...wn while you slide the handle to the rear and off the printer 3 Slide a fully charged handle onto the printer until the latch clicks Power Switch Handle Power Module Latch Figure 2 CAUTION If the power is on while removing the handle this may erase or alter the memory 2 Getting Started 7 ...

Page 16: ...un out of supplies while printing leave the power on and skip Step 7 1 Squeeze the side tabs on the dust cover and rotate it open until it locks Figure 3 The hubs will retract in the locked position 2 Remove the seal from the roll of supplies and remove the first 10 tags or labels from the backing paper Tear evenly across the backing paper Hubs Tear Here Dust Cover Side Tabs Figure 3 Operator s Ha...

Page 17: ...rinter upright In one quick release action slide both latch buttons one on each side of the printer to the rear Figure 4 The platen carrier will partially open 5 Feed the label strip into the printer until it comes out the front and over the metal roller 6 Close the dust cover completely Feed Label Strip Here Platen Carrier Guides Metal Roller Latch Button Figure 4 2 Getting Started 9 ...

Page 18: ... shows RELOADING 9 Pull the backing paper down between the guides and against the metal roller Figure 5 10 Pull the supply strip until it touches the bottom of the handle 11 Press both sides of the platen carrier closed 12 Separate the supplies from the backing paper Backing Paper Labels Supplies Feed Backing Paper Here Trigger Guides Figure 5 Operator s Handbook 10 ...

Page 19: ...ake sure the backing paper is threaded between the guides or CAREFULLY pull the backing paper out of the slot Tear evenly across the backing paper and repeat Steps 14 and 15 If the printer feeds the backing paper but it does not exit Make sure the backing paper isn t wadded Refer to Chapter 5 Care and Maintenance If the label partially exits press the trigger a few more times The printer will auto...

Page 20: ...press 5 until you see the prompt 4 Press 4 The display shows RELOADING 5 Press the trigger to feed the backing paper out through the rear of the printer 6 Press 0 to exit You ll see SUPPLY TYPE B Enter 1 for TYPE A or enter 2 for TYPE B1 Press You ll see the FORMAT prompt 1 The supply type you enter can be found on the supply carton Backing Paper Power Switch Figure 6 Operator s Handbook 12 ...

Page 21: ...ys See Using the Function Keys for more information Two dashes shows when you are in alphanumeric mode Using Alphanumeric Mode Alphanumeric mode uses two digit codes The alphanumeric code chart is on the cover of your printer Alphanumeric mode is used in Format 82 Date and Time See Chapter 4 Special Operating Features for more information To use alphanumeric mode 1 Press 3 to begin alphanumeric en...

Page 22: ...Using the Keypad The keypad consists of numbers and function keys For online operations you will use the keys listed later in Table 1 Figure 7 The Keypad Operator s Handbook 14 ...

Page 23: ...nking cursor indicating you are in shift mode After you load supplies press 0 then to return to the FORMAT prompt Table 1 on the next page tells what action each function key does When you press the printer stays in shift mode as indicated by the blinking cursor until the operation is complete When the operation is complete the printer will return to regular mode 2 Getting Started 15 ...

Page 24: ...line Features Manual for more information Function Key Description 0 Special Operating Features Erases data from the display as you answer prompts At supply loading Exits the loading function 4 Activates the supply loading function 5 Returns you to theFORMAT prompt Then you can enter a format number or select a special operating function Places the printer in shift mode so you can use the function...

Page 25: ... Special Operating Features for instructions about Format 81 connect a cable interface to the host system See Chapter 7 Specifications and Accessories for a list of cables The printer will automatically print a label once the data is sent to the printer A programming specialist will provide the data records you need in the printer The remainder of this chapter tells how to receive records from the...

Page 26: ...printer off then on again to see the WAITING prompt or Refer to Chapter 4 Special Operating Features for instructions on using Format 90 and setting up your printer to receive records For instructions on receiving label data records see Receiving Label Data Records For instructions on receiving format records see Receiving Format Records 1 For models with offline printing capabilities refer to the...

Page 27: ...e PRINTED 1 4 You can continue to download data when you see PRINTED 1 or press 5 to exit and return to FORMAT See Error Messages if your printer detects errors Receiving Formats Records You can send format records as often as you need 1 At the WAITING prompt send data from the host system The printer will briefly display a message similar to the one below as the host system downloads records RCVG...

Page 28: ...rrected The printer does not check label data records for errors until you try to print If the printer detects errors it displays them when you try to print the label Duplicate Formats If your printer was shipped with custom fixed formats any downloaded formats with the same format number will temporarily override the custom fixed formats If you want to use the fixed formats a clear command must b...

Page 29: ... within a field This feature may or may not be used in your formats When the end count is reached during printing you will see COUNT EXPIRED Press 3 and you ll see PRINTED 2 1 Press 5 and you ll see WAITING 1 The number of labels printed depends on the value entered for END COUNT in the format 3 Printing a Label 21 ...

Page 30: ...86 must be enabled See Chapter 4 Special Operating Features for instructions on using Format 86 The sample below gives you an idea of how this feature works In the format sequential count position 5 In the label data record END COUNT 3 In Format 86 MULTIPLES 2 The peripheral printer will print two identical labels for each label data record as sequential count decreases to the number 3 Set 1 Set 2...

Page 31: ...g and beeps then displays COUNT EXPIRED Press 3 and you ll see PRINTED 6 Press 5 and you ll see WAITING If a 0 zero is entered for MULTIPLES in Format 86 you ll see MULTIPLES 0 You must enter a multiple label count and press before you can print 3 Printing a Label 23 ...

Page 32: ...ully charged handle before loading a new roll of supply Push the power switch off when you are not using the printer Operate and store the printer within the recommended temperature ranges Refer to Chapter 7 Specifications and Accessories Charge the handles for the time recommended When you are finished using the printer always Push the power switch off Store the printer with the handle attached F...

Page 33: ...eature 80 2 4 4 Set Communication Parameters 81 4 0 1 Setting Date Time Display 82 2 2 4 Revision Level 85 None Sequential Count Multiples 86 2 0 0 Online Interface 90 None Currency Selection 91 None Check Digit Routine 93 5 0 0 When you first receive the printer Feature Name Defaults Communication Parameter See Setting the Communication Parameters Date Time display ENABLED Sequential Count Multip...

Page 34: ...hat You Do FORMAT Enter 81 and press PASSWORD Press 4 0 and 1 BAUD RATE 9600 Enter a number and press 1 300 2 600 3 1200 4 2400 5 4800 6 9600 PARITY SPACE Enter a number and press 1 ODD 2 EVEN 3 MARK 4 SPACE XON XOFF DSABLE Enter 1 or 2 and press 1 DISABLE 2 ENABLE CNTRL CHR NOPRN Enter 1 or 2 and press 1 PRINTABLE 2 NON PRINTABLE FORMAT The online options are now set See Format 90 to begin receiv...

Page 35: ... for date or time see Changing Date and Time Styles Setting the Date and Time You must enter the date in month day and year order MM DD YY Enter the time in military time 1345 for 1 45 PM In both cases the punctuation is automatic Prompt What You Do FORMAT Enter 82 and press PASSWORD Press 2 2 4 DATE MM DD YY Enter 2 digits each for the month day and year Press Example 021491 and press 1 For model...

Page 36: ...y 5 Friday 2 Tuesday 6 Saturday 3 Wednesday 7 Sunday 4 Thursday Example Enter 4 for Thursday and press TIME HH MM Enter 2 digits each for hours and minutes Press You ll return to the FORMAT prompt Example Enter 0915 for 09 15 AM and press Operator s Handbook 28 ...

Page 37: ...lock calendar setting Also disabling the display will not interfere with printing the date time fields on your label Prompt What You Do FORMAT Enter 80 and press PASSWORD Press 2 4 4 DATE MM DD YY Press TIME HH MM Press 24 HOUR DISABLE Press AM PM ENABLE Press DISP ON PWRUP E Press 8 to display D disable or 7 to display E enable and press Date and Time will not display at power up You ll return to...

Page 38: ... date and time at power up is enabled You can change any of these settings as shown below Prompt What You Do FORMAT Enter 80 and press PASSWORD Press 2 4 4 DATE MM DD YY Press 0 to clear the current style Now use the following alphanumeric codes to enter the new numeric date style Press Maximum of 16 characters 22 M month digits 13 D day digits 34 Y year digits 40 slash optional Operator s Handboo...

Page 39: ...ent style Now use the following alphanumeric codes to enter the new style Press 17 H hours 22 M minutes 28 S seconds 48 colon optional Reminder To begin and end alphanumeric mode you must press 3 Example Enter HHMMSS and press for 121436 24 HOUR DISABLE Press 8 to enable military time style or press to skip to the next prompt When the 24 hour clock military time is enabled the AM PM feature is aut...

Page 40: ...8 to disable AM PM or press to display the next prompt DISP ON PWRUP E Press 8 to disable display of date and time at power up and press or press to keep unchanged You ll return to the FORMAT prompt Operator s Handbook 32 ...

Page 41: ...samples use 1 30 PM Time Style Displays HHMMSS or HH MM SS 133026 or 13 30 26 When military time is enabled 013026 or 01 30 26PM When AM PM is enabled HHMMSSb or HH MM SSb 013026 PM or 01 30 26 PM When AM PM is enabled __________________ 1 The letters M D Y H S W and A are reserved letters To spell out month use M followed by A for each letter you want to display To display day of week use W follo...

Page 42: ...he information from both screens Follow these steps to display the revision level Prompt What You Do FORMAT Enter 85 and press M6021 100712 This example shows that you have a 100712 kernel of 6021 Press to see the next screen 5 29 91 12 02 This screen shows the date and time the software was updated Press to see the custom ROM number assigned to your format set CUST 100000000 Press to exit this fu...

Page 43: ...count multiples Prompt What You Do FORMAT Enter 86 and press PASSWORD Press 2 0 0 MULT DISABLE To enable the sequential count multiples enter 2 MULT ENABLE Press MULTIPLE 0 24 Enter a number from 0 24 for the number of multiples you want to print Press You ll return to the FORMAT prompt To disable sequential count multiples Prompt What You Do FORMAT Enter 86 and press PASSWORD Press 2 0 0 MULT ENA...

Page 44: ... records when you see the WAITING prompt Reminder Connect the printer to the host system with a cable interface See Chapter 7 Specification and Accessories for more information Prompt What You Do FORMAT Enter 90 and press WAITING Send records from the host system See Receiving Records for procedures about receiving format and label data record Operator s Handbook 36 ...

Page 45: ...t What You Do FORMAT Enter 91 and press CURRENCY Enter 1 12 then press Return to the FORMAT prompt Currency options are 1 DOLLAR 2 DEUTCHMARK 3 POUND 4 KRONA 5 FRANC 6 MARKA 7 SCHILLING 8 LIRA 9 PESETA 10 NO SYMBOL 3 digits after decimal 11 YEN 12 NO SYMBOL 2 digits after decimal 4 Special Operating Features 37 ...

Page 46: ...RECORD Enter 1 10 for the record number of the check digit routine Press MODULUS 2 11 Enter any value 2 11 for the modulus number press Example To select modulus 3 enter 3 and press DIGITS 2 15 Enter any value 2 15 for the number of data characters in the field excluding the check digit Press Example For a 5 digit code enter 5 and press METHOD Select 1 for sum of digits or select 2 for sum of prod...

Page 47: ... WEIGHTS Enter values 0 9 for the multiplier Press Example Enter 13131 and press To exit press 5 when you see the RECORD prompt This saves your check digit routine and displays the FORMAT prompt 4 Special Operating Features 39 ...

Page 48: ...Operator s Handbook 40 ...

Page 49: ...s only Cleaning the Print Head and Platen Roller Clearing the Supply and Backing Paper Tracks 1 Push the power switch off 2 Squeeze the tabs Figure 8 on the dust cover and rotate it open until it locks 3 Remove the roll of supply 4 Squeeze the side tabs on the supply holder and rotate it open Dust Cover Tabs Supply Holder Side Tabs Power Switch Figure 8 41 ...

Page 50: ...arefully pull the wadded paper out through the front of the printer Remove any labels stuck in the track Reload the supplies If the backing paper is free lift it and remove any labels stuck in the track 6 Close the supply holder and squeeze the side tabs to secure it Label Track Backing Paper Track Figure 9 Operator s Handbook 42 ...

Page 51: ...de of the printer to the rear with one quick release action The platen carrier will partially open 1 Slide the buttons to the rear again the platen carrier will open completely 2 Remove any stuck labels 3 Press both sides of the platen carrier closed Platen Carrier Label Chute Latch Buttons Figure 10 5 Care and Maintenance 43 ...

Page 52: ...reading the instructions before cleaning 1 Remove the roll of supplies Check the supply holder for adhesive buildup and clean with isopropyl alcohol 2 Slide both latch buttons Figure 12 to the rear twice and release them to completely open the platen carrier 3 Check the platen roller and carefully remove any stuck labels or adhesive buildup VOIDS CORRECT PRINT Figure 11 CAUTION DO NOT use sharp ob...

Page 53: ...es that are shown Special instructions are included in the 6076 Cleaning Kit 7 Press both sides of the platen carrier closed Platen Carrier Platen Roller Print Head Label Chute Latch Button Figure 12 CAUTION Use isopropyl alcohol only on the interior areas never on the exterior parts of the printer DO NOT use silicon to clean or lubricate 5 Care and Maintenance 45 ...

Page 54: ...Operator s Handbook 46 ...

Page 55: ...ers set in the host system and the printer Incorrect syntax in the format structure DATA ERROR Transmission of label record not successful COUNT EXPIRED The printer has reached the end count for sequential counting Press 3 to continue printing Refer to Chapter 3 Printing a Label for more information END COUNT This prompt asks for the ending number of count For information about sequential counting...

Page 56: ...play shows PRINTED You may begin printing If the message still appears Contact Monarch Service PAPER JAM Press 3 to clear the message Check the label and backing paper tracks per the maintenance instructions Reload the supplies if necessary The label size set in the format does not match the supply you have loaded Load the correct supply RECHARGE Turn the power off and replace the handle with a fu...

Page 57: ...ERROR FFD8 ERROR FFDA ERROR FFDC ERROR FFE0 ERROR FFE8 ERROR FFE2 ERROR FFEA ERROR FFEC ERROR FFEE ERROR FFF0 ERROR FFF2 ERROR FFF4 ERROR FFF6 ERROR FFF8 ERROR FFFA ERROR FFFC 2 Turn the power off then on If the problem has not cleared call Monarch Service 6 Messages and Troubleshooting 49 ...

Page 58: ...the supplies for damage or defects Reload new supplies if necessary Check platen roller for stuck labels per maintenance instructions Clean the print head Turn the power off and switch to a fully charged handle Make sure both sides of the platen carrier are closed There may be an error in the format Check with the programming specialist Printer prints on part of the supply and fails to respond to ...

Page 59: ...d switch to a fully charged handle Make sure the platen cover is completely closed Check for correct supply stock that is black marked Reload the supplies Check the label and backing paper tracks per instructions Slow or sluggish supply feeding Make sure the supplies are loaded correctly Check the label and backing paper tracks per instructions Handle won t charge Make sure the handle is connected...

Page 60: ...s voids or is too light Make sure the supplies are loaded correctly Make sure both sides of the platen carrier are closed Turn the power off and switch to a fully charged handle Clean the print head per maintenance instructions Lock up occurs when you enter FORMAT 100 109 Press 3 to clear the display Re enter the correct format number Operator s Handbook 52 ...

Page 61: ...urs Printing Thermal direct with thermally coated paper no ink or ribbon required Display 16 character one line alphanumeric liquid crystal display Memory 3 6 volt lithium battery maintains memory Accessories 6010 Table Top Accessory 6090 Eight Station Charger 6094 Four Station Charger 6092 04 Wall Charger 6095 02 AC Adaptor 6096 Cable Interface PHOL 01 Holster TC6021FMKT Format Reference Programm...

Page 62: ...Operator s Handbook 54 ...

Page 63: ... Rate communication parameters 26 C Charging battery 4 6 Check digits creating a routine 38 Format 93 38 password 38 Cleaning platen roller 44 printhead 44 Clearing backing paper 41 Clearing supplies 41 Communication Parameters baud rate 26 control characters 26 parity 26 setting 26 XON XOFF 26 Control characters communication parameters 26 Count expired 21 Currency selection Format 91 37 password...

Page 64: ...ck digits 38 Format records receiving 19 Function Keys using 15 H Handle loading 7 removing 7 Helpful Reminders 24 K Keypad 14 L Label data records receiving 19 Labels loading 8 removing 12 stuck 43 M Maintenance 39 Messages 47 O Online Printing 18 Overview 1 P Parity communication parameters 26 Password check digits 38 currency selection 37 date and time 27 sequential count multiples 35 Passwords...

Page 65: ...mat 86 22 35 password 35 Sequential counting 21 Special Operating Features 25 defaults 25 passwords 25 Specifications 53 Stuck labels 43 Style date and time 30 Supplies loading 8 removing 12 Supply clearing 41 T Time 27 disable 29 enable 29 password 27 sample 33 setting 27 style 30 Troubleshooting 47 50 X XON XOFF communication parameters 26 Index Index 3 ...

Page 66: ...Operator s Handbook Index 4 ...

Page 67: ......

Page 68: ...Printed in U S A For supplies service or assistance call TOLL FREE 1 800 543 6650 Sales 1 800 231 7700 Service 1 800 332 8326 Technical Support 1 800 263 4650 In Canada ...

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Summary of Contents for 6020 Series

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