Chapter 4
How to Do Transaction
NOTE: This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs. It may not be
duplicated, published, or disclosed without prior written permission from PAX.
.
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4.1.6
Credit Void Sale
Note
To void a sale is to nullify an approved transaction, one that has already
been authorized but not settled. If the transaction has already been
settled, a RETURN must be processed. A VOID does not remove the
hold on the customer’s open-to-buy.
Example:
X bought a cell phone from Y
’s shop in the morning. But he
found that cell phone does not work. So he went to Y
’s shop to return
the cell phone and wanted Y to return his money. The Clerk should do a
Credit Void Sale to void the previous transaction. Y process a Credit
Void Sale transaction. Then, X gives the cell phone back to Y and Y
gives the credit card to X.
X-Credit card holder; Y-Merchant of shop
S
TEP
A
CTION
D
ISPLAY
1.
From the Idle prompt use the
[UP/DOWN]
or
[SHORTCUT]
button until V/SALE displays.
1.1 3
If Void Sale is password protected, the terminal will
prompt for the manager password. When
prompted, enter the password and then press
[ENTER]
.
2.
Swipe the credit card or key in the account number and expiration date
manually.
2.1 2
.
1
If the security for
Card Manually Entry
is on, the
terminal will prompt for the manager password.
When prompted, enter the password and then
press
[ENTER]
.
3.
Input the transaction # to be voided.
4.
The terminal searches the database for a Sale transaction that matches the
criteria. Once found, the terminal processes the transaction.
If the terminal does not find the transaction, it displays
“
TRANS NOT
FOUND!
” and reverts back to the main screen.
ENTER PASSWORD:
ENTER PASSWORD:
INPUT ACCOUNT
CREDIT
V/SALE
___________________
Enter Trans #:
12
______________________