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FOR USE IN RESIDENTIAL OR 

MANUFACTURED HOME APPLICATIONS.

Thank you for purchasing this Pavilion Tankless Gas Water 

Heater. 

Before using:
•  Read this manual completely for operation instructions.

•  To be covered by the Pavilion Limited Warranty service, see 

the warranty registration information (See page 23), and 

then visit the Pavilion web site (https://www.peerlessboilers.

com/).

•  Keep this manual because the warranty registration 

information is included (See page 23).

Installation must conform with local codes, or in the absence of 

local codes, the National Fuel Gas Code, ANSI Z223.1 / NFPA 54 

- latest edition and/or the Natural Gas and Propane Installation 

Code CSA B149.1 - latest edition.
When applicable, installation must conform with the 

Manufactured Home Construction and Safety Standard, Title 

24 CFR, Part 3280 or the Canadian Standard CAN/CSA-Z240 MH 

Mobile Homes, Series M86.
PB Heat reserves the right to discontinue, or change at any 

time, the designs and/or specifications of its products without 

notice.

PB HEAT, LLC

Owner’s Guide

CONDENSING TANKLESS GAS WATER HEATER

Model : UT199DV 

(GQ-C3260WX-FF PB US)

•  Do not store or use 

gasoline or other 

flammable vapors and 

liquids in the vicinity 

of this or any other 

appliance.

• WHAT TO DO IF YOU SMELL GAS

  - Do not try to light any appliance.

  -  Do not touch any electrical switch; do not use any 

phone in your building.

  -  Immediately call your gas supplier from a 

neighbor’s phone. Follow the gas supplier’s 

instructions.

  -  If you cannot reach your gas supplier, call the fire 

department.

•  Installation and service 

must be performed by 

a qualified installer, 

service agency or the 

gas supplier.

If the information in this manual is not followed exactly, a fire or explosion may result 

causing property damage, personal injury or death.

WARNING

Low NOx Approved by SCAQMD

14 ng/J or 20 ppm

(Natural Gas Only)

SBB819D-1

Rev. 12/19

Summary of Contents for GQ-C3260WX-FF PB US

Page 1: ...tandard CAN CSA Z240 MH Mobile Homes Series M86 PB Heat reserves the right to discontinue or change at any time the designs and or specifications of its products without notice PB HEAT LLC Owner s Guide CONDENSING TANKLESS GAS WATER HEATER Model UT199DV GQ C3260WX FF PB US Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance WHAT TO DO I...

Page 2: ...ducts 1 Far away from the Water Heater 2 In approved containers 3 Tightly closed 4 Out of children s reach Vapors 1 Cannot be seen 2 Vapors are heavier than air 3 Go a long way on the floor 4 Can be carried from other rooms to the main burner by air currents After the Water Heater has been out of use for a long time make sure that you fill the condensate trap with water This is to prevent dangerou...

Page 3: ...echnician replace it Do not plug or remove the valve Failure to follow these instructions can result in fire or explosion and personal injury or death Check the temperature of the running hot water before entering the shower Check the temperature before stepping into the bathtub WARNING To prevent burns or scalding turn off the button and wait until the appliance cools before performing maintenanc...

Page 4: ...t and or cause incomplete combustion damage to the electrical components or electric leakage Do not turn off the Water Heater while someone is bathing Do not cover the Water Heater and the exhaust vent terminal store trash or debris near it or in any way block the flow of fresh air to the appliance Do not touch the exhaust vent pipe and exhaust vent terminal during or immediately after operation o...

Page 5: ...ectrical components For single handle fixtures you d turn the handle to the left This appliance is configured for installations up to 2 000 ft above sea level without changes For installations above 2 000 ft above sea levels contact Pavilion customer center for guidance NOTICE Do not disassemble the Remote Controller Do not use chlorine based acidic alkaline detergents organic solvents such as ben...

Page 6: ...on 9 Using the Water Heater 10 Setting Hot Water Temperature 11 Customizable Settings 12 Limiting the Maximum Output Temperature 12 Muting the Remote Controller 12 Flow Meter Alarm 12 Preventing Damage from Freezing 13 Regular Maintenance 16 Troubleshooting 18 Follow up Service 20 Specifications 22 Warranty 23 Contents ...

Page 7: ...t gas and the resulting water is discharged from the condensate drain pipe approximately 2 gallons h 7 5 L h maximum It is not a water leak Do not plug or block the drain line as it must always be allowed to freely flow Note The condensate discharged is acidic with a pH level of approximately 2 3 A condensate neutralizer may be required by local code prior to disposal General Parts During combusti...

Page 8: ...the Installation Manual 1 POWER Button Indicator For turning the Water Heater ON OFF 2 SETTINGS Button For setting the flow meter alarm and other settings 3 Buttons For setting the hot water temperature the flow meter alarm and other settings 4 PRIORITY Indicator When this indicator is displayed the hot water temperature can be set 5 BURNER ON Indicator When burning the indicator is displayed 6 Te...

Page 9: ...n Do not touch the power cord with wet hands WARNING 4 Turn on the power 1 Open the water supply valve CLOSED OPEN 2 Open a hot water fixture faucet to confirm that water is available and then close the fixture faucet again Hot water fixture faucet 3 Open the gas supply valve ...

Page 10: ...k for 10 seconds and emit a tone as a high temperature warning Take caution when using the Water Heater again after setting to 125 F 52 C or higher Always check the set temperature before use Do not allow anyone to change the water temperature while hot water is running DANGER Operation The POWER indicator is displayed The previously set hot water supply temperature is shown The setting temperatur...

Page 11: ...rature Display when high temperature is set e g 125 F Setting Hot Water Temperature NOTE Hot water temperatures shown are approximate and may differ from the actual temperature at the fixture depending on external factors such as the season and length of piping in the system When low temperatures are set for washing dishes etc if the incoming water temperature is already quite high it may be diffi...

Page 12: ... when the alarm sounds to prevent overfilling Operation Check the current setting temperature The flow meter setting will be blinking The alarm will not sound if it is set for 990 gal 990 L The level can only be adjusted while the flow meter setting is blinking After 10 seconds the Remote Controller will again display the temperature The flow meter alarm cannot be muted The high temperature warnin...

Page 13: ... within the appliance and pipes even in warm environments Be sure to read below for appropriate measures Repairs for damage caused by freezing are not covered by the warranty NOTICE Freezing is prevented within the device automatically by the freeze prevention heater NOTE Remember to set mixing valves and fixtures to their original levels before using the Water Heater again to prevent scalding If ...

Page 14: ...times until the item number 5 is displayed 4 Press the button The display will change from oF to on 5 Close the water supply valve 6 Fully open all hot water fixtures faucets 7 Open all drain plugs and drain the water out of the Water Heater 8 When the water is completely drained reattach all drain plugs and close the hot water fixtures faucets e g 120 F Hot water fixture faucet 9 Close the gas va...

Page 15: ...water fixtures faucets to confirm that water is available and then close the hot water fixtures faucets again 5 Open the gas supply valve 6 Connect the electrical power Do not touch with wet hands 7 Make sure that the area around the appliance is well ventilated open a window or a door if necessary Then operate the Water Heater and verify that condensate is coming out of the condensate drain pipe ...

Page 16: ... with the neutralizer for suggested replacement intervals Wipe the surface with a wet cloth NOTE Do not use chlorine based acidic alkaline detergents organic solvents such as benzine and thinner or Melamin Sponge to clean the Remote Controller discoloration deformation scratches or cracks may occur The Remote Controller is water resistant but not water proof Keep it as dry as possible Check A When...

Page 17: ... as a result of below is not covered by the Pavilion Limited Warranty To ensure full warranty coverage treat or condition water that exceeds the target levels provided in this table Water in excess of 12 gpg 200 mg L of hardness Poor water quality see the following table The Water Heater has displayed a C1 Service Reminder indicating Scale Build up but the Heat Exchanger has not been flushed Conta...

Page 18: ...5 GPM 2 0 L min Minimum operating flow rate 0 29 GPM 1 1 L min Fluctuations in hot water temperatures Set water temperature at 115 F to 120 F or 48 C 118 F to 50 C 122 F This will allow you to use a higher flow of hot water thus meeting the minimum flow requirement of 0 29 GPM 1 1 L min Minimum activation flow rate 0 5 GPM 2 0 L min Minimum operating flow rate 0 29 GPM 1 1 L min Clean the water fi...

Page 19: ...ing the Water Heater periodically To prevent scale from forming in the Water Heater a water softener or scale inhibitor is recommended Other The Water Heater stops burning during operation Are the gas and water supply valves fully open Is the water supply cut off Is the hot water fixture faucet sufficiently open Is the gas being cut off by the gas meter Can other gas devices such as stoves be used...

Page 20: ...avilion Customer Center for additional information about recommended maintenance procedures 1 855 443 8468 We will need to know The Model Check the rating plate See page 4 for the location of the label Date of purchase See the warranty Details of problem Blinking error codes etc in much detail as possible Your name address and telephone number Desired date of visit Follow up Service First follow t...

Page 21: ... proper gas type 4 The following pressure value are verified by the installer The inlet gas pressure value at the gas supply inlet fitting The offset pressure value at the gas valve 5 Proper adjustments will be made to ensure safe and efficient operation 6 Once this is completed a final gas leak check will be performed to confirm that all parts have been securely installed NOTE Make sure that all ...

Page 22: ...3 4 in Condensate Drain NPT 1 2 in Power Supply Supply 120 VAC 60 Hz Consumption NG 96 W LP 80 W Freeze Prevention 114 W Maximum Current 4 Amps Materials Casing Front Cover Hot dipped zinc aluminum magnesium alloy coated steel w Polyester Coating Casing Zincified Steel Plate Polyester Coating Flue Collar PP Primary Heat Exchanger Stainless Steel Sheeting Stainless Steel Tubing Secondary Heat Excha...

Page 23: ...treated well water or water with high PH levels or hardness levels in excess of 12 grains per gallon 200mg L please refer to the Water Quality section of the Owner s Guide for details damage caused during shipment allowed to freeze subjected to flood conditions operated with water conditions and or fuels or additives which cause unusual deposits or corrosion in or on the heat exchanger improper ma...

Page 24: ...S DO NOT EXTEND TO ANYONE EXCEPT THE FIRST OWNER AT RETAIL AND ONLY WHEN THE PRODUCT IS IN THE ORIGINAL INSTALLATION SITE THE REMEDIES SET FORTH HEREIN ARE EXCLUSIVE ALL IMPLIED WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED WITH RESPECT TO ALL OWNERS FAILURE TO FULLY REGISTER THE PRODUCT WITH PB HEAT SHALL HAVE NO EFFECT ON THE DISCLA...

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