Patton SmartLink 4020 User Manual Download Page 85

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Chapter 10

Contacting Patton for assistance

Chapter contents

Introduction

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Contact information

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Patton support headquarters in the USA

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Alternate Patton support for Europe, Middle East, and Africa (EMEA)

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Warranty Service and Returned Merchandise Authorizations (RMAs)

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Warranty coverage

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Out-of-warranty service

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Returns for credit

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Return for credit policy

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RMA numbers

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Shipping instructions

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Summary of Contents for SmartLink 4020

Page 1: ...ort 1 301 975 1007 E mail support patton com WWW www patton com Part Number 07MSL4020 GS Rev G Revised June 21 2012 Important This is a Class B device and is intended for use in a light industrial or...

Page 2: ...ter components to be free from defects and will at our option repair or replace the product should it fail within one year from the first date of the shipment This warranty is limited to defects in wo...

Page 3: ...SmartLink installation 22 3 Home 25 4 Network WAN 28 5 Network LAN 38 6 Telephony 44 7 System 61 8 Documentation 80 9 Logout 82 10 Contacting Patton for assistance 85 A Compliance information 88 B Sp...

Page 4: ...n 20 SmartLink 4020 overview 21 2 SmartLink installation 22 Installing the router 23 3 Home 25 System information 26 System Uptime 26 WAN IP Address 26 LAN IP Address 26 MAC address 26 Application Ver...

Page 5: ...ically 32 Specify fixed WAN configuration 32 WAN PPPoE Configuration 33 Enable PPPoE 33 Authentication 33 Settings 33 Idle Timeout 33 Echo Timeout 33 Echo Count 33 Service Name 33 AC Name 33 Dynamic D...

Page 6: ...Routing 41 Dynamic Routing 41 Static Routing 41 Viewing the Routing Table 41 Saving your work 41 Port Forwarding 42 Reserved Ports 42 Port Forwarding to LAN 42 De Militarized Zone 42 Saving your work...

Page 7: ...s 51 SIP T1 51 SIP T2 51 SIP T4 51 RTP Parameters 51 NAT Traversal 52 Outbound Proxy IP 52 Outbound Proxy Port 52 Stun Server IP 52 Stun Server Port 52 UPnP 52 NONE 52 Saving your work 52 Audio CODEC...

Page 8: ...ard Settings 58 Cfwd All Dest 58 Cfwd Busy Dest 58 Selective Call Forward Settings 58 Incoming caller 1 8 58 Forward destination 1 8 58 Incoming Call Block 59 Block Caller ID 59 Outgoing Call Block 59...

Page 9: ...rompt Tone 68 Confirm Tone 68 Holding Tone 68 Busy Tone 69 Ring Back Tone 69 Off Hook Warning 69 Distinctive Ring Setting 1 8 69 Supplementary Service Keys 70 Call forward All 71 Call forward on Busy...

Page 10: ...rt Input Gain 75 FXS port Output Gain 75 Caller ID Method 75 Call Progress Tones Synchronization 75 Ring Setting 75 Ring Waveform 75 Ring Frequency 76 Ring Voltage 76 FXS Port Polarity Configuration 7...

Page 11: ...86 Warranty coverage 86 Out of warranty service 87 Returns for credit 87 Return for credit policy 87 RMA numbers 87 Shipping instructions 87 A Compliance information 88 Compliance 89 EMC Compliance 89...

Page 12: ...12 SmartLink 4020 User Manual Table of Contents D Calling Features 96 Introduction 97...

Page 13: ...SIP window 50 26 VoIP VLAN Configuration section of the SIP window 51 27 SIP Parameters section of the SIP window 51 28 NAT Traversal section of the SIP window 52 29 Audio CODEC Configuration window...

Page 14: ...section of Localization window 75 49 FXS Port Polarity section of Localization window 76 50 SNMP Configuration window 76 51 AutoUpgrade window 77 52 Manual Upgrade window 78 53 Reload window 79 54 Doc...

Page 15: ...15 List of Tables 1 General conventions 19 2 Bellcore standard ring cadence patterns 70 3 Calling features 97...

Page 16: ...44 describes the Telephony section settings Chapter 7 on page 61 describes the System section settings Chapter 8 on page 80 describes how to download and display the SmartLink 4020 router user guide...

Page 17: ...heading calls attention to important information The alert symbol and CAUTION heading indicate a potential haz ard Strictly follow the instructions to avoid property damage The shock hazard symbol and...

Page 18: ...the country in which it is to be installed and that it is connected to a wall outlet which has earth ground The mains outlet that is utilized to power the devise shall be within 10 feet 3 meters of t...

Page 19: ...vention Meaning Garamond blue type Indicates a cross reference hyperlink that points to a figure graphic table or sec tion heading Clicking on the hyperlink jumps you to the reference When you have fi...

Page 20: ...20 Chapter 1 General information Chapter contents SmartLink 4020 overview 21...

Page 21: ...rts and one FXS RJ 11 analog phone port The SmartLink Model 4022 provides two RJ 45 Ethernet ports and two FXS RJ 11 analog phone ports Front panel LEDs quickly show at a glance the status of the syst...

Page 22: ...22 Chapter 2 SmartLink installation Chapter contents Installing the router 23...

Page 23: ...Protocol TCP IP to Obtain an IP address automatically and to Obtain DNS server address automatically Do not work on the system or connect or disconnect cables during periods of lightning activity The...

Page 24: ...to 240 VAC 50 60 Hz Verify that the proper voltage is present before plugging the power cord into the receptacle Failure to do so could result in equipment damage Verify that the AC power cord include...

Page 25: ...6 MAC address 26 Application Version 27 Config Date 27 Security 27 Application Code Version 27 Downloader Code Version 27 System Status 27 SIP Messages Sent 27 SIP Messages Received 27 SIP Bytes Sent...

Page 26: ...ng the unit off and then on again or by selecting System Reload WAN IP Address The IP address of the SmartLink 4020 on the WAN interface LAN IP Address The IP address of the SmartLink 4020 If Static i...

Page 27: ...ince the SmartLink 4020 was last reloaded either by powering the unit off and then on again or by selecting System Reload SIP Messages Sent Total number of VoIP SIP messages sent including retransmiss...

Page 28: ...rity Tag 31 Settings 31 Internet Configuration 32 Device Operating Mode 32 Obtain WAN configuration dynamically 32 Specify fixed WAN configuration 32 WAN PPPoE Configuration 33 Enable PPPoE 33 Authent...

Page 29: ...Network WAN WAN Priority Tag IEEE 802 1q 35 Saving your work 35 QoS Quality of Service 36 Enable Voice QoS 36 Assured Bandwidth for Voice 36 Maximum Uplink Bandwidth Allowed 36 Saving your work 36 ToS...

Page 30: ...Bridged displays whether the SmartLink s WAN interface connection is operating in a routed or bridged mode Protocol Indicates that the Ethernet protocol is being used to transfer data Interface Statu...

Page 31: ...address Refers to the address of your domain name server that was defined under WAN settings or that was learned dynamically through DHCP DynDNS address The IP address of the dynamic DNS server that w...

Page 32: ...l not be using DHCP If you choose Specify fixed WAN configuration you will have to enter the following information IP address IP of the netmask IP of the gateway IP of the DNS Server if applicable Hos...

Page 33: ...assigned statically i e permanently but instead is assigned dynamically using protocols like DHCP With a statically assigned IP addresses DNS is used to establish a fixed relationship between an IP ad...

Page 34: ...c DNS 1 Select System Configuration 2 Choose Sever To enable DynamicDNS select the name of the DYNDNS service from the drop down menu see figure 8 3 Host Name The host name is the name of the SL4020 a...

Page 35: ...ving the SmartLink 4020 will be marked with the specific value unless overridden on the telephony VLAN configuration settings Figure 11 WAN VLAN Configuration section of the Settings window WAN VLAN T...

Page 36: ...rface in kbits sec Maximum Uplink Bandwidth Allowed The maximum uplink bandwidth that can be allocated to voice traffic Saving your work When you are finished configuring settings click the Save Setti...

Page 37: ...ToS DiffServ 37 SmartLink 4020 User Manual 4 Network WAN Saving your work When you are finished configuring ToS DiffServ settings click the Save ToS DiffServ Settings button to save the changes...

Page 38: ...n 40 Domain Name 40 DNS Server 40 Static Address Assignment 40 Viewing the DCHP Client Table 40 Saving your work 40 Routing 41 Dynamic Routing 41 Static Routing 41 Viewing the Routing Table 41 Saving...

Page 39: ...ddress and subnet mask of your LAN network Saving your work When you are finished click the Save Settings button to save the changes DHCP These configuration parameters are for the SmartLink 4020 s in...

Page 40: ...y assigned DNS server IP address will be provided to clients during the DHCP OFFER process Static Address Assignment Up to eight static DHCP address assignments can be configured To add a static IP as...

Page 41: ...n window Dynamic Routing Whether or not dynamic routing on the interfaces is enabled disabled Static Routing Under Static Routing you can specify the routing paths of your internal network Viewing the...

Page 42: ...s section you enter the specifications which you will be forwarding to the LAN including port range protocol Both TCP or UDP and destination IP address De Militarized Zone Packets which are not listed...

Page 43: ...having an IP address that falls within the specified IP address range will not be allowed to access the WAN interface Typically this is used to block access to the Internet Saving your work When you a...

Page 44: ...Gateway Settings 49 Dial Plan 49 SIP Extensions 50 Support PRACK method 50 Encode SIP URI with user parameter 50 Send INVITE with Timer header 50 Call Hold using C 0 0 0 0 50 Send NOTIFY 50 RTP Teleph...

Page 45: ...56 Incoming Call Block 56 Distinctive Ring 56 Call Transfer 56 Dialing by IP Address 56 Speed Dial 56 Message Waiting Indicator 56 Call Forward on Busy 57 Conditional Call Forward 57 Call Waiting 57...

Page 46: ...Pattern 59 HTTP Digest Setting 59 Saving your work 59 Speed Dial 60 Line 1 Speed Dial Settings 60 Speed Dial Serv 60 Speed Dial 1 8 Phone Number IP Dialing 60 Line 2 Speed Dial Settings 60 Speed Dial...

Page 47: ...tional status of phones 1 and 2 It displays the VoIP regis tration status the configured VoIP usernames if the usernames are subscribed to voicemail and have messages waiting and the caller ID setting...

Page 48: ...Shows if the SIP Subscribe message was successful for this phone line If Yes then the subscription process was successful The number of voicemail messages in the queue will not be provided if the sub...

Page 49: ...name realm is used for validation of each phone s username Send Registration Request with Expire Time If selected determines the amount of time in seconds that the SIP registration will be valid for U...

Page 50: ...ld would follow the RFC 3263 method Send NOTIFY Send out SIP NOTIFY request to transferer for unattended and attended call transfer RTP Telephone Event Configuration This sub page allows configuration...

Page 51: ...T1 RFC 3261 T1 value RTT estimate Range 0 64000 milliseconds default is 5000 msec or 5 seconds SIP T2 RFC 3261 T2 value maximum retransmit interval for non INVITE requests and INVITE responses Range 0...

Page 52: ...r service provider Stun Server IP Enter the fully qualified domain name for the stun server or type the IP address provided by your service provider Stun Server Port Type the stun server port number p...

Page 53: ...Preferred Codec column Select the codec to be used as the first choice when encoding voice Packetization Configure the packet sending increment Jitter Buffer Configure the timing of the voice bufferin...

Page 54: ...G 711 fax see figure 29 on page 53 Saving your work When you are finished configuring CODEC settings click the Save CODEC Configuration button see figure 29 on page 53 to save the changes Phone 1 Phon...

Page 55: ...the user name that will be used for validation of the VoIP SIP registration or call invitation Port Specify the signaling port CallerID Name Enter the caller ID name Password Enter the password Suppl...

Page 56: ...Block Enable incoming call block service Allows for selected inbound caller IDs to be blocked Distinctive Ring Enable distinctive ringing service This service allows additional telephone numbers to be...

Page 57: ...l whether the call was answered or not Do Not Disturb Enable do not disturb service Self Caller ID Block Enable blocking self caller ID shown in the outgoing message Outgoing Call Block Enable blockin...

Page 58: ...ill be dialed The delay period is set under System Localization Call Forward Settings Figure 33 Call Forward Settings section of Phone 1 or Phone 2 window Cfwd All Dest Input the destination for all c...

Page 59: ...dix C Dial plans on page 93 Figure 36 Incoming Call Block section of Phone 1 or Phone 2 window Digit Pattern The Digit Pattern box is where you can specify the outgoing call block pattern Example Spec...

Page 60: ...l 1 8 Phone Number IP Dialing Target 1 8 phone number or URL assigned to speed dial Line 2 Speed Dial Settings Speed Dial Serv Enable Speed Dial Service Speed Dial 1 8 Phone Number IP Dialing Target 1...

Page 61: ...r work 66 Service Access 67 Enable HTTP 67 Enable Ping Reply 67 Saving your work 67 Localization 67 Call Progress Tones 68 Dial Tone 68 Prompt Tone 68 Confirm Tone 68 Holding Tone 68 Busy Tone 69 Ring...

Page 62: ...74 Hook Flash Timer 74 SIP Session Timer value 74 Conditional Call Forwarding Timer 74 Warm Line Delay 74 Interdigit Timer 75 Offhook Idle Time 75 Offhook Warning tone time 75 FXS Port 75 FXS port In...

Page 63: ...em Configuration 77 System Description 77 System Object Id 77 Saving your work 77 Auto Upgrade 77 Routine Upgrade every xxx day s 77 Enable Auto Upgrade 78 Auto Upgrade Protocol 78 Upgrade Server 78 A...

Page 64: ...guration are available user level and system level Access to each level is password controlled Web Page Protect Enable or disable web access protection When set to YES a password will be required to a...

Page 65: ...4 On Hook 7190 11 09 2005 11 28 06 Local0 Info 209 49 110 185 Nov 09 08 28 23 syslog 1234 Call Out 7190 11 09 2005 11 27 50 Local0 Info 209 49 110 185 Nov 09 08 28 07 syslog 1234 Call Out 190 11 09 20...

Page 66: ...10 10 22 13 APP rcv rsp 180 of req 32769 07 07 2005 14 48 58 Local7 Debug 10 10 22 13 Handset 349b4 received event 26 in file src common fxs WaitingFxs c line 212 07 07 2005 14 48 58 Local7 Debug 10 1...

Page 67: ...is not checked the SmartLink 4020 will not respond to ping requests received on the WAN port Saving your work When you are finished configuring settings click the Save Service Access Settings button t...

Page 68: ...the pause between cycles of playing the tone R indicates the tone should be repeated using the ON and OFF durations specified To specify a 350 Hz and 480 Hz tone that will be played at 15 dB for one s...

Page 69: ...ing Off Hook Warning Played when the subscriber does not place the handset on the cradle properly Distinctive Ring Setting 1 8 The SmartLink 4020 Distinctive Ring Settings window see figure 43 enables...

Page 70: ...Inactive Repeat Ring Cadence Note The Bellcore standard ring cadence patterns are shown in table 2 Supplementary Service Keys Supplementary Service Keys are key sequences that can enable and disable c...

Page 71: ...es or disables the call waiting feature Incoming Call Block Enables or disables the blocking of incoming calls based on the phone number of the caller feature Block Anonymous Calls Enables or disables...

Page 72: ...riod once the telephone goes off hook To config ure the warm line number enter the calling prefix key 70 is the factory default the number to dial and then on hook the phone You will hear a second dia...

Page 73: ...efined in the supplementary service table Example To place a call to IP address 192 168 1 20 5061 enter 73 192 168 1 20 5060 Call Hold Configures the key sequence to place a call on call on hold The f...

Page 74: ...1000 will immediately be called Control Timer Values Figure 46 Control Timer Values section of Localization window Hook Flash Timer Maximum on hook time before off hook to qualify as hookflash More th...

Page 75: ...fied then the off hook warning tone will be played The default is 12000 ms 12 seconds This value should be greater than the off hook idle time see section Offhook Idle Time FXS Port Choose the correct...

Page 76: ...w Idle Polarity Polarity before call connected Caller Conn Polarity Polarity after outbound call connected Saving your work When you are finished configuring settings click the Save button see figure...

Page 77: ...e Smartlink 4020 family includes a configuration and firmware download manager server that allows for the updating of large numbers of SmartLink 4020s from a central location By factory default all Sm...

Page 78: ...grade service package installa tion The default value is iadmgr Saving your work When you are finished configuring settings click the Save AutoUpgrade button to save the changes Manual Upgrade For bot...

Page 79: ...Application option for execution of the main application which you have configure once you reload the system Chose the Reload and execute Downloader Application option to being downloading once you re...

Page 80: ...80 Chapter 8 Documentation Chapter contents Introduction 81...

Page 81: ...al 8 Documentation Introduction Clicking the Documentation link see figure 54 connects to the Patton website to display the most current ver sion of the SmartLink 4020 User Manual in portable document...

Page 82: ...82 Chapter 9 Logout Chapter contents Introduction 83...

Page 83: ...gout see figure 55 displays Logout Sure to Logout If you want to exit from the SmartLink management utility click the Logout button see figure 55 Figure 55 Logout window You will be returned to the pa...

Page 84: ...Introduction 84 SmartLink 4020 User Manual 9 Logout...

Page 85: ...on support headquarters in the USA 86 Alternate Patton support for Europe Middle East and Africa EMEA 86 Warranty Service and Returned Merchandise Authorizations RMAs 86 Warranty coverage 86 Out of wa...

Page 86: ...x 1 253 663 5693 Alternate Patton support for Europe Middle East and Africa EMEA Online support available at www patton inalp com E mail support e mail sent to support patton inalp com will be answere...

Page 87: ...be issued upon receipt and inspection of the equipment 30 to 60 days We will add a 20 restocking charge crediting your account with 80 of the purchase price Over 60 days Products will be accepted for...

Page 88: ...88 Appendix A Compliance information Chapter contents Compliance 89 EMC Compliance 89 Safety Compliance 89 Radio and TV Interference 89 CE notice Declaration of Conformity 89...

Page 89: ...rference will not occur in a particular installation If the SmartLink router does cause interference to radio or television reception which can be determined by disconnecting the unit the user is enco...

Page 90: ...ications Chapter contents Voice Connectivity 91 Connectivity 91 Voice Processing signalling dependent 91 Fax and Modem Support 91 Voice Services Features 92 IP Services 92 Management 92 Operating Envi...

Page 91: ...nt SIP MGCP Packet Cable NCS 1 0 IETF MGCP 1 0 Voice codes G 711 A Law Law 64 kbps G 726 ADPCM 40 32 24 16 kbps G 723 1 5 3 or 6 3 kbps G 729ab 8 kbps G 168 echo cancellation 4 parallel voice connecti...

Page 92: ...DHCP client server PPPoE Programmable static routes ICMP redirect RFC 792 Packet fragmentation DiffServe ToS set or queue per header bits VLAN support 802 1p q AES DES 3DES Encryption Management Brow...

Page 93: ...93 Appendix C Dial plans Chapter contents Introduction 94 Sample Dial Plans 94 Simple Dial Plan 94 Non dialed Line Dial Plan 94 Complex Dial Plan 94...

Page 94: ...or by a list of strings Regard less of the above syntax a timer is only allowed if it appears in the last position in a string 12T3 is not valid Each string is an alternate numbering scheme The unit...

Page 95: ...020 User Manual C Dial plans 2 digit star services e g 69 10 digit long distance prefixed by 91 International numbers starting with 9011 variable number of digits Dial plan for this is 0T 00T 3 5 xxx...

Page 96: ...96 Appendix D Calling Features Chapter contents Introduction 97...

Page 97: ...ON 92 Incoming Caller ID Display OFF 92 Self Caller ID Block Service ON 93 Self Caller ID Block Service OFF 93 Anonymous Call Reject ON 94 Anonymous Call Reject OFF 94 Incoming Call Block ON 95 Incom...

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