Warranty and repair information
1-Year Limited Lifetime Warranty
The original purchaser for this unit is provided with 1-YEAR WARRANTY. The
warranty begins from the date of purchase. For the first year, coverage is for both
Parts and Labor on warranty repair services.
To Qualify for the Warranty
Not Covered Under Warranty
Accessories such as straps and batteries are covered for the first year only. After
the first year, the Limited Lifetime Warranty covers Parts only and does not cover
Labor Fees and Accessories. All shipping fees incurred, the cost of Accessories
after the first year, and Labor fees associated with out of warranty repair work, are
the customer’s responsibility. Labor fees will be variable depending on the extent
of the work required. The Limited Lifetime Warranty expires 5 years after a model
is discontinued from production.
Proof of purchase is required on all products to initiate repair work under warranty.
We strongly recommend keeping the original receipt. If a proof of purchase is not
available at the time of service, we will estimate the age of unit by the serial
number. Seria number estimates can differ from the actual purchase date. A serial
number estimate is the only method of determining an approximate date of
purchase without a proof of purchase.
We DO NOT offer warranty for products that have been bought secondhand or as
a resold product. We DO NOT replace defective units or provide refunds for
products purchased from us after 30 days from the date of purchase. Issues of
replacement and refunds on units purchased less than 30 days from an
authorized dealer must be addressed to the dealer directly. If the products
purchased from an authorized dealer are after 30 days from the date of purchase,
please send the units to us for service and repair. We DO NOT cover the cost of
repairs and replacements due to misuse by the owner or dog, improper
maintenance, and/or lost units. Any water damage on the Water Resistant
remote and the Water Resistant Receiver of our product
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