My dog is not responding when
I press a button.
•Check to see if the Collar Receiver
has been turned on and the Indicator
Light is flashing.
•If your range has been reduced since
the first time you used it, please check
to see if the battery is low in either the
Remote Transmitter or Collar
Receiver.
•Many factors can impact the range
you have with the PatPet 620 or 620B.
For a list of these factors, please refer
to “How the System Works.”
• You can verify the Collar Receiver is
delivering stimulation to your dog by
placing the test light, enclosed in your
kit, on the Collar Receiver. Please
refer to the “How to use the Test
Light” section for details.
•Increase the Intensity Dial. Refer to
“Find the Best Intensity Level for Your
Dog” for more information.
•Make sure the Collar Receiver’s
Contact Points are placed snugly
against your dog’s skin. Refer to “Fit
of the Receiver Collar” for more
information.
•You may need to switch to the
longer Contact Points included with
your system or trim the hair beneath
the Contact Points.
• If you notice the length of your
operating time decreasing by about
half from the original time, your Collar
Receiver battery needs to be
replaced. Contact the Customer Care
Center to purchase a new one.
TROUBLESHOOTING
The answers to these questions should help you solve any problem
you have with this system. If they do not, please contact the Customer
Care Center at 760-288-0802 or visit our website at
www.Patpet.com.
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