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Pason SNOM 300, User Configuration Manual

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Pason SNOM 300 User Configuration Manual Download Page 15

 

 

Revised February 28, 2018 

Revision 7 of DOCU210, © Copyright 

Page 15 of 16 

 

 

Figure 7: Finding the MAC address 

Contacting Pason Technical Support 

Please direct all questions regarding the Voice Service to Pason Technical Support at 1-

877-255-3158 or [email protected]. 

Contacting InfoSAT Technical Support 

Contact the InfoSAT Communications technical support center at 1-866-249-1559 or 

[email protected]

 for the following administrative items: 

•

 

If your phone has failed and you need to transfer your existing number to a 

replacement phone that you already own. 

•

 

If you need to reset your voicemail password. 

•

 

If you need to reset your phone to its default configuration. 

6 

Troubleshooting 

Question – My phone says “Ethernet Cable Unplugged” 

This issue is caused by a physical connection problem between the phone and the 

workstation or the hub/switch. The most likely cause is that the network cable is 

unplugged or not plugged into the correct port (either on the VoIP phone or the 

workstation). In some cases the cable itself might be damaged. 

MAC address 

Summary of Contents for SNOM 300

Page 1: ...SNOM 300 VoIP Phone User Configuration Guide Revision 7 of DOCU210 Revised February 28 2018 ...

Page 2: ...rrent version of the document Documents with the latest date replace any and all previous versions of the same document The most current is definitive in case of contradictions errors omissions or misstatements While all reasonable care has been taken in the preparation of this document no liability is accepted by the author s for any errors omissions or misstatements it may contain or for any los...

Page 3: ...hnical Support 5 2 Connecting the Components 6 2 1 Out of the Box 6 2 2 Hardware Overview 6 2 3 Minimum Requirements 7 3 Setting up the VoIP Phone 7 3 1 Connecting the VoIP Phone 7 3 2 Getting the Voice Service Running 10 4 Detailed Voice Operation 11 4 1 Sending and Receiving Voice Calls 11 4 2 Phone Options 11 4 3 Voice Mail 12 4 4 Programming Speed Dial Numbers 13 5 Support Options 14 5 1 Conta...

Page 4: ...e Real time Transport Protocol SRTP and Session Initiation Protocol SIP security standards making this phone perfectly suited for use at a rigsite environment Important 911 cannot be dialed from this phone For quick reference please write down the local emergency number and attach it to the phone 1 1 SNOM 300 Phone Basic Specifications Safety IEC 60950 1 2001 CB Test Certificate DE 2 013297 Certif...

Page 5: ...nter at help infosat com or 1 866 249 1559 for changes to your account and issues with your phone numbers 1 4 VoIP Phone Technical Support New products out of the box are assigned a pre programmed Houston based phone number for example 832 xxx xxxx or any Direct Inward Dialing DID available at the time of order Pason Technical Support is your primary contact for VoIP issues contact us at 1 877 255...

Page 6: ...Guide Note If the phone is not supplied with power via an Ethernet cable use only the power adapter included in the package or one expressly recommended by SNOM technology Other power supplies may damage or destroy the phone affect its behavior or induce noise 2 2 Hardware Overview Figure 2 SNOM 300 Hardware Overview Number Device Function 1 Display Displays information for your phone 2a Input Key...

Page 7: ...ntact Pason Technical Support One PC port For connecting your laptop or other device behind the phone One IO port For connecting optional expansion board s Do Not Use One Handset port To connect the telephone handset One Head phone port To connect optional headset One 5V DC socket For connection to the power supply 2 3 Minimum Requirements The minimum technical requirements to install the phone ar...

Page 8: ...e curly phone cable Plug the phone cable into the port on the bottom of the phone that has the phone icon 2 Connect any optional not included headset to the port on the bottom of the phone that has the head set icon 3 Connect the power cable to the DC 5V connector on the VoIP phone then plug the other end into a power source Connecting the VoIP Phone to Pason Workstation Now connect the VoIP phone...

Page 9: ...00 LAN Connection Figure 5 VoIP Cabling using a Pason Workstation Connecting a VoIP Phone to a Pason Supplied Hub or Switch In some cases connecting the VoIP phone through a workstation can lead to connectivity issues with the VoIP service If service issues are prevalent consider using ...

Page 10: ...echnician or contact Pason Technical Support at 1 877 255 3158 Figure 6 VoIP cabling using a hub or switch 3 2 Getting the Voice Service Running After the VoIP phone has been connected properly and power has been applied please perform the following checks 1 Wait for the VoIP phone to fully boot The phone has completed its boot sequence when a phone number is displayed on the phone s screen Any ph...

Page 11: ...y pad and either wait the default five second timeout or hit the check button to immediately place the call 4 To call a telephone number assigned to a phone located on another Pason VSAT Terminal including your own you must dial the entire number including the area code 5 To dial long distance first dial 1 then the entire number Answering a Call When the VoIP phone rings pick up the handset Adjust...

Page 12: ...ill be on when the feature is activated 6 Mute This button is used while on a call to stop the other party from being able to hear your voice To take off the mute simply select the button again The light beside the button will be on when the feature is activated 4 3 Voice Mail Accessing your Voice Mail System A new voice mail is indicated in three ways 1 A stutter tone is first heard when you pick...

Page 13: ...o record a Busy Message Busy messages are used when you are on the phone 5 Press 3 to record your Name 6 In all three cases record your message after the tone and then press the key 7 Press 1 to accept the message 2 to listen to it and 3 to re record the message 8 Press then or hang up when finished Checking your Voicemail from your Cell Hotel or Home Phone 1 From your cell hotel or home phone cal...

Page 14: ...nstructions below to delete personal speed dial numbers 1 Select the Directory button 2 Select the right arrow button on silver navigation pad three times until Del appears on the screen 3 Select the check button twice to remove the stored number 4 Select the X button to return to the main screen 5 Support Options 5 1 Contacting Technical Support In order to help resolve your problem it is importa...

Page 15: ...administrative items If your phone has failed and you need to transfer your existing number to a replacement phone that you already own If you need to reset your voicemail password If you need to reset your phone to its default configuration 6 Troubleshooting Question My phone says Ethernet Cable Unplugged This issue is caused by a physical connection problem between the phone and the workstation ...

Page 16: ...the process of registering with the InfoSAT voice servers 2 Confirm that the satellite link is okay by accessing the Internet or checking a near by SNOM 300 phone Once Internet link availability is confirmed power cycle the SNOM 300 This is done by disconnecting power waiting 10 seconds then plugging it back in 3 If neither of these work call Pason Technical Support at 1 877 255 3158 InfoSAT Commu...

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