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750 Interface (USB)
Model No. CI-7599
10
®
Troubleshooting
Problem
Recommendations
The interface does
not turn on.
Ensure you have the power supply connected to the interface
and a grounded outlet. Check to see that the power switch is
turned on in the back of the interface. Ensure that the USB
cable is inserted properly to both the interface and to the back of
your computer.
My computer’s
operating system
does not recognize
the interface and
asks for a driver.
You must have DataStudio version 1.7 software loaded onto your
computer. DataStudio 1.7 and later versions include a driver (set
of software instructions) that allow your computer to
communicate with the 750 USB interface. If you have an earlier
version of DataStudio installed, your computer will not recognize
the interface. Check “Computer Requirements” in this manual to
ensure your operating system is compatible with USB devices.
If you have DataStudio 1.7 installed and you still receive device
error messages, contact PASCO’s Technical Support Dept. (1-
800-772-8700) or 916-786-3800.
DataStudio does
not allow me to
collect data with
the interface
connected.
Recheck the USB cable and power connections. Also, check to
ensure you have opened the proper setup window in
DataStudio. In the Experiment Setup window, click the
Change
button and select “SW750” in the Please Choose a Data
Source” box. When you click OK, the correct setup window
opens.
I want to collect
data with both a
750 USB interface
and a PASPORT
interface
simultaneously.
DataStudio does not allow you to collect data from multiple
ScienceWorkshop
interfaces
or PASPORT and
ScienceWorkshop
interfaces simultaneously. Instead, use the
Change
button in DataStudio’s Experiment Setup window to
alternate between interfaces.
I want to switch
between the 750
USB and 750 SCSI
interface in
DataStudio.
Both the 750 (USB) and 750 (SCSI)
ScienceWorkshop
interfaces use the same Experiment Setup window in
DataStudio. When you have the 750 USB interface connected,
you will see a “USB” designator in the setup window header.
Instead, use the
Change
button in DataStudio’s Experiment
Setup window to alternate between interfaces.
I am unable to
operate the Power
Amplifier with the
interface.
Check to ensure you have connected the Power Amplifier to
analog channel A,B, or C on the interface. Both devices must be
turned on. Also, ensure you have associated the Power
Amplifier icon on the same channel in DataStudio’s Experiment
Setup window. For more information, see DataStudio’s online
help.