®
M o d e l N o . P S - 2 0 0 5
T r o u b l e s h o o t i n g
5
Troubleshooting
Technical Support
Before you call PASCO technical support, have the apparatus
and this user's guide available. Please note the following:
•
DataStudio/ImagiProbe version;
•
Product name and model number;
•
Approximate age of the product;
•
Detailed description of the problem/sequence of events
required to duplicate the problem.
For assistance with any PASCO product, contact PASCO at:
Problem
Solution
Sensor interface drops
connection
1. You may be out of range.
Move the computer closer to
the sensor interface and try to
reconnect.
2. Battery may be low.
Recharge.
Software does not see sensor
interface
1. Check interface is powered
on;
2. Confirm interface is within
range;
3. Make sure interface isn't
already connected to another
computer (see Status LEDs
table).
4. (Windows) ensure the COM
port in the DataStudio Setup
window matches the COM port
your computer designated for
the interface.
Software does not see sensor
attached to sensor interface
1. Confirm you are connected
to sensor interface;
2. Make sure sensor is firmly
connected to sensor interface;
3. Turn interface off and back
on. (You will need to
reconnect).
Address: PASCO scientific
10101 Foothills Blvd.
Roseville, CA 95747-7100
Phone:
916-786-3800 (worldwide)
800-772-8700 (U.S)
Fax:
(916) 786-7565
Web:
www.pasco.com
Email:
