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Partner SP-800, Service Manual

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About this manual 

The service manual provides service information for the SP-800. This manual is designed to help train service 

personnel to locate and fix failing parts on the machine. 

This manual consists of the following sections: 

Chapter 1 Getting Started:

This section covers unpacking and checking the package contents, and identifying components. 

Chapter 2 BIOS Setup Utility:

The BIOS chapter provides information on navigating and changing settings in the BIOS Setup 

Utility. 

Chapter 3 Installing Drivers and Software:

This chapter provides information for installing drivers.

Chapter 4 Locating the Problem:

Refer to this chapter to locate the failing part or cause of the problem that requires servicing.

Chapter 5 Replacing Field Replaceable Units (FRUs):

This chapter provides drawings and instructions to replace all FRUs.

Appendix: Optional Components, Exploded Diagram, and Parts List:

The appendix includes an exploded diagram of the machine and the parts list and order number for 

each part.

Safety information 

Before servicing the machine, read the safety information under “Safety and precautions” on page 45. 

Revision history 

Version 1.0, October 2011

Summary of Contents for SP-800

Page 1: ...POS Terminal SP 800 Service Manual ...

Page 2: ......

Page 3: ...uipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equ...

Page 4: ...ility Chapter 3 Installing Drivers and Software This chapter provides information for installing drivers Chapter 4 Locating the Problem Refer to this chapter to locate the failing part or cause of the problem that requires servicing Chapter 5 Replacing Field Replaceable Units FRUs This chapter provides drawings and instructions to replace all FRUs Appendix Optional Components Exploded Diagram and ...

Page 5: ...O Configuration 13 Hardware Health Configuration 14 ACPI Configuration 15 USB Configuration 16 Boot Settings Configuration 17 Boot Device Priority 18 Hard Disk Drives 19 Boot Settings Configuration 20 Chipset Settings 21 North Bridge Chipset Configuration 22 South Bridge Chipset Configuration 23 Security Settings 24 Exit Menu 25 CHAPTER 3 INSTALLING DRIVERS AND SOFTWARE 27 Driver auto installation...

Page 6: ...4 CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS FRUs 45 Safety and precautions 45 Before you begin 46 Replacing parts 46 HDD 47 IO Panel Cover 48 Stand Base Back Cover 48 Stand Base 49 Back Cover 50 Speaker 51 Power Button 51 COM4 port and PS 2 Port 52 I O Shield 52 Memory 53 Battery 53 Mainboard 54 Inverter 54 Panel Bracket 55 Waterproof Seal Touch Panel Touch Cover LCD Panel 56 APPENDIX PART LIST ...

Page 7: ... sub menu 15 Figure 2 10 USB Configuration sub menu 16 Figure 2 11 Boot Settings screen 17 Figure 2 12 Boot Device Priority sub menu 18 Figure 2 13 Hard Disk Drives sub menu 19 Figure 2 14 Boot Settings Configuration sub menu 20 Figure 2 15 Chipset Settings screen 21 Figure 2 16 North Bridge Chipset Configuration sub menu 22 Figure 2 17 South Bridge Chipset Configuration sub menu 23 Figure 2 18 Se...

Page 8: ...vi ...

Page 9: ...king the machine on page 1 Identifying components on page 2 Unpacking the machine It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned for service Please un pack and re pack the machine terminal as shown in Figure 1 1 Figure 1 1 Unpacking the machine PE bag Accessories box EPE L EPE R Carton ...

Page 10: ... Identifying components This section describes the parts and connectors on the machine 1 2 Figure 1 2 Front right view Component Description 1 15 inch TFT LCD 2 LED Power Indicator 3 IO Panel Cover 4 IO Panel 5 Power Button 4 3 5 Front right view ...

Page 11: ...3 Rear view 1 2 4 3 5 Figure 1 3 Rear view Component Description 1 MSR optional Slot 2 VFD Customer Display optional Slot 3 Cable Compartment 4 HDD Compartment 5 Cable Compartment Cover ...

Page 12: ...I O connectors 6 3 2 1 4 5 7 8 9 10 11 12 Connector Description 1 COM 4 port 2 VGA port 3 COM 1 port 4 USB ports 5 RJ 11 cash drawer port 6 DC 12V input connector 7 PS 2 port 8 COM 3 port 9 COM 2 port 10 LAN jack 11 Parallel port 12 DC 12V output connector for Partner LCD Monitor ...

Page 13: ... Settings on page 21 Security Settings on page 24 Exit Menu on page 25 About the Setup Utility The BIOS Setup Utility enables you to configure the following items Hard drives diskette drives and peripherals Video display type and display options Password protection from unauthorized use Power management features This Setup Utility should be used for the following When changing the system configura...

Page 14: ...d the following message appears Press DEL to run Setup Press the delete key Delete to access the BIOS Setup Utility BIOS navigation keys The BIOS navigation keys are listed below Key Function Select screens Select items Modifies the selected field s values Enter Go to sub screen F1 Displays a screen that describes all key functions F10 Saves the current configuration and exits Setup Esc Exits the ...

Page 15: ... the highlight to other options When an option is highlighted execute the option by pressing Enter Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that option Other options lead to dialog boxes that prompt you for information Some options marked with a triangle lead to sub screens that enable you to change the values for the option Use the cursor arrow k...

Page 16: ...w This screen displays System BIOS Information Processor System memory System Time and System Date System Time System Date The System Time and System Date items show the current date and time held by the machine If you are running a Windows OS these items are automatically updated whenever you make changes to the Windows Time and Date Properties utility Figure 2 2 Main Screen ...

Page 17: ... values spikes of the pulses creates EMI Electromagnetic Interference The Spread Spectrum function reduces the EMI generated by modulating the pulses so that the spikes of the pulses are reduced to flatter curves If you do not have any EMI problem leave the setting at Disabled for optimal system stability and performance Onboard LAN Boot ROM This feature allows users to enable or disable the onboa...

Page 18: ...10 C H A P T E R 2 B I O S S E T U P IDE Configuration Hard Disk Write Protect This item will be effective only if the device is accessed through BIOS Figure 2 4 IDE Configuration sub menu ...

Page 19: ...o disable the LBA Large mode Block Multi Sector Transfer Set this item to On will enhance hard disk performance by reading or writing more data during each transfer PIO Mode This item is used to select the IDE PIO Programmable I O mode program timing cycles between the IDE drive and the programmable IDE controller As the PIO mode increases the cycle time decreases DMA Mode This allows user to sele...

Page 20: ...12 C H A P T E R 2 B I O S S E T U P MPS Configuration MPS Revision This item allows user to select the version of the Multi Processor Specification MPS Figure 2 6 MPS Configuration sub menu ...

Page 21: ... items are used to assign the I O address for the serial port 1 2 3 4 5 6 Serial Port3 4 5 6 IRQ These items are used to assign the IRQ for the serial port 3 4 5 6 Serial Port1 2 Voltage select These items are used to select the voltage for the serial port 1 2 Watch Dog Degree This item allows you to select the degree for the Watch Dog function Watch Dog Timer When select any time period the Watch...

Page 22: ...e fan speed and voltage information Chassis Intrusion This function allows you to enable disable chassis intrusion that can latch a chassis intrusion event even when the system is turned off as long as battery or standby power is still present W83627 FAN Control This function allows you to turn on off the fan or set the target temperature to control the fan Figure 2 8 Hardware Health Configuration...

Page 23: ...oot up System Time the system will boot up NOTE If you have change the setting you must let the system boot up until it goes to the operating system Then power off the system This func tion will work the next time you power on Wake On Lan During Enabled the system will boot up if there s an incoming call from LAN Soft Off by PWR BTTN Under ACPI Advanced Configuration and Power management Interface...

Page 24: ...IOS will enable legacy support for USB keyboards mice and floppy drives You will be able to use these USB devices even with operating systems that do not support USB USB 2 0 Controller Mode This item is used to select the speed mode of USB 2 0 controller Figure 2 10 USB Configuration sub menu ...

Page 25: ...17 Boot Settings Configuration This screen allow you to configure the boot options Figure 2 11 Boot Settings screen Typematic Rate This item allows you to specify the typematic rate ...

Page 26: ... Use this screen to specify the order in which the system checks for the device to boot from Figure 2 12 Boot Device Priority sub menu 1st Boot Device Set the boot device options to determine the sequence in which the computer checks which device to boot from ...

Page 27: ...19 Hard Disk Drives Use this screen to view the hard disk drives in the system Figure 2 13 Hard Disk Drives sub menu 1st Drive Use this item to view the hard disk drives in the system ...

Page 28: ...n the system is powered on Setting to On will turn on the Num Lock key when the system is powered on Setting to Off will allow users to use the arrow keys on the numeric keypad Hit DEL Message Display Enable this value to allow the Hit DEL to enter Setup Message Display to be modified Wait for F1 If Error When Enabled the BIOS will halt the boot sequence when a error is detected You will need to p...

Page 29: ...21 Chipset Settings This screen allow you to configure the North Bridge and South Bridge chipset options Figure 2 15 Chipset Settings screen ...

Page 30: ...T Mode Select Dynamic Video Memory Technology DVMT allows the system to dynamically allocate memory resources according to the demands of the system at any point in time that improves the efficiency of the memory allocated to either system or graphics processor This item allows you to select the DVMT operating mode DMVT FIXED Memory This item allows you to set the maximum amount of system memory t...

Page 31: ...rface integrated in the Southbridge functionality SMBUS Controller This item allows SMBUS controller to monitor the system temperature and voltage PCIE High Priority Port This setting specifies whether or not one of the PCI Express ports will receive priority when arbitrating data bandwidth Restore on AC Power Loss by IO This item sets the system status after restore on AC power loss Power Type Th...

Page 32: ... these steps 1 Highlight the item Set Supervisor User Password on the Security menu and press Enter 2 The password dialog box appears 3 If you are installing a new password type in the password You can type up to eight alphanumeric charac ters Symbols are ignored The Set Supervisor User Password item differentiates between upper and lower case characters Press Enter after you have typed in the pas...

Page 33: ...ox appears press OK to discard changes and exit or press Cancel to return to the menu Load Optimized Defaults This option opens a dialog box that lets you load optimized defaults for all appropriate items in the Setup Utility The optimized defaults place demands on the system that may be greater than the performance level of the components such as the CPU and the memory You can cause fatal errors ...

Page 34: ... system is not functioning correctly try loading the fail safe defaults as a first step in getting the system working properly again If you only want to load fail safe defaults for a specific option select and display that option and then press F8 Follow these instructions to load the fail safe defaults 1 From the Exit screen scroll to Load Failsafe Defaults 2 Press Enter to open the Load Setup Fa...

Page 35: ... page 28 Intel Chipset Graphics Driver on the page 30 LAN Driver on the page 32 Touch Screen Driver on the page 34 Driver auto installation Use an external CD ROM drive to install the drivers or copy the drivers to a USB flash drive and then plug to the machine When you insert the CD ROM the following screen appears Check SP 800 that is listed under the Install Terminal Drivers and Install Device ...

Page 36: ... Software updates the Windows XP 7 INF files so that the Intel chipset is correctly configured Follow these instructions to install the chipset software 1 Browse to the DRIVER chipset Intel Inf folder 2 Double click setup exe The following screen appears Click Next to continue 3 Read the license agreement then click Yes ...

Page 37: ... ReadMe Information then click Next 5 The Intel Chipset Software Utility files are installed to the system When prompted to restart select Yes I want to restart my computer now Then click Finish to restart the system ...

Page 38: ...river This utility installs the Intel Extreme Graphics 2 drivers for Windows XP 2000 To install the drivers 1 Browse to the DRIVER VGA intel folder 2 Double click the executable file The following screen appears Read the release version and then click Next 3 Read the license agreement then click Yes ...

Page 39: ...31 4 Browse the ReadMe Information then click Next 5 When installation is completed select Yes I want to restart my computer now Then click Finish to restart the system ...

Page 40: ... R E LAN Driver The network driver support Windows XP 2000 Refer to the following to install the drivers 1 Browse to the DRIVER LAN RealTek folder 2 Double click the executable file The following screen appears Click Next to continue 3 Click Install to begin installation ...

Page 41: ...33 4 When installation is completed click Finish ...

Page 42: ...ouch Screen Driver Refer to the following to install the touch screen driver 1 Browse to the DRIVER Touch eGalax folder 2 Double click setup exe The following screen appears Click Next to continue 3 Check the box for Install PS 2 interface drive and then click Next to continue ...

Page 43: ...35 4 System will give you a warning click Ok to continue 5 Check the box for None and then click Next to continue 6 Uncheck the box for Support Mulit Monitor System and then click Next to continue ...

Page 44: ...36 C H A P T E R 3 I N S TA L L I N G D R I V E R S A N D S O F T W A R E 7 Click Next to continue 8 Click Next to continue ...

Page 45: ...brating the touchscreen Follow these instructions to calibrate the touchscreen using the TouchKit application 1 Launch the TouchKit application from the Windows desktop by clicking on Start Programs TouchKit Configure Utility The TouckKit window appears 2 Select the Tools page ...

Page 46: ...D S O F T W A R E 3 Click the 4 Points Calibrattion button 4 Use your finger to touch the blinking X Symbol on the screen until stop blinking 5 Click OK to complate the 4 points calibration You may also use this application to adjust the touch settings NOTE ...

Page 47: ...page 44 Inverter connectors on the page 44 General checkout guidelines Use the following procedure to troubleshoot problems Identify as many symptoms as possible in detail Verify symptoms by recreating them Follow the corrective procedures in order If you replace an FRU and the symptom remains reinstall the original FRU before going to the next step Do not replace non defective FRUs Cash drawer ch...

Page 48: ... Status port F1 3 High 1 Close Low 0 Open LCD symptoms Symptom Corrective Procedure LCD backlight is not working but text is still visible on screen 1 Reseat the LCD cable 2 Reseat the inverter cables 3 Replace the inverter cables 4 Replace the inverter LCD backlight is working but text is not visible on screen 1 Reseat the LCD cable 2 Reseat the inverter cables 3 Replace the LCD LCD screen is gar...

Page 49: ... Procedure Power shuts down unexpectedly Cannot turn the system on 1 Reseat the power AC adapter cable 2 Reseat the power AC adapter 3 Replace the mainboard Cannot turn the system off 1 Hold down the power button for four seconds 2 Replace the mainboard Network symptoms Symptom Corrective Procedure Cannot access LAN 1 Confirm that network hub switch if present is functioning correctly 2 Reseat the...

Page 50: ...Peripheral device symptoms Symptom Corrective Procedure USB ports do not work COM ports do not work 1 Reseat the I O cable 2 Reinstall the drivers 3 Replace the mainboard Boot symptoms Symptom Corrective Procedure System continually reboots on power up 1 Restore the BIOS defaults 2 Remove all I O device drivers then reinstall the drivers one by one 3 Reseat the SATA cable 4 Reseat the memory card ...

Page 51: ...43 Mainboard jumper JCMOS JLV1 JLV2 Figure 4 2 SP 800 mainboard jumper Jumper Setting Description JCMOS 1 2 closed default Normal 2 3 closed Clear CMOS 1 1 1 JP2 1 5 2 6 JP3 1 5 2 6 ...

Page 52: ...igure 4 3 SP 800 mainboard connectors Mainboard connectors connector to inverter connector to LCD panel connector to customer display connector to MSR connector to SATA HDD connector to HDD power connector to speaker connector to touch panel connector to PS 2 port connector to parallel port connector to power LED connector to power button connector to power jack ...

Page 53: ...personnel should perform repairs on the SP 800 Damage due to unauthorized servicing is not covered by the warranty Safety and precautions Computer components and electronic circuit boards can be damaged by discharges of static electricity Working on computers that are still connected to a power supply can be extremely dangerous Follow these guidelines to avoid damage to the computer or injury to y...

Page 54: ... prevent you from accidentally damaging the internal components Most of the electrical and mechanical connections can be disconnected by using your fingers It is recommended that you do not use needle nosed pliers to disconnect connectors as these can damage the soft metal or plastic parts of the connectors Replacing parts Take note of the following when replacing parts If you replace an FRU and t...

Page 55: ...hard drive compartment cover and slide the cover to the right as it shown on the picture 4 Remove the screw from the hard drive tray 5 Slide the hard drive disk up as it shown on the picture 6 Remove the hard drive tray 7 Disconnect the power cable and SATA cable from the hard drive 8 Remove the four screws then remove the hard drive out from the tray To replace the hard drive reverse the above pr...

Page 56: ... N G F I E L D R E P L A C E A B L E U N I T S F R U s IO Panel Cover 1 Flip up the LCD panel 2 Remove the screw from the IO panel cover and remove the cover Stand Base Back Cover 1 Remove two screws 2 Remove the stand base back cover ...

Page 57: ...49 Stand Base Before proceeding remove the fol lowing FRUs IO Panel Cover on page 48 1 Flip up the LCD panel 2 Remove the screw from the IO panel 3 Position the SP 800 as shown 4 Remove the stand base ...

Page 58: ...k cover CAUTION To avoid the thermal issue When you replace the back cover check the thermal pads should be complete and stuck on the CPU and chip If the thermal pads damaged replace them When replace the back cover the two standoff screws must be installed as shown below Tighten both of the screws until they resist and stop Thermal pads Standoff screws ...

Page 59: ...oceeding remove the following FRUs Back Cover on page 50 1 Remove two screws 2 Remove the speaker Power Button Before proceeding remove the following FRUs Back Cover on page 50 1 Remove two screws 2 Remove the power button ...

Page 60: ...ding remove the following FRUs Back Cover on page 50 1 Remove four screws 2 Remove the COM4 port and PS 2 port I O Shield Before proceeding remove the following FRUs Back Cover on page 50 COM4 port and PS 2 port on page 52 1 Remove all screws from the I O panel 2 Remove four screws from the I O shield 3 Remove the I O shield ...

Page 61: ... proceeding remove the following FRUs Back Cover on page 50 1 Open the clips 2 Pull out the memory module Battery Before proceeding remove the following FRUs Back Cover on page 50 1 Open the hock 2 Pull out the battery ...

Page 62: ...remove the following FRUs Back Cover on page 50 COM4 port and PS 2 port on page 52 I O Shield on page 52 1 Disconnect all cables from the mainboard 2 Remove eight screws 3 Remove the mainboard Inverter Before proceeding remove the following FRUs Back Cover on page 50 1 Remove five screws 2 Remove the inverter cover ...

Page 63: ...rter in the plastic cover before replacing it Panel Bracket Before proceeding remove the following FRUs Back Cover on page 50 Speaker on page 61 Power Button on page 61 COM4 port and PS 2 port on page 52 I O Shield on page 52 Mainboard on page 54 Inverter on page 54 1 Remove four screws 2 Remove the panel bracket ...

Page 64: ...the following FRUs Back Cover on page 50 Speaker on page 61 Power Button on page 61 COM4 port and PS 2 port on page 52 I O Shield on page 52 Mainboard on page 54 Inverter on page 54 Panel Bracket on page 55 1 Remove the LCD panel 2 Remove the touch cover panel 3 Remove the touch panel 4 Remove the waterproof seal LCD Panel Touch Cover Touch Panel Waterproof Seal ...

Page 65: ...57 APPENDIX PART LIST AND SPECIFICATION Figure 6 1 Exploded diagram main parts ...

Page 66: ...58 A P P E N D I X Figure 6 2 Exploded peripheral parts ...

Page 67: ... 21004500S5003 28 Hinge Cover 2500359111002 29 Hinge Left 2108100000017 NO DESCRIPTION ITEM NO 30 Stand Base AL 21002500S5001 31 Stand base cover AL 21002500S5002 32 Partner Logo 21004500S5104 33 Hinge right 2108100000017 34 Stand base bracket 21002500S5000 35 Foot 3509030503011 36 Cable 1721309110009 37 Cable 1721211090009 38 DC Jack Cable 1721212000006 39 Inverter Cable 1721217000016 40 LCD Cabl...

Page 68: ...cket 21004500S5003 28 Hinge Cover 2500359111002 29 Hinge Left 2108100000017 30 Stand Base AL 21002500S5001 NO DESCRIPTION ITEM NO 31 Stand base cover 25002500S5100 32 Partner Logo 21004500S5104 33 Hinge right 2108100000017 34 Stand base bracket 21002500S5000 35 Foot 3509030503011 36 Cable 1721309110009 37 Cable 1721211090009 38 DC Jack Cable 1721212000006 39 Inverter Cable 1721217000016 40 LCD Cab...

Page 69: ...DIMM Sockets up to 4 GB Ethernet IEEE 802 3 10 100 1000 BASE T Gigabit Ethernet Storage Internal 2 5 type SATA HDD 160GB x 1 I O Interface 6 COM ports COM1 4 at back I O COM5 Reserved COM6 for VFD 1 DB 15 VGA port 1 RJ11 port for 2 cash drawer 24V 1 RJ 45 LAN port with activity and link LEDs 1 Parallel port 8 USB 2 0 4 in the back One for Mini PCI e One for MSR RFID reader Two Reserved 1 DC 12V po...

Page 70: ...der Operation System Windows 7 Windows XP Linux ubuntu WEPOS POSReady 2009 POSReady 7 Power Supply AC100 240V DC12V 5A 60 watt power adaptor Dimensions Physical 360mm W x233mm D x 313mm H Operating Temp 0 C 40 C Storage Tem perature 20 C 60 C Humidity 15 80 Certification CE FCC CCC VCCI BSMI Class A specification subject to change without prior notice ...

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