Partner SP-1000-C Service Manual Download

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POS Terminal
SP-1000-C
Service Manual

Summary of Contents for SP-1000-C

Page 1: ...POS Terminal SP 1000 C Service Manual...

Page 2: ......

Page 3: ...ipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is n...

Page 4: ...Utility Chapter 3 Installing Drivers and Software This chapter provides information for installing drivers Chapter 4 Locating the Problem Refer to this chapter to locate the failing part or cause of t...

Page 5: ...trol Sub Menu 13 LPC Control Sub Menu 14 SIO Control Sub Menu 15 H W Monitor Sub Menu 17 AMT Sub Menu 18 Keyboard Feature Sub Menu 19 Security Settings 20 Boot Settings 21 Exit Menu 22 CHAPTER 3 INSTA...

Page 6: ...ELD REPLACEABLE UNITS FRUs 47 Safety and precautions 47 Before you begin 48 Replacing parts 48 MSR 49 Customer Display 49 HDD 50 SP 1000 C Panel 51 Panel Back Cover 52 Speaker 53 Power Button 54 CPU C...

Page 7: ...Express Control sub menu 13 Figure 2 8 LPC Control sub menu 14 Figure 2 9 SIO Control sub menu 15 Figure 2 10 H W Monitor Sub Menu 17 Figure 2 11 AMT sub menu 18 Figure 2 12 Keyboard Feature Sub Menu...

Page 8: ...vi...

Page 9: ...ics are described Unpacking the machine on page 1 Identifying components on page 2 Unpacking the machine It is a good idea to save the packaging materials and shipping box in case that machine needs t...

Page 10: ...dentifying components This section describes the parts and connectors on the machine 1 2 Figure 1 2 Front right view Component Description 1 15 inch TFT LCD 2 LED Power Indicator 3 IO Panel 4 HDD Comp...

Page 11: ...3 Rear view 1 2 3 4 Figure 1 3 Rear view Component Description 1 MSR optional Slot 2 HDD Compartment for wall mounting 3 VFD Customer Display optional Slot 4 Cable Compartment...

Page 12: ...3 2 1 4 5 7 8 9 10 11 12 13 14 Connector Description 1 VGA port 2 COM 2 port 3 USB ports 4 RJ11 cash drawer port 5 DC 12V input connector 6 DC 12V output connector for PM 116 7 Microphone jack 8 Audi...

Page 13: ...0 Boot Settings on page 21 Exit Menu on page 22 About the Setup Utility The BIOS Setup Utility enables you to configure the following items Hard drives diskette drives and peripherals Video display ty...

Page 14: ...d the following message appears Press F2 to enter SETUP Press the delete key F2 to access the BIOS Setup Utility BIOS navigation keys The BIOS navigation keys are listed below Key Function Select scre...

Page 15: ...the highlight to other options When an option is highlighted execute the option by pressing Enter Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that optio...

Page 16: ...stem Date items show the current date and time held by the machine If you are running a Windows OS these items are automatically updated whenever you make changes to the Windows Time and Date Properti...

Page 17: ...e hard disk performance by reading or writing more data during each transfer LBA Mode Control This item shows the status of LBA mode 32 Bit I O It allows user to enable 32 bit access to maximize the h...

Page 18: ...for PLL3 in the CK 505 clock chip QuickBoot Mode Enabling this setting will cause the BIOS power on self test routine to skip some of its tests during booting for faster system boot Disable ACPI _S3...

Page 19: ...isable Intel SpeedStep that allow the clock speed of the processor to be dynamically changed by software CX States This item is used to enable disable CX States Enhanced C states This item is used to...

Page 20: ...PXE OPROM This item is used to enable disable PXE Option ROMs Wake On Lan WOL This item is used to enable disable Wake On Lan that allows the system to be woken up by a network message States After G3...

Page 21: ...13 PCI Express Control Sub Menu Figure 2 7 PCI Express Control sub menu PCI Express Root Port This feature is used to enable disable the PCI Express Root Port...

Page 22: ...14 C H A P T E R 2 B I O S S E T U P LPC Control Sub Menu Figure 2 8 LPC Control sub menu...

Page 23: ...ADDR These items are used to assign the I O address for the COM port 1 2 3 4 5 6 IRQ These items are used to assign the IRQ for the COM port 1 2 3 4 5 6 LPT Configuration COM This item is used to enab...

Page 24: ...16 C H A P T E R 2 B I O S S E T U P IRQ This item is used to assign the IRQ for the LPT port LPT Mode This item allows user to select the LPT port mode...

Page 25: ...Control This item allow user to control the backlight brightness Chassis Intrusion This item is used to enable disable chassis intrusion this feature can alert you when your computer chassis is opened...

Page 26: ...S S E T U P AMT Sub Menu UnConfigure ME This item is used to enable disable the function of Intel UnConfigure ME MeFwDowngrade This item is used to enable disable the function of Intel MeFwDowngrade...

Page 27: ...mLock This function is used to set the state of the keyboard s numlock function after POST Typematic Rate Setting This feature allows you to gain manual control of the keystroke repeat feature Figure...

Page 28: ...x appears 3 If you are installing a new password type in the password You can type up to eight alphanumeric charac ters Symbols are ignored The Set Supervisor User Password item differentiates between...

Page 29: ...s This screen allow you to configure the boot options Figure 2 14 Boot Settings screen Boot priority order Set the boot device options to determine the sequence in which the computer checks which devi...

Page 30: ...lts place no great demands on the system and are generally stable If the system is not functioning correctly try loading the setup defaults as a first step in getting the system working properly again...

Page 31: ...3 Save Changes Highlight this item and press Enter to save the changes that you have made in the Setup Utility When the dialog box appears select Yes to save changes or select No to return to the menu...

Page 32: ...24 C H A P T E R 2 B I O S S E T U P...

Page 33: ...on the page 34 Intel Chipset Graphics Driver on the page 36 HD Audio driver on the page 38 LAN Driver on the page 39 Touch Screen Driver on the page 42 Driver auto installation Use an external CD ROM...

Page 34: ...Software updates the Windows XP 7 INF files so that the Intel chipset is correctly configured Follow these instructions to install the chipset software 1 Browse to the DRIVER chipset Intel Inf folder...

Page 35: ...ReadMe Information then click Next 5 The Intel Chipset Software Utility files are installed to the system When prompted to restart select Yes I want to restart my computer now Then click Finish to res...

Page 36: ...nt Engine driver has not been successfully installed you may see an error on a PCI Simple Communications Controller in Device Manager To install the drivers 1 Browse to the DRIVER chipset Intel MEI fo...

Page 37: ...29 4 Browse the ReadMe Information then click Next 5 The Intel Management Engine Driver is installed to the system Click Finish to complete the process...

Page 38: ...iver This utility installs the Intel Extreme Graphics 2 drivers for Windows XP 2000 To install the drivers 1 Browse to the DRIVER VGA intel folder 2 Double click the executable file The following scre...

Page 39: ...31 4 Browse the ReadMe Information then click Next 5 When installation is completed select Yes I want to restart my computer now Then click Finish to restart the system...

Page 40: ...L L I N G D R I V E R S A N D S O F T W A R E HD Audio driver Refer to the following to install the Realtek drivers 1 Browse to the DRIVER SOUND RealTek folder 2 Click Yes I want to restart my compute...

Page 41: ...ollowing to install the drivers 1 Browse to the DRIVER LAN intel folder 2 Double click the executable file The following screen appears Click Install Drivers and Software 3 Read the license agreement...

Page 42: ...34 C H A P T E R 3 I N S TA L L I N G D R I V E R S A N D S O F T W A R E 4 Click Next 5 Click Install...

Page 43: ...35 6 Click Finish to complete the process...

Page 44: ...uch Screen Driver Refer to the following to install the touch screen driver 1 Browse to the DRIVER Touch eGalax folder 2 Double click setup exe The following screen appears Click Next to continue 3 Ch...

Page 45: ...37 4 System will give you a warning click Ok to continue 5 Check the box for None and then click Next to continue 6 Uncheck the box for Support Mulit Monitor System and then click Next to continue...

Page 46: ...38 C H A P T E R 3 I N S TA L L I N G D R I V E R S A N D S O F T W A R E 7 Click Next to continue 8 Click Next to continue...

Page 47: ...rating the touchscreen Follow these instructions to calibrate the touchscreen using the TouchKit application 1 Launch the TouchKit application from the Windows desktop by clicking on Start Programs To...

Page 48: ...S O F T W A R E 3 Click the 4 Points Calibrattion button 4 Use your finger to touch the blinking X Symbol on the screen until stop blinking 5 Click OK to complate the 4 points calibration You may als...

Page 49: ...age 50 Inverter connectors on the page 50 General checkout guidelines Use the following procedure to troubleshoot problems Identify as many symptoms as possible in detail Verify symptoms by recreating...

Page 50: ...Status port F1 3 High 1 Close Low 0 Open LCD symptoms Symptom Corrective Procedure LCD backlight is not working but text is still visible on screen 1 Reseat the LCD cable 2 Reseat the inverter cables...

Page 51: ...Procedure Power shuts down unexpectedly Cannot turn the system on 1 Reseat the power AC adapter cable 2 Reseat the power AC adapter 3 Replace the mainboard Cannot turn the system off 1 Hold down the p...

Page 52: ...eripheral device symptoms Symptom Corrective Procedure USB ports do not work COM ports do not work 1 Reseat the I O cable 2 Reinstall the drivers 3 Replace the mainboard Boot symptoms Symptom Correcti...

Page 53: ...45 Mainboard jumper JCMOS Figure 4 2 SP 1000 C mainboard jumper Jumper Setting Description JCMOS 1 2 closed default Normal 2 3 closed Clear CMOS...

Page 54: ...SP 1000 C mainboard connectors Mainboard connectors connector to inverter connector to LCD panel connector to MSR connector to SATA HDD connector to HDD power connector to audio jacks connector to spe...

Page 55: ...nel should perform repairs on the SP 1000 C Damage due to unauthorized servicing is not covered by the warranty Safety and precautions Computer components and electronic circuit boards can be damaged...

Page 56: ...an prevent you from accidentally damaging the internal components Most of the electrical and mechanical connections can be disconnected by using your fingers It is recommended that you do not use need...

Page 57: ...49 MSR 1 Remove two screws 2 Disconnect the cable 3 Remove the MSR Customer Display 1 Remove two screws 2 Disconnect the cable 3 Remove the customer display...

Page 58: ...rward 2 Press and the hard drive com partment cover as it shown on the picture 3 Turn the screw counterclockwise to loosen the hard drive tray HDD 4 Slide the hard drive tray 5 Disconnect the power ca...

Page 59: ...2 Remove the screw that secure the base to the SP 1000 C The screen is fragile Placing the monitor face down on a flat soft area prevents scratches defacing or breakage CAUTION 3 Disconnect cables fro...

Page 60: ...I N G F I E L D R E P L A C E A B L E U N I T S F R U s Panel Back Cover Before proceeding remove the following FRUs SP 1000 C Panel on page 51 1 Remove two screws 2 Gently pull away the top of back...

Page 61: ...roceeding remove the following FRUs SP 1000 C Panel on page 51 Panel Back Cover on page 52 1 Remove two screws from the speaker bracket 2 Remove two screws 3 Disconnect the cable from the mainboard 4...

Page 62: ...U N I T S F R U s Power Button Before proceeding remove the following FRUs SP 1000 C Panel on page 51 Panel Back Cover on page 52 1 Remove two screws from the power button bracket 2 Remove two screws...

Page 63: ...ing remove the following FRUs SP 1000 C Panel on page 51 Panel Back Cover on page 52 1 Remove six screws from the mainboard cover 2 Remove the mainboard cover 3 Remove four screws from the CPU cooling...

Page 64: ...51 Panel Back Cover on page 52 1 Pop out the two silver latches holding the memory module into place The module pops up 2 Grasp the outer edges of the memory module with thumb and forefinger and then...

Page 65: ...hield Before proceeding remove the following FRUs SP 1000 C Panel on page 51 Panel Back Cover on page 52 1 Remove all screws from the I O ports 2 Remove two screws from the I O shield 3 Remove the I O...

Page 66: ...U N I T S F R U s Mainboard Board Before proceeding remove the following FRUs SP 1000 C Panel on page 51 Panel Back Cover on page 52 CPU Cooling Fan on page 55 I O Shield on page 57 1 Disconnect all c...

Page 67: ...1000 C Panel on page 51 Panel Back Cover on page 52 1 Remove five screws 2 Remove the inverter cover 3 Remove the three screws 4 Remove all cables from the inverter 5 Remove the inverter When replacin...

Page 68: ...ve two screws 3 Remove the panel bracket Waterproof Seal Touch Panel Touch Cover LCD Panel Before proceeding remove the following FRUs SP 1000 C Panel on page 51 Panel Back Cover on page 52 Speaker on...

Page 69: ...61 APPENDIX PART LIST AND SPECIFICATION Figure 6 1 Exploded diagram main parts...

Page 70: ...62 A P P E N D I X Figure 6 2 Exploded peripheral parts...

Page 71: ...0300 33 Cable 1721209110009 34 Cable 1721211090009 35 DC Jack Cable 1721212000006 NO DESCRIPTION ITEM NO 36 Audio Jack Cable 1721212170027 37 Inverter Cable 1721217000014 38 LCD Cable 1721217230005 39...

Page 72: ...11 port for 2 cash drawer 24V 1 PS2 Mouse port 1 RJ 45 LAN port with activity and link LEDs 2 Audio ports 1 Line out 1 MIC in 8 USB 2 0 4 in the back 4 on the M B 1 DC 12V power adaptor connector Expa...

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