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DTX10 - DTX80 USER GUIDE
15. Warranty
The Parker Warranty Philosophy...
Warranty can be defined as a protection of investment. Warranty policies can come in all different shapes and
sizes; however, the most important attribute to a successful policy is its fairness to all parties involved. This
brings us to the explanation of components that make up Parker Warranty Philosophy.
Warranty Procedure...
Parker believes in giving the most expedient service possible to our customers. In order to accomplish this
the most important step for our customer is to call us (1-855-5TRYFAF) immediately in the event of a potential
warranty situation. The phone call serves several purposes;
•
It puts the customer in direct communication with the factory and assures them of factory support.
•
It helps us to diagnose the problem and perhaps remedy it over the phone. This saves everyone
time. In most cases we can determine the root cause of the failure through a simple phone call.
•
It helps us to assess any parts that may be needed for repair. This eliminates time and travel by a
service company making one trip with parts in hand.
•
It helps us to determine situations non related to the dryer. After the phone call has been placed, and
if service is necessary, we will authorize a service house in close proximity to the customer.
It is important when a call is placed to us for a potential warranty situation, that the following information be
provided:
.
Model and serial number.
.
Start-up date.
.
Company name.
.
Dryer location.
.
Phone number.
.
Contact person.
.
Specific nature of complaint
(Diagnostic code, high dew point, etc.). Important: Parker reserves the right to deny any claim submitted
without our knowledge and proper authorization.
Warranty Parts and Returns...
In the event a part is required to complete a warranty repair the following steps will occur:
1.
A standard parts order must be placed with our customer service department (1-855-5TRYFAF),
along with a purchase order number.
2.
The customer that placed the order will receive an invoice for the part. This is for memo billing only.
The invoice will also contain a Return Authorization Number (RMA).
Element
Initial PSID
Replacement Element at PSID
Coalescer - Dry New
1.5
N/A
Coalescer - Wet New
2.5
6 - 8
Adsorber
1
4 - 6
Particulate
1.5
4 - 6
