6
Troubleshooting Power and COM Port Connections
Symptom
Possible Cause
Solutions
No power, or none
of the system LEDs
are lit.
Power cord is not
securely plugged into the
wall power outlet or the
universal power supply.
Check that the power cord is
securely attached at both ends.
Wall receptacle has no
power.
1. Check the wall receptacle power
by plugging in some equipment
that is known to be working.
2. Check the circuit breaker.
Power supply or unit is
defective.
Contact your sales or service
representative for replacement of
the power supply or unit.
An LED is not lit.
LED is burned out.
Run the Lamp Test. If the LED in
question does not flash with the
other LEDs, contact your sales or
service representative.
Power-Up Self-Test
fails. The Alarm
LED is on after
power-up, but the
OK LED is not.
The FrameSaver unit has
detected an internal
failure.
1. Reset the FrameSaver unit and
try again.
2. Contact your service
representative.
Cannot access the
FrameSaver unit or
the user interface.
COM port is
misconfigured, or async
terminal connected to the
FrameSaver unit is
misconfigured.
1. Reset the FrameSaver unit and
try again (see
Restoring
Communication with a
Misconfigured Unit in the User’s
Guide).
Make sure Port Use is set to
Terminal for the COM port.
2. Reconfigure the async terminal.
3. Contact your service
representative.
