3
Damage during shipping
Hot tubs shipped from our workshop are all adequately packed to reduce the
chance of damage.
In the unlikely event of damage occurring, claims must be made as
follows:
1.
Prior to signing the pick-up or delivery consignment from the freight carrier,
you must ensure there is no visible damage to the outer packaging. The
freight carrier’s consignment note must be endorsed accordingly at the time
the tub is delivered or picked-up.
2.
You
MUST
notify
PARADISE HOT TUBS LTD
and the freight carrier of any
damage (internal or external damage) within 24 hours of receiving your tub.
Please send us photos.
Feet extension blocks underneath the tub
The tub has 4 feet extension blocks underneath the tub to enable forklifts and
pallet jacks to gain access during shipping.
These blocks need to removed BEFORE the tub is filled with water or
damage may occur.
Simply knock off these feet extension blocks with a hammer and discard. Make
sure no jagged pieces of the extension blocks remain. The tub must be able to
sit flat on the black tub bearers.
Do NOT remove the 5 painted black wooden bearers underneath the tub.
These are the tub feet so MUST NOT be removed.
ONLY remove the 4 feet extension blocks.
