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• The laser toner cartridge is
installed incorrectly.
• The internal part of the laser toner
cartridge is damaged.
• Abnormal charge inside the
printer; the laser toner cartridge is
not charged.
• Ensure to install the cartridge correctly.
The toner does
not adhere to the
paper
• The print media that does not meet
usage specification, such as the
media is damp or too rough.
• The inside of the printer is dirty.
• The laser toner cartridge is
damaged.
• The internal part of the printer is
damaged.
• Please use the print media within the
specification range. If you use special print
media, please print with the manual feeder
tray.
• Clean the inside of the printer.
Horizontal stripes
• The laser toner cartridge is
incorrectly installed.
• The laser toner cartridge might be
damaged.
• The internal part of the printer is
damaged.
• Ensure to install the cartridge correctly.
Note:
• The faults above can be mitigated by cleaning or replacing the cartridge. If the
problem persists, please contact the customer service center. See the Three
Guarantees certificate for contact details.
