Pantelligent Troubleshooting Connection Problems
7. Are the Pantelligent electronics receiving power?
To aid in troubleshooting, the Pantelligent electronics
include a tiny LED that blinks only when the
electronics are receiving power, the firmware and CPU
has started up properly, and it is transmitting with its
Bluetooth Low Energy radio. This LED is only visible
within the handle.
To check this indicator, remove the battery cap, but
leave the batteries in place. Then, press the battery
cap against the exposed battery ends to complete the
circuit, while leaving the left side of the cavity exposed
and visible, as shown in the photo. Press the battery
cap firmly against the end of the handle to ensure that
the batteries are making full contact with the terminals.
If the electronics are receiving power and are working
properly, a small red light will briefly light up
approximately once every 3 seconds, as shown in the
photo. The light turns on only very briefly (to conserve
battery power), and is only visible if you are looking
down the left edge of the battery cavity.
If the light does NOT blink:
● The electronics are not receiving power, or are not working properly.
● Check the battery polarity, make sure the battery terminals are clean, make sure the
battery cap is clean where it contacts the batteries, make sure you are pressing firmly on
the battery cap to complete the circuit, and try new batteries.
● If that doesn’t help, please see the “Has moisture prevented the electronics from working
properly?” section of this troubleshooting guide.
If the light does blink:
● The electronics and batteries are powered and working properly.
● The connection issue is in your smartphone or software. Check that Bluetooth is
enabled, you have a compatible device and operating system version, and you have the
latest version of the Pantelligent software installed.
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