© Panduit Corp. 2022
USER MANUAL
TDP43HET, TDP43HET/E,
TDP46HET,TDP46HET/E
B20733-02
Page 36 of 39
08-2022
•
If there is no peeler module in front of the
printer, please switch off the printer and
install it.
•
Check if the connector is plugging
correctly.
Can’t Download File to
Memory
(FLASH/DRAM/CARD)
•
The space of memory
is full.
•
Delete unused files in the memory.
MicroSD Card is Unable
to Use
•
MicroSD card is
damaged.
•
MicroSD card
doesn’t insert
correctly.
•
Use the non-
approved SD card
manufacturer.
•
Use the supported capacity MicroSD
card.
•
Insert the MicroSD card again.
•
The supported MicroSD card spec and the
approved MicroSD card manufacturers.
Poor Print Quality
•
Ribbon and media are
loaded incorrectly.
•
Dust or adhesive
accumulation on the
print head.
•
Print density is not
set properly.
•
Printhead element is
damaged.
•
Ribbon and media are
incompatible.
•
The printhead
pressure is not set
properly.
•
Reload the supply.
•
Clean the printhead.
•
Clean the platen roller.
•
Adjust the print density and print speed.
•
Run printer self-test and check the
printhead test pattern if there is a dot
missing in the pattern.
•
Change proper ribbon or proper label
media.
•
Adjust the printhead pressure adjustment
knob.
•
The release lever does not latch the
printhead properly.
Missing Printing on the
Left or Right Side of
Label
•
Wrong label size
setup.
•
Set the correct label size.
Gray Line on the Blank
Label
•
The printhead is
dirty.
•
The platen roller is
dirty.
•
Clean the print head.
•
Clean the platen roller.
Irregular Printing
•
The printer is in Hex
Dump mode.
•
The RS-232 setting is
incorrect.
•
Turn off and on the printer to skip the
dump mode.
•
Re-set the RS-232 setting.
Label Feeding is Not
Stable (Skew) When
Printing
•
The media guide does
not touch the edge of
the media.
•
If the label is moving to the right side,
please move the label guide to the left.
•
If the label is moving to the left side,
please move the label guide to the right.
Skip Labels When
Printing
•
Labe size is not
specified properly.
•
Sensor sensitivity is
not set properly.
•
The media sensor is
covered with dust.
•
Check if label size is setup correctly.
•
Calibrate the sensor by Auto Gap or
Manual Gap options.
•
Clear the GAP/Black mark sensor by
blower.
