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INTELLIGENT GATEWAY INSTALLATION MANUAL

In the drop-down list for using a predefined public NTP server, select

None

Check the box for “Add local clock as a last resort reference, Stratum 12”

, then click

Next

Click

Yes

to verify the configuration.

Summary of Contents for Synapsense

Page 1: ...Intelligent Gateway Installation Manual...

Page 2: ...d Materials 9 Installation and Configuration 10 Network Considerations 10 Pre Installation Decisions 11 Gateway Configuration 11 Data Port Setup Tab 12 Configuration Port Setup Tab 14 Device Manager T...

Page 3: ...LLIGENT GATEWAY INSTALLATION MANUAL 2 Inspect Software Communication 23 Troubleshooting 25 Gateway Testing 25 LED behavior for Gateway Status 25 LED Behavior for Radio Activity 25 Issues and Solutions...

Page 4: ...io exempts de licence L exploitation est autoris e aux deux conditions suivantes 1 l appareil ne doit pas produire de brouillage et 2 l utilisateur de l appareil doit accepter tout brouillage radio le...

Page 5: ...equipment which may void the warranty Installation of this equipment must be in accordance with local and national electrical codes Data centers may pose a risk of hearing loss Use appropriate ear pro...

Page 6: ...mode for some time if the Ethernet connection is lost The SynapSense Intelligent Gateway operates in a more centralized mode compared to previous generations of SynapSense Gateways so it has a relativ...

Page 7: ...ay can be used in a variety of mounting locations and orientations such as on the tops of racks on wall mounts or zip tied to other structures The Unit Status LED shining solid blue or solid green mea...

Page 8: ...b Active DHCP Host name and Domain name and two open ports for each Gateway Installation and testing cannot begin without these address and port assignments Two ports per Gateway IP address must be op...

Page 9: ...ATION MANUAL 8 One 1 DC Power Adapter to convert 90 264 VAC wall power to 5VDC Two 2 power cables one C13 to NEMA 5 and one C13 to C14 Be sure to use the correct power supply for this unit One 1 Gatew...

Page 10: ...placed well above the height of all server cabinets in their service radius Laptop Laptop computer with supported browser installed Internet Explorer Firefox or Chrome Spares Spare Gateway modules Ma...

Page 11: ...fications for the device Use adhesive cable clips to keep cable and AC Power Adapter wires neat and contained Each Gateway installation location should have a 110 220VAC outlet and an Ethernet port wi...

Page 12: ...or on the SynapSense Environment Server The Device Manager cannot be running in both locations or on more than one gateway Only one Device Manager can be running on the network at a time DHCP or Stat...

Page 13: ...ON Data Port Setup Tab After connecting the Gateway to the laptop use the following procedure to configure the data port To change the Gateway IP address and subnet mask 1 With an Ethernet cable conn...

Page 14: ...are optional Ensure the static addresses on the configuration port and the data port are on different subnets c Click Apply 7 For Static IPv6 do the following a Complete Step 6 to configure the IPv4...

Page 15: ...Device Manager running only on the Environment Server machine but not on any of the Gateways To run Device Manager on the Gateway 1 On the Device Manager tab verify the information in the Environment...

Page 16: ...guide Password Tab Use the Password tab to change the user password The User Name is predefined as admin The default password is admin and can be changed by the customer Should you forget the password...

Page 17: ...existing connection is hung or not working appropriately System Reboot Reboots the Gateway Firmware Update When the Gateway needs a firmware update the SynapSense Customer Support team will notify yo...

Page 18: ...ill know the update is complete when the Gateway reboots and the login screen displays 5 Once the update process is complete the login screen displays Sign in and open the System tab 6 To verify the u...

Page 19: ...SynapSense Gateway kits and must be supplied by the customer To mount a gateway shelf 1 Using the holes on the mounting shelf as a template position the shelf in the desired location i e wall or pilla...

Page 20: ...Connect the Power Adapter to the Gateway and to the designated power outlet 6 Connect the designated Ethernet Cable originating from a server port assigned by the data center s IT department to the G...

Page 21: ...allation Activities section Zip tie Mount Zip ties are the most common type of mount in SynapSense installations due to the fact that most racks have perforated tops to allow heat to escape To mount a...

Page 22: ...th command strips 1 Clean installation surface with alcohol wipes Allow area to dry thoroughly 2 Attach Command Strips double sided adhesive strips to the back of the Gateway to anchor it to the rack...

Page 23: ...eed to the Final Installation Activities section Final Installation Activities Perform the following activities to complete the Gateway installation 1 Clean installation area of debris packaging etc 2...

Page 24: ...3 Verify Ethernet cables and Power Adapter wires are secured where needed Inspect Software Communication Perform the following steps to confirm Gateway operations and communications Figure 1 correspo...

Page 25: ...e Gateway devices one Gateway device is designated the master and the remaining Gateway devices are designated as slaves If the rollover display states Master sync or Slave sync the Gateway is communi...

Page 26: ...he status LED may continue blinking after starting Device Manager if the specified NTP server is not available or if the Device Manager failed to start Refer to the log on the Device Manager tab for i...

Page 27: ...t Gateway but the user interface looks garbled broken or is unresponsive Solution This can happen when javascript modules are not executed properly Ensure that your browser allows javascript to run an...

Page 28: ...e accessed via the Data port interface network Issue How do I determine the IP address of the SynapSense Intelligent Gateway connected to my network via the Data Port Solution We recommend the gateway...

Page 29: ...the Data port Ability to ping the gateway at its assigned IP address and hostname is a quick way to test if the gateway is configured properly and ready to service the WSN network Solution 3 Confirm...

Page 30: ...INTELLIGENT GATEWAY INSTALLATION MANUAL 29 3 Select the location where you want to place the NTP then click Next 4 In the Choose Components window accept the defaults then click Next...

Page 31: ...LLATION MANUAL 30 5 In the drop down list for using a predefined public NTP server select None 6 Check the box for Add local clock as a last resort reference Stratum 12 then click Next 7 Click Yes to...

Page 32: ...to review the generated config file 9 Select the System account radio button even though it is not recommended then click Next 10 Click Finish At this point the server IP address can be used in the NT...

Page 33: ...arting Device Manager Solution If the specified NTP server is not available or if Device Manager failed to start the Status LED will continue to blink RED To determine the reason check the log on Devi...

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