Panasonic WX-CC411BP Operating Instructions Manual Download

Page: 44 / 50

Symptom

Cause/solution

Reference pages

No communication with the
cameras is possible.

Have the cameras been registered in the Center Module?



No communication with the cameras is possible if the cameras

have not been registered. Register the cameras that are to be
connected.

Operating

Instructions

Nothing happens even when
operations are performed
correctly; or the operations
are performing incorrectly.

This unit may not be working properly.



Press the reset button on the side panel of this unit using a fine-

tipped object. (The settings, etc. will not be cleared.)

P.17

Even when an All-In-One
Headset or belt pack is
registered to a Center
Module, they remain out of
range.

Is the [Sound Band] set to “Wideband”?



Set to “Narrowband” when using WX-CT420, WX-CH450,

WX-CH455, or WX-CH457P (software version earlier than 2.0).
(The default setting is “Wideband”.)

Operating

Instructions

<Setup

Instructions>

Troubleshooting

WX-CC411BP_PUQX1028ZAV1_IG.indb 44

2022/03/07 11:26:43

Summary of Contents for WX-CC411BP

Page 1: ...on Instructions provided English Français Before attempting to connect or operate this product please read these instructions carefully and save this manual for future use No model number suffix is shown in this Operating Instructions PUQX1028ZA WX CC411BP_PUQX1028ZAV1_IG indb 1 2022 03 07 11 26 28 ...

Page 2: ...such as vases should be placed on the apparatus p p All work related to the installation of this product should be made by qualified service personnel or system installers p p To prevent injury this apparatus must be securely attached to the floor wall in accordance with the installation instructions p p The connections should comply with local electrical code p p The risk of hearing impairment du...

Page 3: ...to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful in...

Page 4: ...facturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 12 Unplug this apparatus during lightning storms or when unused for long periods of time 13 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as power supply cord or plug is damaged li...

Page 5: ...nformation screen 20 Password settings screen 22 Password input screen 22 Camera monitoring screen 23 Quick Operation screen 23 Related devices 24 Installation procedures 25 Deciding on where to install the Center Module 25 Installation 25 Connections 28 Opening the connector cover 28 Securing the power cord 28 Wiring the Euroblock connector 29 Attaching the connector cover 31 Examples of connecti...

Page 6: ...ed to an IP network using Ethernet to enable remote control operations to be performed p p Using an SD card it is possible to back up and restore the settings and save messages unique to the outlet p p The system contains a scheduler to enable the greeter message to be changed at designated times and reminder messages to be played back automatically p p Up to four Network Cameras made by i PRO can...

Page 7: ... Operations in an environment in which the order posts are installed in parallel are referred to as dual lane operations With dual lane operations the vehicle detectors for lane A and lane B operate independently of each other and when each of these vehicle detectors is set to ON the greeter message for the lane concerned is played back These lane operations are supported by the WX CC412BP ORDER P...

Page 8: ...a Wireless Repeater A maximum of 2 Wireless Repeaters can be registered per each Center Module One Wireless Repeater can be registered each for lane A and lane B or two Wireless Repeaters can be registered in either lane A or lane B only WX CC412BP When two Wireless Repeaters are registered in lane A cannot be registered in lane B When two Wireless Repeaters are registered in lane B cannot be regi...

Page 9: ...peaters registered in lane A lane B WX CR480 STATUS ID REG WX CR480 STATUS ID REG Within range Within range WX CC411BP WX CC412BP Coverage area p p When using with a Wireless Repeater registered to the Center Module use software version 2 0 or later on the All In One Headset WX CH457P Note WX CC411BP_PUQX1028ZAV1_IG indb 9 2022 03 07 11 26 30 ...

Page 10: ...tup Instructions PDF file and Operating Instructions Browser Guide PDF file p p Operating Instructions Installation Guide this manual These instructions describe how to connect the Center Module with the required devices how to install them and how to perform settings excerpted p p Operating Instructions Setup Instructions PDF file These instructions describe the settings that must be performed be...

Page 11: ...FOR SOME REASON BECOMES PUBLIC OR IS USED FOR ANY PURPOSE 8 LOSS OF REGISTERED DATA CAUSED BY ANY FAILURE w wNetwork security As you will use this product connected to a network your attention is called to the following security risks 1 Leakage or theft of information through this product 2 Use of this product for illegal operations by persons with malicious intent 3 Interference with or stoppage ...

Page 12: ...t near hot tools bend twist or pull it forcefully place heavy objects on it or bundle it tightly Continuing to use a damaged cord may result in fire short circuit or electric shock If the cord or plug needs to be repaired consult the store where you purchased this unit p p Do not attempt to install this unit or proceed with any connections during a thunderstorm Otherwise it may cause fire or elect...

Page 13: ...re formatted or their data is erased or deleted using the functions of the Center Module or a personal computer the data on the cards may not be erased completely Before handling a card over to another party it is recommended that you use a commercially available PC software application for erasing data to erase the data on the card completely p p When SD cards are to be disposed of either break t...

Page 14: ... GND terminal to earth ground A grounding connection must be made before connecting the power plug or this product to the main power supply When disconnecting the grounding wire make sure that the power plug of this product is disconnected from the main power supply Power supply used The supply voltage of this unit is AC 100 V to 120 V 50 Hz 60 Hz Connect this unit to a power supply with a suffici...

Page 15: ...operational status and details of its operations and settings 2Touch panel This is a 7 8 Type touch panel It is used to operate this unit 3Terminal cover This is where the Euroblock a European style terminal block for the audio input output signals and control input output signals is housed WX CC411BP_PUQX1028ZAV1_IG indb 15 2022 03 07 11 26 31 ...

Page 16: ... who has arrived at the order post for lane A Lane A line input LINE IN External communications can be broadcast simultaneously to all the All In One Headsets or Belt Packs and to the lane A kitchen speaker Lane A vehicle detector input VDET This is connected to the vehicle detector installed in lane A Or it is connected to the external button for calling store personnel from customers at the orde...

Page 17: ... system from a personal computer For details contact the store where you purchased this unit Video output VIDEO OUT This NTSC type of composite connector is for outputting camera images For details contact the store where you purchased this unit Network port 10BASE T 100BASE TX This is connected to a 10BASE T or 100BASE TX network and it connects the Network Camera with the Center Module w wSide p...

Page 18: ...t have been registered Refer to p 23 Camera monitoring screen M Setting button This button is used to display the password input screen After the password has been confirmed the setting list screen is displayed Refer to p 22 Password input screen A password settings screen is displayed when you start the Center Module for the first time Set a password Refer to p 22 Password settings screen O Quick...

Page 19: ...detection display lane B When a vehicle has arrived at the order post for lane B this is displayed in green Talk display lane B While the store personnel are talking to the customer in lane B this is displayed in green Paging display lane B While the store personnel at lane B are talking to one another this is displayed in green REC button When a communication is being recorded after a security al...

Page 20: ...play Single Dual Tandem Lane mode that has been set is displayed WX CC411BP Single is displayed WX CC412BP Dual is displayed when the tandem lane setting is OFF and Tandem is displayed when it is ON Nighttime Volume display Nighttime Volume ON OFF AUTO The setting status of the volume of the order post speaker at night is displayed p p The Nighttime Volume is a function that is used to adjust the ...

Page 21: ...rs and store personnel Note Lane A beep tone ON OFF display Beep ON OFF The setting that determines whether to output the beep tone to the lane A kitchen speaker is displayed Lane A paging ON OFF display PAGE ON OFF The lane A paging setting is displayed p p Paging refers to communications among store personnel Note Lane A V Det Override ON OFF display V Det Override ON OFF The status of the lane ...

Page 22: ...n on the LCD display is touched Network statuses are shown on this screen w wPassword settings screen Set the password after starting the Center Module for the first time The password setting screen appears when setting button on the touch panel is touched Refer to p 34 Inputting characters p p Input a password of between 8 and 16 characters p p Of the four types of characters lower case upper cas...

Page 23: ...layed in full screen mode Camera 4 full screen display button When this button is touched images from Network Camera 4 are displayed in full screen mode 4 screen simultaneous display button When this button is touched the screen is split into four parts and the images from Network Cameras 1 2 3 and 4 are displayed simultaneously p p When a camera image is touched while the screen is split into fou...

Page 24: ... CC412BP u Belt Pack WX CT420 u Headset WX CH427 u All In One Headset WX CH450 WX CH455 WX CH457P u Wireless Repeater WX CR480P u Microphone WX CM470P u Speaker Microphone WX CS560 WX CR 480 STATUS ID REG u Battery Charger WX Z3040A u Battery WX B3030 WX SB100 WX CC411BP_PUQX1028ZAV1_IG indb 24 2022 03 07 11 26 36 ...

Page 25: ...es 190 7 31 64 200 7 7 8 40 1 37 64 25 63 64 135 5 5 16 5 13 64 p p Ensure that the installation surface has the pull out strength below Important w w Installation 1 Mount this unit using the accessory wall mounting bracket and 4 screws 4 1 mm 25 mm 5 32 inches 63 64 inches Minimum pull out strength 780 N 80 kgf Screws locally procured wood screws 4 1 mm 25 mm 5 32 inches 63 64 inches Wire channel...

Page 26: ...firm that this unit fits properly into place Check that the marks of the wall mounting bracket are visible If they are not visible this means that this unit has not been installed properly LANE A LANE B CNT DEVICE ALERT RS 232C VIDEO OUT 10BASE T 100BASE TX CNT 2 CNT 1 CNT ３ CNT ４ COM COM COM TxD RxD SG WX CC411BP_PUQX1028ZAV1_IG indb 26 2022 03 07 11 26 37 ...

Page 27: ...r cord to the wall and attach the clamp using a screw 4 1 mm 25 mm 5 32 inches 63 64 inches Minimum pull out strength 780 N 80 kgf 150 mm to 200 mm 5 15 16 inches to 7 7 8 inches Screw locally procured WX CC411BP_PUQX1028ZAV1_IG indb 27 2022 03 07 11 26 37 ...

Page 28: ... area indicated by 1 and slide the connector cover down and pull the bottom part of the cover toward you as indicated by 2 w wSecuring the power cord 1 Insert the accessory power cord clamp into this unit WX CC411BP_PUQX1028ZAV1_IG indb 28 2022 03 07 11 26 37 ...

Page 29: ...power socket of this unit adjust the position of the power cord clamp and secure the power cord w wWiring the Euroblock connector 1 A detachable Euroblock connector is provided for this unit s connectors As shown in the figure below insert a slot head screwdriver into the gap and remove the Euroblock connector from this unit WX CC411BP_PUQX1028ZAV1_IG indb 29 2022 03 07 11 26 38 ...

Page 30: ...ve been connected securely Electrical specifications of connectors p p DEVICE CNT and DEVICE COM connectors Connect an external device between the CNT and COM connectors These connectors are isolated from the internal circuitry using a photo coupler Electrical specifications 30 V control voltage 50 mA control current Internal circuitry polar Photo coupler Max 50 mA CNT COM External device p p ALER...

Page 31: ... in this unit p p Insert the Euroblock connector firmly into this unit Note w wAttaching the connector cover Slide the connector cover from below and attach it to this unit p p Attach the connector cover securely to this unit Note WX CC411BP_PUQX1028ZAV1_IG indb 31 2022 03 07 11 26 38 ...

Page 32: ...Kitchen microphone Kitchen speaker 8 Ω PC Expanded vehicle detector Vehicle detector External device Sensors Refrigerator Cash register etc Kitchen monitor HUB Network Cameras Lane A Lane B WX CC412BP only Order post Microphone Speaker 8 Ω Kitchen microphone Kitchen speaker 8 Ω Expanded vehicle detector Vehicle detector PC Drive thru lane B WX CC411BP_PUQX1028ZAV1_IG indb 32 2022 03 07 11 26 39 ...

Page 33: ...he LCD display is easily scratched so always perform the operations involving this display using one finger p p Do not use a ballpoint pen or other hard tipped or sharp object including fingernails to perform touch panel operations p p Do not press on the LCD display with too much force p p Do not use any of the LCD protective films available on the market The touch panel may not operate properly ...

Page 34: ... the character string that has been input Character type selector button Touch this button to change the type of characters that are to be input w wInputting the date and time Input the date and time by using the and buttons 2 3 1 Setting value display area The current setting values are displayed and buttons Adjust the settings by touching the and buttons Set Enter button Set Enter Touch this but...

Page 35: ...lane B For details on how to perform lane changeover operation refer to the Operating Instructions for the Belt Pack WX CT420 or All In One Headset WX CH450 WX CH455 WX CH457P w wID Registration p p To talk or page using an All In One Headset or Belt Pack its ID must be registered p p For ID registration set the Center Module to ID registration mode and proceed with the registration by operating t...

Page 36: ...pt will be heard from the earphone and the power indicator will blink orange In ID registration mode the buttons and indicators have different functions from those at normal startup 6 For WX CH450 and WX CT420 Press the T1 button For WX CH455 and WX CH457P Press the T button p p The All In One Headset or Belt Pack searches for a Center Module that is in ID registration mode The Connecting center m...

Page 37: ...2 units the IDs of the headsets not used for the longest time will be automatically deleted and then the IDs of the new units will be registered p p It is not possible to register the ID of a Wireless Repeater while ID registration mode of the All In One Headsets or Belt Packs is active Important w wConcerning Wireless Repeater ID registration p p ID registration of the Wireless Repeater is requir...

Page 38: ...tor blinks orange The Wireless Repeater searches for the Center Module in the repeater ID registration mode p p The numbers of any registered Wireless Repeaters are shown in the Registered Wireless Repeaters field during registration If ID registration succeeds the ID of the registered repeater is added p p If ID registration succeeds the STATUS indicator on the Wireless Repeater lights orange or ...

Page 39: ...ter Module use software version 2 0 or later on the All In One Headset WX CH457P Note w wConvenient Functions Other Functions Auto TALK Lock This function enables the All In One Headset or Belt Pack of pre determined store personnel to automatically enter talk mode when a customer approaches the order post Talk Lock mode For details on how to set Auto Talk Lock mode refer to the Operating Instruct...

Page 40: ...to Page the button will still operate in page lock p p For further details on paging methods refer to the Operating Instructions for the Belt Pack WX CT420 or All In One Headset WX CH450 WX CH455 WX CH457P 4 To release Speed Team operation touch the OFF button for Speed Team on the screen in step 2 p p In the All In One Headsets or Belt Packs the SPEED TEAM OFF voice prompt is heard from the earph...

Page 41: ...en when a vehicle in lane B has been detected When vehicles have been detected in both lanes beep tone A and beep tone B which are heard at a low volume level will be heard alternately Cross Beep Vehicle detector All In One Headset or Belt Pack Lane A is ON Lane B is ON A B OFF Beep A Beep B Beep A Beep B ON Beep A Low level Beep A Low level Beep B Beep B Beep A Low level Beep B Beep B Low level B...

Page 42: ...ff The OFF setting and Auto Talk Lock mode can now be established ON When V Det Override is set to ON the order post s microphone is turned on permanently and talking is enabled even when the vehicle detector is not ON Sound from the order post s microphone can be forcibly heard p p When Speed Team is enabled the setting for V Det Override is automatically turned OFF p p In Speed Team mode you can...

Page 43: ...rs the audio input level Operating Instructions Setup Instructions p p The echo canceller is off or its level is low Set the echo canceller to the appropriate level The default setting is MID Operating Instructions Setup Instructions A lot of noise is heard from order post p p DNR is OFF or its level may be low Set the DNR to the appropriate level The default setting is MID Operating Instructions ...

Page 44: ...rations are performing incorrectly p p This unit may not be working properly Press the reset button on the side panel of this unit using a fine tipped object The settings etc will not be cleared P 17 Even when an All In One Headset or belt pack is registered to a Center Module they remain out of range p p Is the Sound Band set to Wideband Set to Narrowband when using WX CT420 WX CH450 WX CH455 or ...

Page 45: ...deo Interface General Number of channels 1 WX CC411BP 2 WX CC412BP Frequency characteristic 100 Hz to 7 kHz OUT MIC Technology Electric balanced Connector Euroblock connector HOT COLD GND WX CS560 Interface Input impedance 1 5 kΩ Rated input 70 dBV Maximum input 38 dBV WX CM470 Interface Input impedance 1 5 kΩ Rated input 30 dBV Maximum input 14 dBV OUT SP Technology Balanced Connector Euroblock c...

Page 46: ...RT CNT COM INPUT Number of channels 4 Technology Photo coupler Open voltage 5 V Short current 2 mA Connector Euroblock connector DEVICE CNT COM OUTPUT Number of channels 1 Technology Photo coupler Control voltage DC 30 V Control current MAX 50 mA Connector Euroblock connector RS 232C TxD RxD SG Communication system Asynchronous full duplex Baud rate 19200 bps SD card Corresponding card SD card SDH...

Page 47: ...All rights reserved c UNIX System Laboratories Inc All or some portions of this file are derived from material licensed to the University of California by American Telephone and Telegraph Co or Unix System Laboratories Inc and are reproduced herein with the permission of UNIX System Laboratories Inc Redistribution and use in source and binary forms with or without modification are permitted provid...

Page 48: ...n and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes software developed by the University of California Berkeley and its contributors 4 Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from...

Page 49: ...NG IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE nce_util_strtol c Copyright c 1990 1993 The Regents of the University of California All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyr...

Page 50: ...HERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com md5_locl h Copyright C 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL implementation written by Eric...

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