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Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the
table or a problem is not described below.
Symptom
Cause/solution
Reference
pages
Power is not turned
on.
When using a PoE device for power supply
• Are the PoE device and the network connector con
-
nected using a LAN cable (category 5 or better)?
Check whether the connection is appropriately established.
• Depending on the PoE device, the power supply will
stop when the demanded power exceeds its total
power limit for all PoE ports.
Refer to the operating instructions of the PoE device
in use.
• When connecting both of the 12 V DC power supply
and the PoE device for power supply, the network
connection may not be established.
Turn down the power supply from the PoE device.
Installation
Guide
When using DC power supply
• Is the 12 V DC power cable plug (accessory) firmly
inserted into the 12 V DC power terminals of the
camera?
Confirm the power plug is firmly connected.
• Is the AC adaptor in use compliant with the
Specifications?
Check the Specifications regarding AC adaptor.
The LINK indicator
does not light in
orange even when
the network cable is
connected to the
camera.
• Is the LAN cable connected appropriately?
Connect the LAN cable appropriately.
• Is the hub or router connected to the camera operat
-
ing appropriately?
Check if the hub or router in use is operating appropriately.
• Isn't the LAN cable connected to the camera broken?
Replace the cable with another one.
Installation
Guide
Troubleshooting
