22
Troubleshooting
Before requesting service, check the following symptoms to see if you can solve the problem yourself.
If the countermeasures described below do not correct the problem, or if the symptoms you are experiencing are not
covered here, contact a quality service person or system installer.
Problem
Cause and Recommended Action
Reference Pages
No picture (dark screen)
• Is the camera connected correctly? Check the
operating instructions that come with your system
controller.
—
• Is the lens iris closed?
Execute the iris reset from the system controller you
are using.
Operating
Instructions
• Is the camera set up for a fixed shutter speed?
Operating
Instructions
White picture
• Is FIX selected for the electronic sensitivity
enhancement (SENS UP) setting?
Operating
Instructions
• Is the lens iris open?
Operating
Instructions
Out of focus picture
• Is the dome cover or lens of the camera dirty? If so,
clean them.
7
• Is the object one that is not compatible with auto
focus? For such objects, focus manually.
Operating
Instructions
Digital noise in the
picture
• The slip ring may be dirty. Do you have the
cleaning function turned on?
Operating
Instructions
• Is the camera set up correctly?
10
• Is MANUAL selected for the auto focus mode?
Operating
Instructions
