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Symptom
Cause/solution
Reference
When opening the web browser of
the camera from the setup menu of
the web browser, H.264 images or
H.265 images are not displayed.
• The port forwarding function of this recorder is availa-
ble only in HTTP traffic and therefore, images are not
displayed. To display images, access the address of
the camera directly in the web browser.
The live image or the playback
image turns to the black screen on
the web browser.
• The PC memory may be insufficient. End the web
browser and unnecessary software, launch the web
browser again and then connect to the recorder.
−
“SSL communication unavailable”
was displayed in the connection
error information on [Extra function]
– [Security] setting screen after
selecting HTTPS for the connection
with the camera.
• Follow the procedures below.
• Click [Setup >] button of [Security between this
product and camera] – [Connection] item on [Extra
function] – [Security] setting screen.
• Confirm that the connection of the camera is set to
HTTPS and the port number to 00443. If the port
number is wrong, set it to 00443.
• End the setting.
• If the problem is not solved, further perform the follow-
ing procedures.
• Click [Security between recorder and camera] –
[Connection] item button on [Extra function] –
[Security] setting screen and set the connection of
the camera to HTTP.
• Click [Setup >] of [Registered information] on
[Camera] – [Camera registration] setting screen.
• Confirm that the camera port number is set to
00080. If the port number is wrong, set it to 00080.
• End the setting and open the setting screen again.
• Click [Setup >] button of [Security between this
product and camera] – [Connection] item on [Extra
function] – [Security] setting screen and reset the
connection of the camera to HTTPS.
−
The "Thermal error" indication is
displayed on the main monitor.
• The ambient operating temperature is +5 °C to +45 °C
{41 °F to 113 °F}. The "Thermal error" is displayed based
on the internal thermal information of the HDD. If the
"Thermal error" indication is displayed, it is recommended
to change the installation environment so that the ambient
temperature is maintained at approx. +25 °C {77 °F}.
When the "Thermal error" indication is displayed fre-
quently, contact your dealer.
Installation
Guide
• Check if the fan is malfunctioning.
• Check if the recorder ventilation holes or cooling fan are
blocked, and also check for dust collected around the
ventilation holes.
Installation
Guide
