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Symptom
Cause/solution
Reference
An error message is displayed when
trying to launch the viewer software
by dragging and dropping multiple
files onto it.
Decrease the number of the selected files or select files
•
after launching the viewer software.
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When displaying images on a multi-
screen, images from two cameras
or more are displayed in sequence
on a screen of multiscreen.
This may occur due to the display adapter and driver
•
combination. When this occurred, update the driver of
the display adapter to the latest version first.
If updating the driver does not solve the problem,
•
adjust the hardware acceleration as follows. The
following are descriptions when using Windows 7.
1. After closing all web browser windows, right-click on
the desktop and select "Screen resolution" from the
displayed pop-up menu.
2. Click "Advanced settings" on the "Screen resolution"
window.
3. Select the [Troubleshoot] tab, and click the [Change
settings] button.
4. Disable the DirectDraw acceleration by adjusting the
performance level of "Hardware acceleration" on the
"Display Adapter Troubleshooter" window.
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When switching cameras during live
image display, images becomes
coarse for a moment or the size of
characters displayed on image from
the camera changes.
This product automatically change the resolution setting of
the camera according to the screen pattern of the main
monitor or the sub monitor. Depending on the timing, reso-
lution of images from the previously selected camera
before switching may remain being applied for a moment
after switching. In addition, depending on the camera
model, the size of character may look different after
switching since the size of character is different for each
resolution.
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