Frequently Asked
Questions
97
FAQs
Before requesting service or assistance, please follow these simple guides to resolve the problem.
If the problem still persists, please contact your local Panasonic dealer for assistance.
White spots or shadow images (noise)
•
Check the position, direction, and connection
of the aerial.
Neither image nor sound is produced
•
Is the TV in “AV mode”?
•
Is the mains lead plugged into the socket
outlet?
•
Is the TV turned On?
•
Check the Picture Menu (p. 35 - 38) and
volume.
•
Check all required cables and connections
are firmly in place.
An error message appears
•
Follow the message’s instructions.
•
If the problem persists, contact your local
Panasonic dealer.
“VIERA Link” function does not work and
an error message appears
•
Confirm the connection. (p. 81)
•
Turn the connected equipment on and then
switch the TV on. (p. 82)
Contrast is reduced
•
Contrast is lowered in the following conditions
without any user operation for a few minutes:
• no signal in Digital TV mode or AV mode
• selected locked channel
• selected invalid channel
• selected radio channel
• displayed menu
• Thumbnail or still picture
Pixel Statement
•
An image on a LCD or Plasma TV screen is
created by many small groups of dots known
as pixels (which is similar to the image in a
newspaper). It also naturally follows that higher
panel resolutions contain more pixels. To create
a colour image, each pixel consists of three tiny
coloured dots (known as sub-pixels), one each
of red, green and blue. Each one of these dots is
precisely controlled by the electronics of the TV to
produce the picture. Whilst Panasonic maintains
the highest standards in manufacturing technology
and processes in the construction of these panels,
there are a number of allowable pixel/subpixel
failures that still allow the panel to be defined
as a good panel. It is not possible to guarantee
absolutely no pixel loss.
Problem
Actions
Screen
Chaotic image, noisy
•
Change the setting of [P-NR] in the Picture Menu (to remove noise).
(p. 36)
•
Check nearby electrical products (car, motorcycle, fluorescent lamp).
No image can be
displayed
•
Is [Colour] or [Contrast] in the Picture Menu set to the minimum?
(p. 35)
Blurry or distorted image
(no sound or low volume)
•
Reset channels
(p. 45 - 46)
Unusual image is
displayed
•
Turn the TV Off with Mains power On / Off switch, then turn it On
again.
[Shop] appears on
screen at switch on
•
[Shop] was selected in [Auto Tuning] (p. 13)
Reset settings in [Shipping Condition] (p. 52), then select [Home] in
[Auto Tuning]
(p. 13)
Sound
No sound is produced
•
Is “Sound Mute” active?
(p. 12)
•
Is the volume set to the minimum?
Sound level is low or
sound is distorted
•
Sound signal reception may be deteriorated.
•
Set [MPX] in the Sound Menu to [Mono]
(p. 39)
Unusual sound from
the TV
•
When power is on, whirring sound of cooling fan or drive noise may
be heard from inside the TV (not a sign of faulty operation).
