84
FAQs
Problem
Actions
Screen
Chaotic image, noisy
Change the setting of “P-NR” in the Picture Menu (to remove
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noise). (p. 33)
Check nearby electrical products (car, motorcycle,
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fluorescent lamp).
No image can be displayed
Is “Colour” or “Contrast” in the Picture Menu set to the
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minimum? (p. 33)
Blurry or distorted image
(no sound or low volume)
Reset channels (p. 40, 41).
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Unusual image is displayed
Turn off the TV with Mains power On / Off switch, then turn it
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on again.
“Shop” appears on screen
at switch on
“Shop” was selected in “Auto Tuning” (p. 12)
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Reset settings in “Shipping Condition” (p. 46), then select
“Home” in “Auto Tuning” (p. 12)
Sound
No sound is produced
Is “Sound Mute” active? (p. 10)
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Is the volume set to the minimum?
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Sound level is low
or sound is distorted
Sound signal reception may be deteriorated.
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Set “MPX” in the Sound Menu to “Mono” (p. 34).
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Unusual sound from the TV
When power is on, whirring sound of cooling fan or drive
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noise may be heard from inside the TV (not a sign of faulty
operation).
HDMI
Sound is unusual
Set the sound setting of the connected equipment to “2ch L.PCM”.
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Check the “HDMI1 / 2 / 3 / 4 Input” setting in the Sound Menu. (p. 35)
If digital sound connection has a problem, select analogue
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sound connection. (p. 76)
Pictures from external
equipment are unusual
when the equipment is
connected via HDMI
Is the HDMI cable connected properly? (p. 69, 74, 75)
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Turn Off the TV and equipment, then turn them On again.
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Check an input signal from the equipment. (p. 78)
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Use an equipment compliant with EIA/CEA-861/861B.
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Network
Cannot connect to the
network
Check the LAN cable or Wireless LAN Adaptor is connected
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properly. (p. 61)
Check the connections and settings. (p. 61 - 64)
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Check the network equipment and network environment.
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If the problem persists, consult your Internet Service Provider
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or telecommunications company.
Cannot select the file
during DLNA operations
Is media server prepared? (p. 60)
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Check applicable data format. (p. 60)
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Cannot operate VIERA
CAST
Check the connections and settings. (p. 61 - 64)
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The server or connected line might be busy now.
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