72
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FAQs, etc.
Customer Services Directory (for U.S.A. and Puerto Rico)
Limited W
arranty (for U.S.A. and Puerto Rico only)
Limited Warranty Coverage
If your product does not work properly because of a defect in materials or workmanship, Panasonic Consumer
Electronics Company (referred to as “the warrantor”) will, for the length of the period indicated on the chart below,
which starts with the date of original purchase (“Limited Warranty period”), at its option either (a) repair your product
with new or refurbished parts, or (b) replace it with a new or a refurbished product. The decision to repair or replace
will be made by the warrantor.
During the “Labor” Limited Warranty period there will be no charge for labor. During the “Parts” Limited Warranty
period, there will be no charge for parts.
You must carry-in your product or arrange for on-site service during the Limited Warranty period. If non-rechargeable
batteries are included, they are not warranted. This Limited Warranty only applies to products purchased and
serviced in the United States or Puerto Rico. This Limited Warranty is extended only to the original purchaser and
only covers product purchased as new. A purchase receipt or other proof of the original purchase date is required for
Limited Warranty service.
On-Site or Carry-in Service
For On-Site or Carry-In Service in the United States and Puerto Rico call 1-877-95-VIERA (1-877-958-4372).
On-site service where applicable requires clear, complete and easy access to the product by the authorized servicer
and does not include removal or re-installation of an installed product. It is possible that certain on-site repairs will not
be completed on-site, but will require that the product or parts of the product, at the servicer’s discretion be removed
for shop diagnosis and/or repair and then returned.
Limited Warranty Limits And Exclusions
This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER
normal wear and tear or cosmetic damage, nor does it cover markings or retained images on the glass panel
resulting from viewing fixed images (including, among other things, non-expanded standard 4:3 pictures on wide
screen TV’s, or onscreen data in a stationary and fixed location). The Limited Warranty ALSO DOES NOT COVER
damages which occurred in shipment, or failures which are caused by products not supplied by the warrantor, or
failures which result from accidents, misuse, abuse, neglect, bug infestation, mishandling, misapplication, alteration,
faulty installation, set-up adjustments, misadjustment of consumer controls, improper maintenance, power line surge,
lightning damage, modification, or commercial use (such as in a hotel, office, restaurant, or other business), rental
use of the product, service by anyone other than a Factory Service Center or other Authorized Servicer, or damage
that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED WARRANTY COVERAGE”.
THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM
THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY.
(As
examples, this excludes damages for lost time, cost of having someone remove or re-install an installed unit if
applicable, or travel to and from the servicer. The items listed are not exclusive, but are for illustration only.)
ALL
EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE LIMITED WARRANTY OF MERCHANTABILITY, ARE
LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how
long an implied Limited Warranty lasts, so the exclusions may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have others rights which vary from state
to state. If a problem with this product develops during or after the Limited Warranty period, you may contact your
dealer or Service Center. If the problem is not handled to your satisfaction, then write to the warrantor’s Consumer
Affairs Department at the addresses listed for the warrantor.
PARTS AND SERVICE (INCLUDING COST OF AN ON-SITE SERVICE CALL, WHERE APPLICABLE) WHICH
ARE NOT COVERED BY THIS LIMITED WARRANTY ARE YOUR RESPONSIBILITY.
Limited Warranty
(for U.S.A. and Puerto Rico only)
Panasonic Plasma Television
Limited Warranty
PANASONIC CONSUMER ELECTRONICS COMPANY,
DIVISION OF
PANASONIC CORPORATION OF NORTH AMERICA
One Panasonic Way
Secaucus, New Jersey 07094
PLASMA TV CATEGORIES
PARTS
LABOR
SERVICE
Up to 37’ (diagonal)
1 (ONE) YEAR
1 (ONE) YEAR
Carry-In
42” (diagonal) and larger
On-Site
Customer Services Directory
(for U.S.A. and Puerto Rico)
Customer Services Directory (United States and Puerto Rico)
Obtain Product Information and Operating Assistance; locate your nearest Dealer or Service Center;
purchase Parts and Accessories; or make Customer Service and Literature requests by visiting our Web
Site at:
http://www.panasonic.com/help
or, contact us via the web at:
http://www.panasonic.com/contactinfo
You may also contact us directly at:
1-877-95-VIERA (958-4372)
Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST.
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For hearing or speech impaired TTY users, TTY: 1-877-833-8855
Accessory Purchases (United States and Puerto Rico)
Purchase Parts, Accessories and Instruction Books on line for all Panasonic Products by visiting our Web
Site at:
http://www.pstc.panasonic.com
or, send your request by E-mail to:
You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only) (Monday - Friday 9 am to 9 pm, EST.)
Panasonic Service and Technology Company
20421 84th Avenue South,
Kent, WA 98032
(We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks)
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For hearing or speech impaired TTY users, TTY: 1-866-605-1277
