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Troubleshooting

Appendix

When using your telephone equipment, basic safety pre-
cautions should always be followed to reduce the risk of 
fire, electric shock and injury to persons, including the fol-
lowing: 
1. Do not use this product near water, for example, near 

a bath tub, wash bowl, kitchen sink or laundry tub, in a 
wet basement or near a swimming pool.

2. Avoid using a telephone (other than a cordless type) 

during an electrical storm. There may be a remote risk 
of electric shock from lightning.

3. Do not use the telephone to report a gas leak in the 

vicinity of the leak.

4. Use only the power cord and batteries indicated in this 

manual. Do not dispose of batteries in a fire. They may 
explode. Check with local codes for possible special 
disposal instructions.

SAVE THESE INSTRUCTIONS

19-E-1

Certaines mesures de sécurité doivent être prises pen-
dant l’utilisation de matérial téléphonique afin de réduire 
les risques d’incendie, de choc électrique et de blessures. 
En voici quelquesunes:
1. Ne pas utiliser l’appareil près de l’eau, p.ex., près d’une 

baignoire, d’un lavabo, d’un évier de cuisine, d’un bac à 
laver, dans un sous-sol humide ou près d’une piscine.

2. Éviter d’utiliser le téléphone (sauf s’il s’agit d’un appareil 

sans fil) pendant un orage électrique. Ceci peut présenter 
un risque de choc électrique causé par la foudre.

3. Ne pas utiliser l’appareil téléphonique pour signaler 

une fuite de gaz s’il est situé près de la fuite.

4. Utiliser seulement le cordon d’alimentation et le type de 

piles indiqués dans ce manual. Ne pas jeter les piles 
dans le feu: elles peuvent exploser. Se conformer aux 
règlements pertinents quant à l’élimination des piles.

CONSERVER CES INSTRUCTIONS

19-F-1

<Only for model with wireless LAN/wireless WAN>

This product and your Health

This product, like other radio devices, emits radio fre-
quency electromagnetic energy. The level of energy emit-
ted by this product however is far much less than the 
electromagnetic energy emitted by wireless devices like 
for example mobile phones.
Because this product operates within the guidelines found 
in radio frequency safety standards and recommenda-
tions, we believe this product is safe for use by consum-
ers. These standards and recommendations reflect the 
consensus of the scientific community and result from 
deliberations of panels and committees of scientists who 
continually review and interpret the extensive research lit-
erature.
In some situations or environments, the use of this prod-
uct may be restricted by the proprietor of the building or 
responsible representatives of the organization. These sit-
uations may for example include:

Using this product on board of airplanes, or
In any other environment where the risk of interference 
to other devices or services is perceived or identified 
as harmful.

If you are uncertain of the policy that applies on the use of 
wireless devices in a specific organization or environment 
(e.g. airports), you are encouraged to ask for authoriza-
tion to use this product prior to turning on the product.

Regulatory Information

We are not responsible for any radio or television interfer-
ence caused by unauthorized modification of this product. 
The correction of interference caused by such unautho-
rized modification will be the responsibility of the user. We 
and its authorized resellers or distributors are not liable for 
damage or violation of government regulations that may 
arise from failing to comply with these guidelines.

26-M-1

Lithium Battery!

This computer contains a lithium battery to enable the 
date, time, and other data to be stored. The battery should 
only be exchanged by authorized service personnel.
Warning! A risk of explosion from incorrect installation or 
misapplication may possibly occur.

15-E-1

Pile au lithium!

Le micro-ordinateur renferme une pile au lithium qui per-
met de sauvegarder certaines données, notamment la 
date et l’heure. La pile ne doit être remplacée que par un 
technicien qualifié.
Danger ! Risque d’explosion en cas de non respect de 
cette mise en garde!

15-F-1

Important Safety Instructions / Importantes Mesures De Sécurité

Information to the User

Lithium Battery / Pile au lithium

Summary of Contents for Toughbook CF-W5MWEZAJM

Page 1: ...on of Parts 11 First time Operation 13 On screen Manual 17 Handling and Maintenance 18 Expanding Memory 20 Hard Disk Backup Restore Function 22 Hard Disk Data Erase Utility 23 Reinstalling Software 24 Troubleshooting Basic Error Code Message 26 Hardware Diagnostics 30 LIMITED USE LICENSE AGREEMENT 32 Specifications 34 LIMITED WARRANTY 37 For further information about the com puter you can refer to...

Page 2: ... reproduced in any form without the prior written permission of Matsushita Electric Industrial Co Ltd No patent liability is assumed with respect to the use of the information contained herein 2007 Matsushita Electric Industrial Co Ltd All Rights Reserved Disclaimer Computer specifications and manuals are subject to change without notice Matsushita Electric Industrial Co Ltd assumes no liability f...

Page 3: ...to 5 25 GHz to reduce the potential for harmful interference to co channel Mobile Satellite sys tems High power radars are allocated as primary users of the 5 25 to 5 35 GHz and 5 65 to 5 85 GHz bands These radar stations can cause interference with and or dam age this product 25 M 2 1 This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This de...

Page 4: ... of the product Panasonic assumes no liability for customer failure to comply with these precautions When in a hospital or other health care facility observe the restrictions on the use of mobiles Switch Personal Computer or Handheld Computer incorporating Wireless WAN off if instructed to do so by the guidelines posted in sensitive areas Medical equipment may be sensitive to RF energy The operati...

Page 5: ...ut should contact the appropriate elec tric inspection authority or electrician as appropriate NOTICE The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of th...

Page 6: ... the bottom of the computer Declaration of Conformity DoC Hereby we declare that this Personal Computer is in compliance with the essential requirements and other relevant provisions of the Directive 1999 5 EC Hint If you want to get a copy of the original DoC of our products which relates to the R TTE please con tact our web address http www doc panasonic de Contact Panasonic Services Europe A Di...

Page 7: ...y emitted by wireless devices like for example mobile phones Because this product operates within the guidelines found in radio frequency safety standards and recommenda tions we believe this product is safe for use by consum ers These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually...

Page 8: ... Continuing to use this product while any of the above con ditions are present may result in fire or electric shock If a malfunction occurs immediately turn the power off and unplug the AC plug and then remove the battery pack Then contact your technical support office Do Not Touch This Product and Cable When It Starts Thundering Electric shock may result Do Not Connect the AC Adaptor to a Power S...

Page 9: ...irect sunlight may deform the cabinet and or cause trouble in the internal parts Continued use in such a resulting condition may lead to short circuiting or insulation defects etc which may in turn lead to a fire or electric shocks Hold the Plug When Unplugging the AC Plug Pulling on the cord may damage the cord resulting in a fire or electric shock Do Not Move This Product While the AC Plug Is Co...

Page 10: ...nts overcharging of the battery by recharging only when the remaining power is less than approx 95 when Economy Mode ECO is enabled 75 of capacity The battery pack is not charged when the computer is first purchased Be sure to charge it before using it for the first time When the AC adaptor is connected to the computer charging begins automatically Should the battery leak and the fluid get into yo...

Page 11: ...pen switch position of the arrow to ensure that the cover is locked G LCD H Speaker I LAN Port If the Mini Port Replicator is connected to the computer connect the LAN cable to the LAN port on the Mini Port Replicator You cannot use the LAN port on the com puter Reference Manual LAN J Modem Port Be sure to use the included modem telephone cable and insert the ferrite core side of modem telephone c...

Page 12: ...ccessed Blinking green Drive power is on and the drive is being accessed H Microphone Jack Use a condenser microphone If you use other types of microphones audio input may not be possible or malfunctions may occur To output microphone audio from the internal speakers A Right click on the notification area and click Playback Devices B Click Speakers Properties Levels C In Input Monitor click so it ...

Page 13: ... computer Do not touch the terminals of the battery pack and the computer Doing so can make the terminals dirty or damaged and may cause malfunction of the battery pack and the computer A Press and hold the latch B located at the front Be careful not to press the SIM card slot cover C by mistake B Lift open the display CAUTION Do not open the display wider than necessary 140 or more and do not app...

Page 14: ...PT9 You can change the user name password image and security setting after setup of Windows Remember your password If you forget the password you cannot use the Win dows Creating a password reset disk beforehand is recommended Reference Manual CD DVD Drive NOTE PC Information Viewer This computer periodically records the management information including the hard disk information such as number of ...

Page 15: ...nk space in the step D and click New Simple Volume F Follow the on screen instructions to make the settings and click Finish Wait until formatting is completed NOTE You can create an additional partition using remaining unallocated space or newly creating unallocated space To delete a partition right click the partition and click Delete Volume in the step C You can select the Classic view of Contr...

Page 16: ...t audio does not sound To remedy it reinstall the sound driver in the following procedure A Click Start Control Panel Uninstall a program B Click SigmaTel Audio and click Uninstall A standard user needs to enter an administrator password Follow the on screen instructions to remove the sound driver C Click Start and input c util drivers sound in Start Search and press Enter D Right click setup in s...

Page 17: ...e optimum condition to obtain longer operation time To access the Important Tips Double click on the desktop Alternatively click Start All Programs Panasonic On Line Manuals Important Tips NOTE When Adobe Reader update notice is displayed we recommend you follow the on screen procedure and update See http www adobe com for the latest version of Adobe Reader Contents Read Me First Using the Touch P...

Page 18: ... s instructions When carrying a spare battery put it in a plastic bag to protect its terminals This computer contains a magnet and magnetic products at the locations circled in the illustration at right Avoid leaving metallic object or magnetic media in contact with these areas The touch pad is designed to be used with a finger tip Do not place any object on its sur face and do not press down stro...

Page 19: ...t Computrace R BIOS Module and set to Enable 4 At the confirmation message select Execute and press Enter 5 At the reconfirmation message select Execute and press Enter 6 Press F10 At the confirmation message select Yes and press Enter The computer restarts To clean the LCD panel and touch pad Wipe lightly with a gauze or other dry soft cloth To clean areas other than the LCD panel and touch pad W...

Page 20: ...ernal components insert objects other than the module or allow foreign particles to enter Doing so has been known to cause damage fire or electric shock Matsushita Electric Industrial Co Ltd will bear no responsibility whatsoever for failures or damage caused by the use of non recommended RAM modules or by incorrect installation or removal of such RAM modules Before installing a RAM module confirm...

Page 21: ...y and will return after locking If it is hard to press down the RAM module do not try forcibly but check the module s direction 4 Set the cover and battery pack back NOTE If the RAM module is recognized correctly the total size of this computer s memory and RAM module memory is dis played on the Information menu of the Setup Utility If the RAM module is not recognized turn off the computer and ins...

Page 22: ...ntil restoration is complete 1 Turn on the computer and when Panasonic boot screen disappears press and hold F8 If Enter Password is displayed during the following procedure input the Supervisor Password or the User Password 2 Release your finger when Advanced Boot Options is displayed 3 Press to select Repair Your Computer and press Enter System Recovery Options appears 4 Select the keyboard layo...

Page 23: ...t the Boot menu then select USB CDD and press F6 until USB CDD is at the top of Boot priority order 4 Set the Product Recovery DVD ROM into the CD DVD drive When the disc cover does not open A Press F10 At the confirmation message select Yes and press Enter The computer will restart B Press F2 while Panasonic boot screen is displayed C Set the Product Recovery DVD ROM 5 Press F10 At the confirmati...

Page 24: ... C Set the Product Recovery DVD ROM 5 Press F10 At the confirmation message select Yes and press Enter The computer will restart 6 Click Reinstall Windows and click Next The License Agreement screen appears 7 Click Yes I agree to the provisions above and wish to continue and click Next 8 Select the settings and click Next Reinstall Windows to the whole Hard Disk to factory default You will have a ...

Page 25: ...etup Utility settings excluding the password s will return to the default values 13 Press F10 At the confirmation message select Yes and press Enter The Setup Utility will close and the computer will restart 14 Perform the first time operation page 14 15 Start the Setup Utility and change the settings as necessary 16 Perform Windows Update ...

Page 26: ...ns 1 Supervisor Password or User Password set with the Setup Utility Press F9 in the Setup Utility page 29 To start the Setup Utility to return the Setup Utility settings excluding the passwords to the default values Start the Setup Utility and make the settings again There is a beep sound and either Extended RAM Mod ule Failed or Standard RAM Failed appears If Extended RAM Module Failed appears t...

Page 27: ...ght click Local Disk C and click Properties C Click Tools Check Now A standard user needs to enter an administrator password D Select the option in Check disk options and click Start Start the computer in Safe Mode and check the error details page 26 Windows does not start up Shutting Down Windows does not shut down Remove all peripheral devices Wait one or two minutes It is not a malfunction Pass...

Page 28: ...ly Restart the computer by using the keyboard Press and press three times and press to select Restart and press Enter If the computer does not respond to keyboard commands read No response below Cannot input using the touch pad Set Touch Pad to Enable in the Main menu of the Setup Utility The drivers for some mice may disable the touch pad Check your mouse s operating instructions Reference Manual...

Page 29: ...correct Start the Setup Utility and set the correct date and time If the problem persists the internal clock battery may need to be replaced Contact your tech nical support office 0280 Previous boot incomplete Default configuration used Startup has failed repeatedly so the Setup Utility settings have been returned to the default val ues to startup the computer Start the Setup Utility and return th...

Page 30: ...pad you can operate using the internal keyboard instead If the touch pad does not operate properly press Ctrl Alt Del to restart the computer or slide the power switch to turn the power off and then restart the PC Diagnostic Utility Run this utility using the default settings in the Setup Utility If the Setup Utility or other settings will not allow a hardware to be executed the hardware icon will...

Page 31: ...re component or run an extended diagnostic check on the hard disk The extended diagnostic check is only for the hard disk The extended diagnostic check is more detailed and so requires a longer period of time to run A Click to stop the diagnostic check B Click the icon for the hardware that is not to be checked so that the icon is displayed in gray B When running a check on the hard disk clicking ...

Page 32: ...r transfer of the single Product which was accompanied by the Programs to such other party At the time of such a transfer you must also transfer all copies whether in printed or machine readable form of every Program and the related documentation to the same party or destroy any such copies not so transferred F You may not remove any copyright trademark or other notice or product identification fr...

Page 33: ... pouvez ni modifier ni tenter de modifier les Logiciels E Vous ne pouvez céder les Logiciels et en octroyer la licence à une autre partie qu en rapport avec votre cession du Produit unique qui est accompagné par les Logiciels à cette autre partie Au moment de cette cession vous devez céder également toutes les copies que ce soit sous forme imprimée ou lisible par la machine de tous les Logiciels a...

Page 34: ... 3 RW 4 7 GB 3 CD Audio CD ROM XA compatible CD R Photo CD multiple session compati ble Video CD CD EXTRA CD RW CD TEXT Writing CD R CD RW Display Method 12 1 XGA type TFT 1024 768 dots Internal LCD 65 536 16 777 216 colors 1024 768 dots 10 External Display 11 65 536 16 777 216 colors 800 600 dots 1024 768 dots 1280 768 dots 1280 1024 dots 1400 1050 dots 1600 1200 dots 2048 1536 dots 60 Hz 12 Simu...

Page 35: ...peeds The transfer rate is 8 MB per second even if you use an SD Memory Card that supports high speed transfer rates Operation on other SD equipment is not guaranteed This computer is not compatible with MultiMediaCards Do not insert this kind of cards 16 Only a RAM module designed for DDR2 PC2 4200 can be added Panasonic CF BAW0512U CF BAW1024U JEDEC standard 214 pin Micro DIMM cannot be used PC2...

Page 36: ...a fully discharged battery 22 Approx 1 5 W when the battery pack is fully charged or not being charged and the computer is off 23 Rated power consumption 23 E 1 24 Average value May differ depending on models 25 Operations of this computer are not guaranteed except for the pre installed OS 26 Must be installed before use A Click Start and input c util bha clip and press Enter B Right click setup i...

Page 37: ...resentatives at 1 800 LAPTOP5 If the prob lem is not handled to your satisfaction then write to the Consumer Affairs Division at the address indicated below SOFTWARE LIMITED WARRANTY Panasonic Computer Solutions Company referred to as Panasonic warrants to you only that the disk s or other media on which the Programs are furnished will be free from defects in materials and workmanship under normal...

Page 38: ...software for any software warranty claim Claim Procedure In the event of a defect in material or workmanship in the media during the sixty 60 day warranty period and you return it transportation costs prepaid to Panasonic Canada Inc Computer Products Marketing at the above address within the warranty period together with a copy of your purchase receipt and an explanation of the suspected defect PC...

Page 39: ...39 Getting Started Useful Information Troubleshooting MEMO ...

Page 40: ...ional ENERGY STAR Office Equipment Program The international ENERGY STAR Office Equipment Program is an international program that promotes energy saving through the use of computers and other office equipment The program backs the development and dissem ination of products with functions that effectively reduce energy consumption It is an open system in which busi ness proprietors can participate...

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