14
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Troub
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sh
ooting
Appendix
Troubleshooting (Basic)
Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the
“Reference Manual”. For a software problem, refer to the software’s instruction manual. If the problem persists, contact
Panasonic Technical Support. You can also check the computer’s status in the PC Information Viewer (
Î
Refer-
ence Manual
“Checking the Computer’s Usage Status”).
Starting Up
Cannot start up.
The power indicator or bat-
tery indicator is not lit.
z
Connect the AC adaptor.
z
Insert a fully charged battery.
z
Remove the battery pack and the AC adaptor, then connect them again.
z
Even if the AC adaptor and battery pack are correctly connected, if the battery indi-
cator is not lit, the AC adaptor protection function may be operating. Disconnect the
AC cord, wait three minutes or more, and reconnect the AC cord.
z
If a device is connected to the USB port, disconnect the device, or set [USB Port] or
[Legacy USB Support] to [Disabled] in the [Advanced] menu of the Setup Utility.
z
If a device is connected to the ExpressCard slot, disconnect the device, or set
[ExpressCard Slot] to [Disabled] in the [Advanced] menu of the Setup Utility.
The power is turned on but
“Warming up the system (up
to 30 minutes)” appears.
z
The computer is warming up before start up. Wait for the computer to start up (takes
up to 30 minutes). If, “Cannot warm up the system” is displayed, the computer failed
to warm up and does not start. In this case, turn off the computer, leave it in an envi-
ronment of 5 °C or higher temperature for about an hour, and then turn on the power
once more.
Cannot turn on the computer.
The computer does not
resume from sleep
(
)/standby
(
).
(The power indicator blinks
quickly in green.)
z
Leave it in an environment of 5 °C or higher temperature for about an hour, then turn
on the power once more.
After adding or changing the
RAM module, the power is
turned on but nothing is
displayed on the screen.
z
Turn off the computer and remove the RAM module, then confirm whether the RAM
module has conformed to specification. When the RAM module has conformed to
specification, install it again.
The computer does not enter
sleep mode while the screen
saver is running (The screen
stays black).
z
Press and hold the power switch for four seconds or longer to shut down the com-
puter forcibly. (Data not saved will be lost.) Then disable the screen saver.
It takes time for the power
indicator to light up.
z
If the power switch is pressed immediately after the battery pack has been mounted
on the computer, and while the AC adaptor is not connected, it may take about five
seconds before the power indicator lights up and the computer turns on. This is
because the computer is checking the remaining battery charge; it is not a malfunc-
tion.
You have forgotten the
password.
z
Supervisor Password or User Password: Contact Panasonic Technical Support.
z
Administrator password:
• If you have a password reset disk, you can reset the administrator password. Set
the disk and enter any wrong password, then follow the on-screen instructions and
set a new password.
• If you do not have a password reset disk, contact Panasonic Technical Support.
Cannot log on to Windows.
(“The user name or pass-
word is incorrect” is dis-
played.)
z
The user name (account name) includes an “@” mark.
If another user account exists:
Log on to Windows using another user account, and delete the account that
includes “@”. Then create a new account.
If no other account exists:
Contact Panasonic Technical Support.
