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29
T
ro
u
b
leshooting
Some applications may not
work properly
When switching to a different user with the Fast User Switching function, the following
problems may occur.
• Some applications may not work properly.
• Key combinations with the Fn key may not work.
• It may not be possible to set the settings of the display.
• A serial mouse may not work.
• Wireless LAN may not work.
In this case, log off all users without using Fast User Switching function, and try the
operation once more. If the problem persists, restart the computer.
Fast User Switching function
Others
Press
Ctrl
+
Shift
+
Esc
to open Task Manager and close the software application
which is not responding.
After shutting down by sliding the power switch for more than four seconds, slide the
power switch to power on and open the application again.
If the program no longer works normally, delete the program using the following menu.
Then reinstall the program.
[start] - [Control Panel] - [Add or Remove Programs]
No response
Touch Pad / Touchscreen (only for models with touchscreen)
If you are using an external mouse, ensure that the external mouse has been connected
correctly.
Restart the computer by using the keyboard (Press
,
U
, and select [Restart] with
R
).
If the computer does not respond to keyboard commands, read “No response”
(
below).
When the Microsoft
®
IntelliMouse™ Wheel mode or the original mode is set for the
touch pad, only scroll operations are possible for the right part or bottom part of the touch
pad. In this case, cursor operations are possible by using the work surface excluding the
right part or bottom part. When no mode is set, the entire surface of the touch pad can be
used for cursor operations.
Has the Setup Utility been used to set [Touch Pad] to [Enable]?
When external mouse drivers are installed (e.g., Intellimouse), the touch pad may not be
used.
Has the touch pad driver been properly installed?
As a result of the physical characteristics of the touchscreen, sometimes the position of
the stylus does not match the position of the cursor on the screen. This is not a malfunc-
tion. Perform [Calibration] (
page 13).
Has the Setup Utility been used to set [Touchscreen] to [Enable]?
When mouse drivers are installed (i.e. IntelliMouse), the touchscreen is unable to be
used.
Has the touchscreen driver been properly installed?
The cursor cannot be con-
trolled properly
The cursor does not move in
scrolling area of the touch
pad
Unable to input using the
touch pad
Unable to point correctly
with the stylus included
with the computer
Unable to input by touching
the display
The Reference Manual is
not displayed
Is Acrobat Reader installed?
If Acrobat Reader is not installed, run [c:\util\reader\acroreader51_enu_full.exe] in [start]
- [Run] to reinstall the program. When installing the program, do not change the instal-
lation destination folder. If the destination folder is changed, the Reference Manual can-
not be opened from the [start] menu.
Reference Manual