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Troubleshooting (Advanced)
Removing data from the reader.
When enrollment to the device is used, passport data is stored to the device. To
remove it, go to the [Delete] passport wizard and delete existing passports, and
then use the [Fingerprint Storage Inspector] to remove remaining fingerprints
(e.g. left over from previous installations).
In convenient mode, the [Fingerprint Storage Inspector] does not allow deleting
the last fingerprint for an existing passport and only user’s own fingerprints can
be deleted. Therefore it is necessary to delete passports first.
Tablet PC Input Panel is hidden under
“Please wipe your finger” message.
Move Tablet PC Input Panel according to the following order.
A
Log on to Windows.
B
Click
(Start)
- [All Programs] - [Protector Suite QL] - [Control Center] -
[Settings] - [System Settings].
C
Remove a check mark for [Enable logon support], and click [OK].
D
Log off Windows.
E
Move Tablet PC Input Panel to the bottom right or bottom left.
F
Log on to Windows.
G
Click [start] - [All Programs] - [Protector Suite QL] - [Control Center] -
[Settings] - [System Settings].
H
Add a check mark for [Enable logon support], and click [OK].
Fast User Switching Function
Some applications do not work prop-
erly.
When switching to a different user with the Fast User Switching function, the
following problems may occur.
• Some applications may not work properly.
• Key combination with
Fn
may not work.
• The display settings may not be possible.
• A serial mouse may not work.
• <Only for models with TPM>
Personal Secure Drive function Security Platform (TPM) may not work.
• <Only for model with wireless LAN>
Wireless LAN cannot be used.
• <Only for model with Bluetooth>
Bluetooth cannot be used.
In these cases, log off all users without using Fast User Switching function and
perform the operation once more. If the problem persists, restart the computer.
Fingerprint Reader (only for model with Fingerprint Reader)