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Troubleshooting (Advanced)
Touch Pad / Touchscreen (only for model with touchscreen)/Dual Touch (only for
model with dual touch)
The cursor does not work.
Connect the external mouse correctly.
Restart the computer using the keyboard.
Press
and
press
3 times, and press to select [Restart] and press
Enter
.
If the computer does not respond to keyboard commands, read “No response.”
(
Cannot input using the touch pad.
Set [Touch Pad] to [Enabled] in the [Main] menu of the Setup Utility (
The touch pad may be disabled by some mouse drivers. Check your mouse’s
operating instructions.
Cannot point the correct position using
the included stylus/digitizer pen.
<Only for model with touchscreen>
Perform the touchscreen calibration (
).
<Only for model with dual touch>
Perform the dual touch calibration (
).
<Only for model with touchscreen>
Cannot input using the touchscreen
Set [Touchscreen Mode] to [Auto] or [Tablet Mode] in the [Main] menu of the
Setup Utility (
).
Cannot use scroll function of touch
pad on Internet Explorer.
Use Touchscreen or Dual Touch.
Move the mouse cursor to outside of Internet Explorer, and return to Internet
Explorer.
PC Card / ExpressCard (only for model with ExpressCard slot)
A card does not work.
Insert the card correctly.
The card does not conform to the card standard.
Restart the computer after installing a driver (of card or other device).
Set [PC Card Slot] and [ExpressCard Slot] to [Enabled] in the [Advanced] menu
of the Setup Utility (
).
The port settings are not correct.
Read the instruction manual of the card or contact the manufacturer of the card.
Remove the card and insert it again (
The driver is not compatible with the operating system.
SD Memory Card
Cannot use an SD Memory Card.
Set [SD Slot] to [Enabled] in the [Advanced] menu of the Setup Utility (
